Celenna Duet-Rose
IT Network Engineer
Wichita,KS
Summary
Results-driven Network Engineer with expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents. Recognized consistently for performance excellence.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Biomedical Network Engineer
Robert J Dole Veteran's Medical Center
5500 E Kellogg, Wichita
08.2015 - Current
- Provided network support services for devices such as hubs, bridges, routers and other hardware.
- Initiated and managed network test facilities to verify network hardness and resilience.
- Collaborated with vendors to select and install software to optimize network performance and uptime.
- Managed, tracked and coordinated problem resolution and escalation processes.
- Provided detailed network diagrams, process flow charts and procedural guidelines.
- Organized frameworks for transferring secure data from internal to external and public networks.
- Troubleshot complex multi-vendor network service provider issues.
- Provided complete end-to-end engineering and installation of route-based IP network solutions.
- Performed troubleshooting for Cisco and packet analysis.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Performed virtual machine provisioning, VM priority setup and template cloning.
- Supported application of tier isolation best practices.
System Administrator
Robert J Dole VA Medical Center
Wichita, KS
08.2015 - 11.2021
- Established network specifications and analyzed workflow, access, information and security requirements.
- Designed proactive preventive maintenance schedules to prevent unnecessary downtime and hardware faults.
- Provided comprehensive training to internal and off-site users to optimize systems maintenance and resolve recurring issues.
- Managed onboarding and offboarding of employees.
- Provided second-level support for server-class systems.
- Installed important security and functionality patches to maintain optimal protections against intrusion and system reliability.
- Monitored rack-mount hardware metrics such as temperature, power draw and more to immediately detect faults and failures.
- Installed and upgraded internal and third party software.
- Worked with users to determine areas of technology in need of improved usability.
- Completed reports detailing network and systems performance, costs and downtime issues.
- Evaluated latest technology innovations and adopted cost-effective, useful solutions.
- Oversaw file system, storage and other digital asset upgrades while safeguarding data integrity and redundancy.
- Orchestrated integration and communication of software upgrades.
- Spearheaded inventory control measures to replenish and maintain IT equipment, supplies, tools and replacement parts.
- Coached and mentored employees and offered constructive feedback for performance improvement.
- Oversaw IT activities to maintain operations by maintaining laptops, tablets and PDAs for 2000 users.
- Kept software licenses current for computers and mobile devices.
Service Desk Engineer
KOCH Industries
Wichita, KS
08.2013 - 08.2014
- Patched software and installed new versions to eliminate security problems and protect data.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Developed and tested new product offerings prior to release to assist development team in bug identification.
- Activated accounts for clients interested in new services.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Monitored systems in operation and input commands to troubleshoot areas.
- Created support documentation that enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team.
- Managed customers' expectations of support and technology functionality in order to provide positive user experience.
- Loaded software, granted permissions and configured hardware for new employees as part of onboarding process.
- Trained and supported end-users with software, hardware and network standards and use processes.
- Evaluated and responded to incoming sales leads and requests for technical support assistance.
- Configured hardware, devices and software to set up work stations for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Systems Engineer
Cisco
Kansas City, KS
08.2013 - 04.2014
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Performed integration readiness analyses of systems designed for installation into existing assets.
- Redesigned and engineered data integrated to EBS.
- Configured new systems and protocols according to strict company guidelines and employee preferences.
- Closely collaborated with project members to identify and quickly address problems.
- Accomplished client goals by providing quality technical projects.
- Assisted with control design, implementation and integration.
IT Specialist
United States Army
Fayetteville, NC
11.2004 - 04.2012
- Configured hardware, devices and software to set up work stations for employees.
- Patched software and installed new versions to eliminate security problems and protect data.
- Uploaded new software, rolled out updates and applied patches to servers upon release to thwart threats from penetrating networks.
- Maintained servers and systems to keep networks fully operational during peak periods.
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Removed malware, ransomware and other threats from laptops and desktop systems.
- Monitored systems in operation and input commands to troubleshoot areas.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Analyzed multiple issues to identify troubleshooting methods needed for quick remediation.
- Performed server backups and changed and replaced backup tapes daily.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Helped streamline repair processes and update procedures for support action consistency.
- Oversaw daily operations to ensure high levels of productivity.
Education
No Degree - Emergency Medicine
Cowley College
Mulvane, KS 04.2014 - 10.2014
No Degree - Biology Education
Western Governors University
Salt Lake City, UT 04.2012 - 08.2015
Military - Information Technololgy
US Army Information Technology
Fort Gordan, GA 01.2005 - 09.2005
Skills
System integration
Layer-2/3 protocols
Port security knowledge
Network Troubleshooting
Infrastructure solutions
Technical infrastructure upgrades
Information security technology
Firewall functionality
Network device monitoring
Organized and detail-oriented
Effective communication
Network performance monitoring
IP address structure
Strong troubleshooting skills
Networking protocol expertise
Firewall management tools
Technical Analysis
Switches and routers
Virtualization
Mission-critical system design
Employee training
TCP/IP protocol
Software requirement analysis
Network security
Network infrastructure administration
Problem-solving
Integration readiness analysis
Project Management
Infrastructure tracking
Preventative maintenance
Wireless Networking
Software deployment management
Computer imaging
Inventory management
Critical Thinking
Certification
Cisco CCNA
Timeline
COMPTia A+
08-2019
Cisco CCNA
02-2017
Biomedical Network Engineer
Robert J Dole Veteran's Medical Center
08.2015 - Current
System Administrator
Robert J Dole VA Medical Center
08.2015 - 11.2021
No Degree - Emergency Medicine
Cowley College
04.2014 - 10.2014
Service Desk Engineer
KOCH Industries
08.2013 - 08.2014
Systems Engineer
Cisco
08.2013 - 04.2014
No Degree - Biology Education
Western Governors University
04.2012 - 08.2015
Military - Information Technololgy
US Army Information Technology
01.2005 - 09.2005
IT Specialist
United States Army
11.2004 - 04.2012