Summary
Overview
Work History
Education
Skills
Timeline
SoftwareDeveloper

Joel Francis

Software Developer
Boca Raton,FL

Summary

Hello! I'm Joel, and I enjoy solving problems. Whether it be complex problems involving code, enhancements to open source projects, or just fun little challenges like creating word clouds, I'm always game for a new puzzle.

I am seeking my next challenge. Ideally I'd love to find a role where I can add a great deal of value as I improve my own skillsets as well as those of the people I work with. I'm looking for a new opportunity to use my skills, and add value to your organisation!

Overview

5
5
years of professional experience

Work History

Software Engineer

Chocolatey Software
Remote
11.2019 - Current
  • Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
  • Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
  • Updated old code bases to modern development standards, improving functionality.
  • Participated in architecture, design and implementation of back-end features using C#, Ruby, and PowerShell.
  • Conducted regression testing and submitted observations to development team.
  • Created successful test infrastructure to manage automated feature testing.

Helpdesk Support (IT)

Heritage Flooring
Boynton Beach, Florida
05.2017 - 11.2019
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Configured hardware and granted system permissions to new employees.
  • Configured hardware, devices and software to set up work stations for employees.
  • I had to do hurricane prep, that wasn’t very fun.

Customer Contact Agent

Australia Post
Brisbane, Queensland, Australia
09.2015 - 03.2016
  • Provided primary customer support to external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Education

No Degree - Information Technology

Southern Cross University
Brisbane, Australia

High School Diploma -

Ballina High School
Ballina, New South Wales, Australia

Skills

    C#

Powershell

Rust

EntityFramework

ASPNET Core

Timeline

Software Engineer

Chocolatey Software
11.2019 - Current

Helpdesk Support (IT)

Heritage Flooring
05.2017 - 11.2019

Customer Contact Agent

Australia Post
09.2015 - 03.2016

No Degree - Information Technology

Southern Cross University

High School Diploma -

Ballina High School
Joel FrancisSoftware Developer