MAYA K DAVIS
Ann Arbor,MI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
9
9
years of professional experience
Work History
MEA Advisor
LAKE TRUST CREDIT UNION
10.2018 - 12.2021
- MEA ADVISOR – train new team members in the branch setting and assist them in establishing their place within the branch environment
- Maximized team knowledge and productivity by training, monitoring and directing employees in application of best practices and regulatory protocols.
- Assist members with loan applications and new business accounts; interview members to find best product for them and ensure accuracy in submitting applications and all documentation associated with application
- Assist members with their financial needs, including opening specialty accounts, and resolving member concerns/issues
- Display professional etiquette while processes member transactions (deposits, withdrawals, etc.)
- Develop relationship with members in order to uncover and recommend products for their financial success
- Ensure accuracy with cash transactions (ensuring cash drawer is balanced, cash is handled properly in every transaction)
- Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
Cleaner
WELCOME HOME
05.2017 - 10.2018
- Responsible for cleaning and detailing of residential homes and businesses
- Sanitized surfaces, cleaned restrooms, emptied trash receptacles
- Worked effectively to meet time expectations for each unique job
Cleaner
PIONEER SERVICES
04.2017 - 10.2018
- Responsible for detailed cleaning of buildings
- Cleaned public restrooms and sanitized all surfaces
- Responsible for sticking to deadlines and working in a fast-paced environment
Trainer/Zone Leader
PANERA BREAD
01.2014 - 05.2017
- Responsible for training new employees
- Accountable for meeting customer needs and resolving food/service issues
- Carefully maintained health and safety/sanitation standards in all work areas
- Functioned under strict deadlines and responded to service request and emergency callouts
- Performed cashier duties; cross-trained and provided backup in other areas when needed
- Investigated and resolved customer inquiries and complaints in an empathetic manner
Education
Associates Degree - Applied Science & Arts
WASHTENAW COMMUNITY COLLEGE
Coursework in Business, Marketing, Communication, Baking, and Pastry - undefined
High School Diploma - undefined
WASHTENAW TECHNICAL MIDDLE COLLEGE
Skills
Account management
Administrative support
Employee training
Cash counting
Consumer banking specialist
Loans
Customer Support
Timeline
MEA Advisor
LAKE TRUST CREDIT UNION
10.2018 - 12.2021
Cleaner
WELCOME HOME
05.2017 - 10.2018
Cleaner
PIONEER SERVICES
04.2017 - 10.2018
Trainer/Zone Leader
PANERA BREAD
01.2014 - 05.2017
Associates Degree - Applied Science & Arts
WASHTENAW COMMUNITY COLLEGE
Coursework in Business, Marketing, Communication, Baking, and Pastry - undefined
High School Diploma - undefined
WASHTENAW TECHNICAL MIDDLE COLLEGE