SIMONICA F. LOPES
Health Care Administrator
Weymouth,MA
Summary
Dynamic, highly motivated and experienced graduate student looking for a position as a healthcare administrator. Flexible, results-oriented and an effective multi-tasker. Possess in-depth knowledge of administrative tasks. Superior telephone, customer service, and computer skills with proficiency in MS Word, Excel, Access, Outlook, Data Entry and PowerPoint. Experienced Scheduling Specialist bringing expertise in schedule management and appointment setting. Talent for resolving conflicts and building relationships. Skilled in Meditech and Epic software and fluent in Spanish, Portuguese, Cape Verde Creole and English.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
4
4
Language
Work History
Clinical Scheduling Specialist
Dana Farber Cancer Center Institute
12.2020 - Current
- Under direction of t clinical practice support management team, provides appointment scheduling ranging in complexity from one physician appointment to multiple care provider appointments in accordance with scheduling guidelines for established patients.
- Obtains detailed clinical information by telephone or electronically.
- May provide basic information regarding need for insurance referral(s).
- Provides general disease or program-specific information to callers/patients within scope of knowledge and authority.
- Performs independent patient and outside provider call triaging.
- Serves as liaison between patient/family/provider.
- Resolves issues directly or ensures appropriate management of call by others.
- Recognizes emergencies and appropriately responds using standard operating procedures and critical thinking skills.
- Prepares open and close provider schedules and handles daily schedule changes.
Radiology-Scheduler
Beth Israel Deaconess Hospital
Needham
07.2018 - 12.2020
- Sort organize and coordinate patient orders for Radiology procedures.
- Call patients and schedule Ultrasound, CAT Scans, Mammogram, MRI, and Bone Density related exams.
- Accurately and promptly coordinate scheduling, re-scheduling and cancellation of radiology exam.
- Provide superior customer service and follow up on patients’ referrals.
- Follow up with referring physicians on orders that need correction or clarification.
- Working with radiologists in clarifying diagnoses and submitted recommendations to referring physicians.
Apply Behavior Analysis Technician, Board Certified Behavior Analyst
Lamour Clinic Community Health Institute
03.2018 - 07.2018
- Reports to the Licensed Applied Behavior Analyst/, (BCBA) Supervisor and other supervisors.
- Assists the BCBA /Supervisor in implementing behavioral programming in a 1:1 setting.
- Monitors patient’s progress on implementation of the goals of the treatment plan developed by the BCBA Supervisor.
- Provide direct client care in 1:1 and group settings utilizing a combination of intensive teaching and natural environment training arrangements.
- Collects data, conducts assessments (e.g., stimulus preference assessments) and writes progress notes on each patient intervention within program professional standards.
- With the BCBA, instructs patients and family/significant others in home programs and protocols.
- Adheres to Agency standards and consistently interprets and accurately performs all assigned responsibilities.
- Demonstrates sound judgment, critical thinking and decision making.
Office Support Services Supervisor
BKV Solutions
Boston, MA
02.2015 - 03.2018
- Sort distribute and meter U.S.
- Mail with knowledge of current postal rates.
- Ensure all projects have been properly produced and quality checked.
- Respond to client requests and deliver faxes and parcels in a timely manner.
- Accurately produce copy, print and scan projects in accord with verbal and written instructions.
- Responsible for secure document control for physical and electronic records during the information lifecycle.
- Help maintain an accurate records circulation database.
- Responsible for retrieving and delivering all mail and packages.
- Manage all copy, print and scan projects assigned to the Copy Center.
- Help maintain strong relations between the organization and building management.
Front Desk Security Officer
Northeast Security
Cambridge, MA
02.2014 - 02.2015
- Provided customer service and ensure safety of others within the building.
- Answered telephone and took messages.
- Created building access badges for tenants and maintained security of the building during business hours.
Education
MPH - Public Health
Northeastern University
09.2021 - Current
B.S - Care Management
Northeastern University
01.2018 - 05.2021
A.S - Care Administration
Quincy College
09.2015 - 12.2017
Skills
Customer relations skills
Professional demeanor on telephone
Schedule coordination expertise
Recordkeeping understanding
Documentation abilities
Setting appointments
Data entry expert
Fluent in Spanish,Portuguese, Cape Verde Creole
Appointment Plus software knowledge
Telephone headset expertise
High-volume call environments
Phone etiquette expert
Data verification
Timeline
MPH - Public Health
Northeastern University
09.2021 - Current
Clinical Scheduling Specialist
Dana Farber Cancer Center Institute
12.2020 - Current
Radiology-Scheduler
Beth Israel Deaconess Hospital
07.2018 - 12.2020
Apply Behavior Analysis Technician, Board Certified Behavior Analyst
Lamour Clinic Community Health Institute
03.2018 - 07.2018
B.S - Care Management
Northeastern University
01.2018 - 05.2021
A.S - Care Administration
Quincy College
09.2015 - 12.2017
Office Support Services Supervisor
BKV Solutions
02.2015 - 03.2018
Front Desk Security Officer
Northeast Security
02.2014 - 02.2015