Melanie Baeza
Administrative Assistant I
Holtville,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work History
Administrative Assistant
Seeley County Water District
Seeley, CA
07.2019 - Current
- Organizes department staff meetings
- Answers telephone and in-person inquiries
- Prepares letters, reports, and mass mailings
- Updates and maintains website
- Tracks employees time, attendance, and prepares payroll
- Maintains customers and vendors database on Quickbooks
- Troubleshoot Automatic Metering Infrastructure database (ReadyManager) and oversaw the importation of data to Ubmax
- Project and calendar management
- Applying for additional funding through grants for capital improvement projects
- Training employees in new policies and procedures
- Technical support for office equipment and maintains network shared folders
- Preparation of staff reports and presentations for monthly board meeting approvals
- Creation of website, graphics, mass mailings, and flyers
- Tracks monthly expenditures, accounts payable, and bookkeeping
- Research new policies, procedures, and software to improve productivity
Office Manager
Ashley Furniture HomeStore
El Centro, CA
10.2017 - 04.2020
- Maintains customer service by orchestrating office operations and procedures
- Designing filing systems, til count reports, order reports and CRM spreadsheets
- Creating job task analysis and working with management to assess employee’s job performance
- Assigning and monitoring clerical functions, training to all staff of POS system
- Maintains office efficiency by planning and implementing office systems to assure quality customer service
- Designs and implements office policies by establishing standards and procedures
- Completes operational requirements by scheduling and assigning employees to departments
- Create store policies to assure quality customer service
- Flexibility and problem solving skills for customer complaints
- Screening phone calls and using multi-line phone system
- Placing orders from multiple distributors and tracking/completing orders
- Managing/hiring/training of office and sales staff.
Membership Coordinator
Brawley Chamber of Commerce
Brawley, CA
11.2016 - 10.2017
- Provided data entry support and maintain accurate database records
- Provided efficient and effective customer service
- Managed various lists of association professionals and vendors
- Helped develop sales strategies for recruiting new members
- Receives and posts payments for annual memberships
- Balances and totals cash receipts after events
- Developed and organized member prospect spreadsheets
- Managed social media platforms
- Created flyers and marketing material, using graphic design and photography
- Created and distributed mass mail pieces
- Update weekly newsletter with information legislative and community updates.
Administrative Assistant
Hague Quality Water
Imperial, CA
04.2015 - 10.2016
- Created and maintained a detailed, digital customer database
- Prepare finance documents and process credit applications
- Input invoices, receive payments from clients
- Track inventory and incoming revenue from service appointments and financing
- Create mail pieces, brochures, flyers, and graphics for advertisement
- Maintained multiple calendars for management, sales team, and service team
- Managing warehouse: ordering, tracking, and inventory of equipment and parts
- Schedules annual services by telephone
- Prepares orders of disconnection and installation of water systems.
Education
High School Diploma - Business Administration
Central Union High School
El Centro, CA 08.2010 - 06.2014
Associate of Science - Business Administration
Imperial Valley College
Imperial, CA 09.2020 - Current
Skills
CRM Database Management
Microsoft Excel, Word, Outlook, Powerpoint, Photoshop
90 WPM typing speed
Technical Support
Workflow planning
Excellent multi-tasking ability
Timeline
Associate of Science - Business Administration
Imperial Valley College
09.2020 - Current
Administrative Assistant
Seeley County Water District
07.2019 - Current
Office Manager
Ashley Furniture HomeStore
10.2017 - 04.2020
Membership Coordinator
Brawley Chamber of Commerce
11.2016 - 10.2017
Administrative Assistant
Hague Quality Water
04.2015 - 10.2016
High School Diploma - Business Administration
Central Union High School
08.2010 - 06.2014