Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALYAH Q. ALLEN

San Francisco,CA

Summary

Driven and resourceful administrative professional with 18+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.

Overview

18
18
years of professional experience

Work History

Executive Assistant to Chief Executive Officer

City And County Of San Francisco
San Francisco, CA
03.2016 - Current
  • Primary liaison for CEO who completes complex tasks quickly with little to no guidance, and reacts with appropriate urgency to situations that require quick turnaround
  • Prepare agenda items, attend department meetings, make presentations; gather, compile, and analyze data, and prepare reports and give report-outs for executive staff.
  • Manage complex calendar scheduling with focus on proper allocation of executive availability.
  • Respond to emails and other correspondence to facilitate communication and enhance business processes.
  • Coordinate travel arrangements by booking airfare, hotel, and ground transportation.
  • Organize and coordinate conferences and monthly meetings.
  • Process travel expenses and reimbursements for CEO.
  • Transcribe minutes of meetings for executive staff.
  • Train junior office staff on correct procedures and reporting requirements.
  • Screen calls and emails and initiate actions to respond or direct messages for managers.
  • Apply advanced administrative and analytical skills in overseeing day-to-day operational activities.
  • Answer multi-line phone system, routing calls, deliver messages to staff and greet visitors.
  • Interact with customers by phone, email or in person to provide information.
  • Track office supplies and restocked low items to keep team members on-task and productive.
  • Deliver clerical support by handling a range of routine and unique requirements.
  • Keep accounts and records current by actively pursuing error resolutions and independently correcting problems.
  • Produce high-quality documents, spreadsheets, and presentations for internal and customer-facing needs.
  • Manage budgets, appointment scheduling, employee and event itineraries, and accounts to improve productivity initiatives.

Disaster Service Worker

City and County of
San Francisco, CA
08.2020 - 12.2021
  • Provided admin support for DPH-CICT staff by coordinating weekly schedules according to individual availability, and updated master staffing list
  • Coordinated badges, emails, and training for new staff
  • Completed data entry for DPH-CICT Binax creating medical records for Covid-19 positives in the database during the surge
  • Team member on the Covid-19 African American Outreach Team contacting AA residents of SF to schedule vaccine appointments and update medical records in database using call-tracker
  • Assisted the high- volume Covid-19 Resource Center by making/answering calls, emails, and voicemails
  • Processed the needs of the callers by using call-tracker and database.
  • Led training sessions, answered questions and assisted employees with troubleshooting during software migrations. Created Standard Work for data entry to ensure accuracy.

Eligibility Worker II

Housing Authority of the City and County of San Francisco
San Francisco, CA
06.2009 - 03.2016
  • Perform annual reviews for 150 tenants' eligibility to remain in public housing; compute rent based on tenants’ financial statements; complete move-ins/outs; manage multiple tasks simultaneously, including answering phones, photocopying, faxing, and filing for the assigned case load; maintain confidentiality of all tenants; report maintenance requests for tenants through database; collect/post rent through database and account for monies collected daily; orders office supplies; act as manager when required; perform related duties as assigned.

Building Concierge

Housing Authority of the City and County of San FranciscoALYAH Q. ALLEN
San Francisco, CA
06.2009 - 03.2010
  • Receptionist at multiple locations providing exceptional customer service to all residents and guests, ensuring their arrival to their desired destination; greet, sign in & out visitors, and secure all confidential information; help protect the safety of residents by monitoring the premises and reporting any suspicious activity; request maintenance repairs for tenants upon request, and document all emergency incidents; perform related duties as assigned.

Member Service Representative

San Francisco Federal Credit Union
San Francisco, CA
07.2005 - 11.2007
  • Provide efficient customer service while processing transactions; provide information on membership fees, policies, processes, benefits, products, and services; recommend and cross-sell products and services to members and potential members; actively listen to members and identify their needs; answer phone calls and written questions, concerns, and complaints regarding membership; maintain confidentiality for all members; act as a receptionist; perform related duties as assigned

Hostess

Hostest, Joe's Crab Shack
San Francisco, CA
01.2005 - 03.2005
  • Greet guests as they enter, and put them on a waiting list as necessary
  • Provide guests with menus and answer any initial questions
  • Seat guests at tables or in waiting areas
  • Assign guests to tables they prefer, while keeping table rotation in mind so that servers receive the right number of customers
  • Engage with guests to ensure they're happy with food and service
  • Respond to complaints and help to resolve them
  • Answer phone calls, take reservations and answer questions
  • Knowledge of the menu
  • Help out with other positions in the restaurant as needed
  • Provide great customer service.

Crew Lead

San Francisco Conservation Corps
San Francisco, CA
06.2004 - 08.2004
  • Manage a small crew of 20 by prioritizing projects, assigning work tasks, using equipment, maintaining records, monitoring work quality and work schedules, ensuring crew safety, training employees; instruct crew on proper work methods and standards; monitor crew work quality; ensure adherence to time schedules and safe work practices, provide performance feedback and input into performance reviews; perform related duties as assigned.

Education

High School Diploma -

Geroge Washington High School
San Francisco, CA
06.2004

Skills

  • Case Management
  • Policy Analysis
  • Bookkeeping and Basic Accounting
  • Administrative Oversight
  • Reports and Financial Statements
  • Executive Schedule Management
  • Visitor Greeting
  • Office Supplies and Inventory
  • Fast and efficient service worker

Timeline

Disaster Service Worker

City and County of
08.2020 - 12.2021

Executive Assistant to Chief Executive Officer

City And County Of San Francisco
03.2016 - Current

Eligibility Worker II

Housing Authority of the City and County of San Francisco
06.2009 - 03.2016

Building Concierge

Housing Authority of the City and County of San FranciscoALYAH Q. ALLEN
06.2009 - 03.2010

Member Service Representative

San Francisco Federal Credit Union
07.2005 - 11.2007

Hostess

Hostest, Joe's Crab Shack
01.2005 - 03.2005

Crew Lead

San Francisco Conservation Corps
06.2004 - 08.2004

High School Diploma -

Geroge Washington High School

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ALYAH Q. ALLEN