Joel Francis
Software Developer
Boca Raton,FL
Summary
Hello! I'm Joel, and I enjoy solving problems. Whether it be complex problems involving code, enhancements to open source projects, or just fun little challenges like creating word clouds, I'm always game for a new puzzle.
I am seeking my next challenge. Ideally I'd love to find a role where I can add a great deal of value as I improve my own skillsets as well as those of the people I work with. I'm looking for a new opportunity to use my skills, and add value to your organisation!
Overview
5
5
years of professional experience
Work History
Software Engineer
Chocolatey Software
Remote
11.2019 - Current
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Updated old code bases to modern development standards, improving functionality.
- Participated in architecture, design and implementation of back-end features using C#, Ruby, and PowerShell.
- Conducted regression testing and submitted observations to development team.
- Created successful test infrastructure to manage automated feature testing.
Helpdesk Support (IT)
Heritage Flooring
Boynton Beach, Florida
05.2017 - 11.2019
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Patched software and installed new versions to eliminate security problems and protect data.
- Configured hardware and granted system permissions to new employees.
- Configured hardware, devices and software to set up work stations for employees.
- I had to do hurricane prep, that wasn’t very fun.
Customer Contact Agent
Australia Post
Brisbane, Queensland, Australia
09.2015 - 03.2016
- Provided primary customer support to external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Education
No Degree - Information Technology
Southern Cross University
Brisbane, AustraliaHigh School Diploma -
Ballina High School
Ballina, New South Wales, AustraliaSkills
C#
Powershell
Rust
EntityFramework
ASPNET Core
Timeline
Software Engineer
Chocolatey Software
11.2019 - Current
Helpdesk Support (IT)
Heritage Flooring
05.2017 - 11.2019
Customer Contact Agent
Australia Post
09.2015 - 03.2016
No Degree - Information Technology
Southern Cross University
High School Diploma -
Ballina High School