Summary
Overview
Work History
Education
Skills
Personal Hobbies
Timeline
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Jordan Osuna

Richmond,TX

Summary

Versatile team member offering over 2 years of experience handling tasks smoothly and efficiently. Adapts well to changing processes, programs and team requirements. Eager to contribute to growing company. While also looking for a very customer orientated company that puts there needs before there own at the same time. Keeping up with the well being of there Employees.

Overview

3
3
years of professional experience

Work History

Pizza Manager

Saruzzos Pizzeria
Richmond, TX
06.2020 - 08.2021
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Oversaw food preparation and monitored safety protocols.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Handled money, balanced tills, processed credit card payments.
  • Was seen to be able to handle task and run the establishment efficiently enough, to be a key carer at the age of 16 with closing and opening duty's.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.

Cashier

Home Depot
Richmond, TX
09.2020 - 08.2021
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Maintained cash drawer to minimize lose.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Learned to take over for missing Head Cashiers and provided backup at key times.

Personal Shopper / Curbie

HEB
Richmond, TX
08.2021 - Current
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Served customers with knowledgeable, friendly support at every stage of shopping.
  • Tracked substitutions and informed customers of changes.
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Consulted with customers on food selections and custom order requests.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Picked quality and accurate items for customer orders.
  • Noted customer special requests, preferences and favorite products to enhance service and build brand loyalty.

Education

High School Diploma -

George Bush High School
Richmond, TX
06.2021

Skills

  • Personal Grooming Standards
  • Verbal and Written Communication
  • Accurate Money Handling
  • Organization and Planning
  • Upbeat and Outgoing Attitude
  • Attention to Detail
  • Purchase Recommendations
  • Customer Service
  • Sales Proficiency
  • Rewards Programs
  • Verifying Order Accuracy
  • Client Needs Assessment
  • Phone Systems
  • Creative Solutions

Personal Hobbies

With the free time I am presented with ends up being used efficiently growing my own skills which include keeping up with my personal health. Going to the gym regularly. Another being working on my own personal vehicle allowing myself to be self dependent with the upside of saving money that can be easily be saved by learning simple automotive maintenance.


Timeline

Personal Shopper / Curbie

HEB
08.2021 - Current

Cashier

Home Depot
09.2020 - 08.2021

Pizza Manager

Saruzzos Pizzeria
06.2020 - 08.2021

High School Diploma -

George Bush High School

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Jordan Osuna