Ran'Dania Sims
Muncie,IN
Summary
Driven Certified Nursing Assistant with a proven track record at AMG Specialty Hospital, enhancing patient comfort and safety through expert dementia care and efficient electronic charting. Excelled in customer service at ADT Security, boosting loyalty through active listening and problem-solving. Skilled in both direct patient care and computer proficiency, achieving high levels of patient and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Certified Nursing Assistant
AMG Specialty Hospital
11.2020 - 10.2023
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted 16 patients with daily living activities for enhanced comfort and wellbeing.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Customer Service Representative
ADT Security
01.2019 - 09.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed 100 - 150 call's per day, managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Home Health Aide
ResCare
07.2017 - 12.2018
- Assisted 5 - 8 patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Education
Bachelor of Science - Nursing
Nightingale College
Ogden, UT04.2027
No Degree - Nursing Assistance
Ivy Tech Community College of Indiana
Indianapolis, IN10.2020
GED -
Muncie Area Career Center
Muncie, United States04.2017
Skills
- Dementia and Alzheimer's knowledge
- Electronic Charting
- Recording vital signs
- Direct Patient Care
- Customer Service
- Active Listening
- Data Entry
- Problem-solving abilities
- Computer Proficiency
Timeline
Certified Nursing Assistant
AMG Specialty Hospital
11.2020 - 10.2023
Customer Service Representative
ADT Security
01.2019 - 09.2020
Home Health Aide
ResCare
07.2017 - 12.2018
Bachelor of Science - Nursing
Nightingale College
No Degree - Nursing Assistance
Ivy Tech Community College of Indiana
GED -
Muncie Area Career Center
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