Paola Hernandez
Mesquite,Tx
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Proven ability to establish rapport with clients, take orders and make sure customers are satisfied with their service.
Overview
8
8
years of professional experience
Work History
Warranty Clerk/ Internal Advisor
Freeman Honda
11.2020 - 06.2023
- Answered customer inquiries via phone and email
- Scheduled appointments
- Balanced daily cash flow
- Created POS from 3rd party companies
- Submitted warranty claims
- Received new carloads
- Worked with Accounting to generate, post and attached information to claim files
- Inspected documentation for accuracy and validity
- Carried out administrative tasks by filing, distributing mail, and scanning documents
- Maintained confidentiality of customer finance records
- Processed and recorded new policies and claims
- Interpreted laws, rulings and regulations for individuals and businesses
Customer Service Representative
Reliable Dental lab
06.2015 - 06.2020
- Responded to questions and concerns about services, and escalate calls appropriately
- Counseled customers on options for services and coverage
- Consistently improved satisfaction through expert resolution of conflicts, issues, and concerns
- Promptly responded to general inquiries from members, staff and clients via telephone, mail, email, and fax
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
Education
High School Diploma -
Woodrow Wilson High School
Dallas, TX05.2015
Skills
- Professional telephone demeanor
- Bilingual English/Spanish
- Positive customer reviews
- Customer satisfaction
- Multitasking skills
- Clear communication skills
- Problem solver
- Adaptable
Languages
English
Spanish
Timeline
Warranty Clerk/ Internal Advisor
Freeman Honda
11.2020 - 06.2023
Customer Service Representative
Reliable Dental lab
06.2015 - 06.2020
High School Diploma -
Woodrow Wilson High School
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