Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
CustomerServiceRepresentative

Laurie Dwyer

Stevens Point,Wisconsin

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience . Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Overview

18
18
years of professional experience

Work History

Customer Service Representative

Walmart
Stevens Point, Wisconsin
03.2016 - 12.2022
  • Completed refunds, exhanges, and returns per customer request.
  • Cashed checks
  • Maintained and organized all merchandise
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Provided information regarding charge accounts and loyalty programs.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Herschnerrs
Stevens Point, Wisconsin
02.2014 - 11.2022
  • Researched complex issues regarding delivery follow-up and order tracking
  • Processed credit card payments for orders and managed accounts receivables
  • Promptly responded to customer inquiries to identify and resolve issue with initiative and good judgment
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Responded to customer requests for products, services and company information.

Customer Service Representative

Transcosmos
Stevens Point, Wisconsin
10.2020 - 03.2021
  • Provided primary customer support to internal and external customers.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat business and improved sales.

Customer Service Representative

LandsEnd
Stevens Point Q, Wisconsin
03.2014 - 12.2015
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Education

Some College - Business Management

Midstate Technical College
Stevens Point, WI
05.2012

Skills

  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Calm and Professional Under Pressure
  • Courteous with Strong Service Mindset
  • Customer Account Management
  • Order and Refund Processing
  • Issue and Complaint Resolution
  • Multitasking and Prioritization

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Customer Service Representative

Transcosmos
10.2020 - 03.2021

Customer Service Representative

Walmart
03.2016 - 12.2022

Customer Service Representative

LandsEnd
03.2014 - 12.2015

Customer Service Representative

Herschnerrs
02.2014 - 11.2022

Some College - Business Management

Midstate Technical College

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Laurie Dwyer