Proven individual contributor and team player who possesses strong analytical and research skills, the ability to forge strong business relationships and the ability to achieve company objectives in an ever changing and fast-paced environment. Driven professional and skilled communicator with a strong background in customer service, management and supervisory, and the banking/mortgage industry, specifically, providing customer service for mortgage accounts by informing borrowers of delinquency, insurance, escrow, and taxes, providing payoff quotes to mortgager's and third parties, providing services to investors on delinquent and sold loans as well as generating wire transfers and balance general ledgers, providing litigation research to assigned counsel on defaulted loans, and representing financial institutions by appearing at depositions, mediations, and trials on its behalf.
Hi, I’m
Monica Fayne
Jacksonville,FL
Summary
Overview
11
years of professional experience
Work History
PenFed Credit Union
Mortgage Loan Processor
04.2021 - 03.2023
Job overview
- Communicated with originator and applicant concerning progress of loan file.
- Handled any conditions sent from underwriting departments.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Received on-going, comprehensive training on home loan products and mortgage process.
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Consulted with outside vendors to identify and resolve loan closing issues.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Managed pipeline of 20 cases per month.
Selene Finance LP
Contested Foreclosure Specialist
07.2012 - 04.2021
Job overview
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Monitor and manage caseloads of approximately one hundred (100) contested default litigation files on monthly basis valued at approximately fifteen million ($15,000,000.00) dollars with assigned counsel providing complex litigation research and attend depositions, mediations and trials on behalf of company as needed and negotiating settlements.
- Provide coaching and direction to new hires to department as it relates to department’s process flow, processes and operating procedures.
- Manage and monitor attorney/vendor relations and escalate issues with attorneys as needed.
- Maintained and updated all portfolios by state given by foreclosure management.
- Evaluated foreclosure litigation paperwork, affidavits and post-sale documents.
- Evaluated and examined files with management prior to foreclose sale date to formulate bidding instructions.
- Supervised processing of activities and administered responsiveness of alerts to determine foreclosure timeline management.
- Performed proper calculations and prepared payoff figures.
- Reviewed loan and foreclosure documents and verified for accuracy.
- Work with Default Case Managers, Legal Department, Loan Resolution Department, local counsel and investors to resolve contested foreclosure matters.
- Respond to discovery requests and motions.
- Conduct and finalize factual research and analysis of loan issues.
- Manage case dockets, deadlines and pleadings.
- Participate in conference calls with investors to provide updates on assigned cases.
- Participate in settlement negotiations in order to bring cases to resolution and minimize company risk and investor losses.
- Escalate issues to Management when necessary to ensure quality service.
- Manage GNMA, FHLMC, FNMA, VA, USDA and FHA portfolio.
- Develop new skills working Fiserv system.
- Manage Vendor Scape system for Freddie Mac loans.
- Acted as team leader in group projects, delegating tasks and providing feedback.
- Skilled at working independently and collaboratively in team environment.
- Applied effective time management techniques to meet tight deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Washington University in St LouisSt Louis, MO
Master's in Legal Studies from Legal Studies
12.2023
University Overview
University of PhoenixJacksonville, FL
Bachelor of Science from Business Administration And Management
09.2009
University Overview
Skills
- Attentive/detailed oriented
- Decision-Making
- Communication skills
- Interpersonal Communication
- Leadership skills
- Settlement negotiator
- Legal compliance
Timeline
Mortgage Loan Processor
PenFed Credit Union
04.2021 - 03.2023
Contested Foreclosure Specialist
Selene Finance LP
07.2012 - 04.2021
Washington University in St Louis
Master's in Legal Studies from Legal Studies
University of Phoenix
Bachelor of Science from Business Administration And Management