Summary
Skills
Work History
Education
Timeline
Overview
Generic
Griselda Meza

Griselda Meza

Harlingen,TX

Summary

Dedicated Customer Service Representative with over fifteen years of experience. Excellent communication skills with proficiency in multi-tasking, implementing client service-oriented behaviors, and providing customized solutions. Self-motivated and effective at achieving established targets and team goals. Dependable and accomplished communicator fluent in English and Spanish.

Skills

  • Proactive Self-Starter
  • Client Rapport-Building
  • Calm and Professional Under Pressure
  • Client Satisfaction
  • Attention to Detail
  • Team-Oriented and Cooperative

Work History

Bilingual CSR

Cognosante
McAllen, TX
03.2021 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies.
  • Demonstrating empathy and resolving problems swiftly.
  • Sought ways to improve processes and services provided.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Responded proactively and positively to rapid change.

Home Health Care Provider

APC Home Health Service
Harlingen, TX
10.2019 - 03.2022
  • Interacted kindly with patients and families.
  • Developed rapport to create safe and trusting environment.
  • Assisted patients with dressing, grooming and feeding needs.
  • Encouraged patients to participate in safe physical activity.
  • Kept close eye on behavior and emotional responses.

Retail Sales Consultant

Haggar Clothing Co.
Mercedes, TX
11.2015 - 01.2016
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Used consultative sales approach to understand customer needs.
  • Helped customers complete purchases and locate items.
  • Stocked, labeled, and arranged merchandise.
  • Supported loss prevention goals.

Senior Care Provider

Companion Sitter Service
Harlingen, TX
10.2012 - 09.2014
  • Provided compassionate and patient-focused care.
  • Built and maintained rapport with clients and family members.
  • Bathed, dressed, groomed, toileted residents to support activities of daily living.
  • Cooked meals and assisted with eating tasks.
  • Monitored clients' overall health and well-being.

Cashier Team Lead

Holiday Wine And Liquor
Harlingen, TX
07.2006 - 08.2012
  • Trained team members on cash register operation and cash handling.
  • Quickly and accurately counted drawers at start and end of each shift.
  • Assisted customers by answering questions and fulfilling requests.
  • Helped customers locate items and complete purchases.
  • Increased customer loyalty and retention.

Vocational Trainer

Educare Community Living
Harlingen, TX
01.2005 - 01.2009
  • Assisted people with mental disabilities of all ages.
  • Provided instruction and role modeling for acceptable social behaviors.
  • Supervised and monitored use of tools and equipment.
  • Planned and documented programs of study.
  • Observed and evaluated work to determine progress.

Life Insurance Sales Agent

Western And Southern Life Insurance Group
Harlingen, TX
01.2004 - 01.2005
  • Met with customers to provide information about available products and policies.
  • Sought out new clients and developed client relationships.
  • Customized existing insurance programs to suit client needs.
  • Explained advantages, features and disadvantages of various policies.
  • Remained impartial in order to advise clients based on circumstances.

Education

Certificate - Legal Studies

Texas Southmost College
Brownsville, TX
05.2018

High School Diploma -

Rankin High School
Rankin, TX
05.1996

Timeline

Bilingual CSR

Cognosante
03.2021 - 04.2022

Home Health Care Provider

APC Home Health Service
10.2019 - 03.2022

Retail Sales Consultant

Haggar Clothing Co.
11.2015 - 01.2016

Senior Care Provider

Companion Sitter Service
10.2012 - 09.2014

Cashier Team Lead

Holiday Wine And Liquor
07.2006 - 08.2012

Vocational Trainer

Educare Community Living
01.2005 - 01.2009

Life Insurance Sales Agent

Western And Southern Life Insurance Group
01.2004 - 01.2005

Certificate - Legal Studies

Texas Southmost College

High School Diploma -

Rankin High School

Overview

17
17
years of professional experience

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Griselda Meza