Clifton Harding
Cincinnati,OH
Summary
Energetic Field Service Engineer with 10+ years background performing computer, printer, metal stampng machinery repairs, installations, and troubleshooting. Committed to providing optimum service support through phone and personal visits. Proficient in investigating and troubleshooting common problems and providing efficient, courteous and professional repair services.
Overview
14
14
years of professional experience
Work History
Field Service Engineer
Allegion
Cincinatti, Ohio
07.2018 - Current
- Managed maintenance data records and tracked operating information for onsite reference.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Repaired and calibrated systems and equipment post-installation.
- Scheduled service calls according to customer location and urgency of need.
- Installed and repaired Zebra, Konica Minolta] and [HP] equipment on clients' premises.
- Identified operational problems and potential risks, coordinating appropriate corrective action.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Monitored work performance and quality to maintain standards.
- Coordinated repairs and maintenance actions for fleet towmotor equipment.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
IT Field Service Technician
Denman Tire Inc.
Leavittsburg, Ohio
06.2008 - 02.2019
- Patched software and installed new versions to eliminate security problems and protect data.
- Helped streamline repair processes and update procedures for support action consistency.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Configured hardware, devices and software to set up work stations for employees.
- Maintained servers and systems to keep networks fully operational during peak periods.
Education
Bachelor of Applied Science And Technology - Computer Information Systems
Youngstown State University
Youngstown05.2012
Skills
- Testing and calibration
- Customer service management
- Computer software repair
- Systems Analysis
Timeline
Field Service Engineer
Allegion
07.2018 - Current
IT Field Service Technician
Denman Tire Inc.
06.2008 - 02.2019
Bachelor of Applied Science And Technology - Computer Information Systems
Youngstown State University
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