Korina Banks, DNP, RN

• Develop Educational Courses for the Physician Offices
• New Employee Orientation Development and Presentation of Content
• Documentation of Projects to Improve Patient Outcomes
• Provide Epic training for office staff
• Develop Education to Address Quality Report Deficits
• BLS Instructor for All Employees, Including Hospital Staff
• ACLS Instructor for All Employees, Including Hospital Staff
• PALS Instructor for All Employees, including Hospital Staff
• Provide a safe environment for learning
• Travel to offices to determine Educational Needs Assessment, and develop Programs to fill learning deficits.
• Development of Day 2 for New Employee Orientation
• Development and Implementation of Annual Training.
• Contributed to achieving key performance indicators by providing data-driven recommendations for nursing education initiatives.
• Utilized adult learning principles to adapt teaching methods according to individual learner needs, maximizing comprehension and retention of material presented.
• Enabled better patient outcomes by mentoring nurses in effective communication and empathy skills.
• Pioneered peer mentoring program for nurses, fostering supportive and collaborative work environment.
• Assisted in the design of simulation exercises, enhancing hands-on learning experiences for clinical staff members.
• Improved patient satisfaction scores through developing and implementing targeted staff education on patient-centered care practices.
• Collaborated with healthcare teams to identify training needs and tailor educational content accordingly.
• Optimized clinical skills training modules to address gaps in nursing practice, elevating patient care standards.
• Organized and led professional development workshops for nursing staff to improve patient safety and care quality.
• Promoted patient safety by leading quality improvement initiatives within the nursing department.
• Supported departmental goals by aligning educational programs with organizational objectives.
• Facilitated open communication between management and clinical staff, addressing concerns and implementing solutions to improve team satisfaction.
• Contributed to hospital accreditation efforts by ensuring compliance with industry standards and best practices in nursing education.
• Improved nursing competency by creating and delivering targeted training sessions and workshops.
• Enhanced the effectiveness of patient care plans by incorporating evidence-based practices into nursing education.
• Fostered a culture of continuous learning and improvement among nursing staff, contributing to enhanced team performance.
• Evaluated clinical staff performance, identifying areas of improvement and providing constructive feedback to drive continuous growth.
• Promoted integration of cultural competence into nursing practices, improving patient satisfaction and care.
• Increased staff retention by providing ongoing professional development opportunities and support.
• Served as a mentor for junior nursing staff, fostering a positive learning environment and promoting professional growth.
• Developed comprehensive competency assessments, effectively measuring nursing staff knowledge and skill levels.
• Conducted regular assessments of nursing practices, ensuring adherence to the highest standards of care.
• Led transition to simulation-based training methods, significantly improving clinical decision-making skills.
• Led the development of annual training plans based on identified gaps in knowledge or skills among clinical staff members.
• Reduced medication errors and improved patient safety through targeted educational programs.
• Enhanced patient care outcomes by developing and implementing targeted nursing education programs.
• Streamlined onboarding processes for new hires, resulting in decreased time to full productivity.
• Coordinated continuing education events, connecting nurses with relevant resources to advance their expertise within their respective fields.
• Boosted nurse competency with hands-on training sessions in the latest healthcare technologies and practices.
• Enhanced patient outcomes by developing and implementing evidence-based educational programs for clinical staff.
• Implemented competency-based assessments to measure and improve nursing skills and knowledge.
• Enhanced effectiveness of patient care plans by incorporating evidence-based practices into nursing education.

• Theory Instruction to LPN/LVN Bridge to RN, ADN, RN Programs and BSN program
• Lab Instruction LPN/LVN Bridge to RN and ADN RN Programs
• Clinical Instructor for Pediatric in PICU for LPN/LVN Bridge to RN and RN Programs
• Simulation Facilitator and Course Expert
• Course Lead
• Curriculum Committee Chairperson
• PAC Council Co-Chairperson
• DEI Committee Chairperson
• OADN DEI Committee Member
• Responsive to Students' Concerns
• Maternal/Child Textbook Reviewer
• Mentor to New Faculty
• Active Learner Activities Developer
• Self-motivated, with a strong sense of personal responsibility.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Worked effectively in fast-paced environments.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked flexible hours across night, weekend, and holiday shifts.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.
• Strengthened communication skills through regular interactions with others.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.
• Resolved problems, improved operations, and provided exceptional service.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.

• Teaching EKG to Medical Assistants in classroom and online using D2L.
• Assisting in the Lab to instruct and monitor student progress.
• Development of test questions for quizzes and Module test.
• Prepare PowerPoints for instruction in classroom.
• Prepare study guides for student use.
• Responsive to student concerns.
• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Managed time efficiently in order to complete all tasks within deadlines.
• Passionate about learning and committed to continual improvement.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Strengthened communication skills through regular interactions with others.
• Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Resolved problems, improved operations and provided exceptional service.
• Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Organized and detail-oriented with a strong work ethic.
• Paid attention to detail while completing assignments.
• Learned and adapted quickly to new technology and software applications.

• Company Overview: (Remote)
• Work with physicians, clients, adjusters, and lawyers to develop successful case resolution.
• Work as a team member to achieve positive outcomes and resolve cases promptly.
• Communicate effectively to keep all parties aware of case progress.
• Participate in required training and have positive interactions with clients.
• Attend physician office visits and document findings in the software platform.
• (Remote)
• Complied with established internal controls and policies.
• Utilized critical thinking skills to prioritize nursing interventions based on patients' acuity levels and individual needs.
• Prevented the spread of infections by consistently adhering to strict infection control protocols and educating patients on proper hygiene practices.
• Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
• Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Managed cases of 2-3 individual claims and attended all specialty appointments.
• Established internal audit procedures to validate and improve the accuracy of claims
• Conducted thorough assessments of patients'' needs, enabling more accurate diagnoses and targeted interventions.
• Developed strong relationships with patients and their families, providing support and education on health management.
• Streamlined discharge planning processes, ensuring a smoother transition for patients back to their homes or other facilities.
• Analyzed case management data to identify trends and develop strategies for continuous improvement in patient care.
• Reduced hospital readmission rates through effective case management and patient education on self-care techniques.
• Managed complex cases involving multiple comorbidities, requiring close monitoring and coordination of various healthcare services.
• Improved patient outcomes by developing and implementing comprehensive care plans tailored to individual health needs.
• Negotiated with healthcare providers to ensure services were provided at the best possible cost without compromising quality.

• Develop a new Chronic Care Program for a Federal Qualified Health Center (FQHC).
• Design forms and education for the Chronic Care Program.
• Evaluate new software products for implementation into the program and clinics.
• Oversee hiring new staff for the program, including writing a job description.
• Reviewed patient data to define the qualified population for the program.
• Communicate with several departments, such as billing, to develop Medicare-appropriate templates for use within the program.
• Run reports to determine qualified patients for the program.
• Consulted with supervisors to assess cases and plan strategies for enhancing care.
• Arranged transportation and documented details of discharge transition plans.
• Reduced hospital readmission rates by implementing effective care transition strategies.
• Developed and implemented individualized care plans and coordinated necessary services to provide quality client care.
• Enhanced patient care by developing and implementing individualized care plans.
• Evaluated clients' progress and adjusted service plans to address areas of concern.
• Assisted clients with daily living needs to maintain self-esteem and general wellness.
• Coordinated referrals to specialists, hospitalizations, ER visits, ancillary testing, and other enabling services for patients.
• Communicated with healthcare providers to facilitate continuity of care.
• Conducted comprehensive assessments to identify patient needs, facilitating targeted support.
• Developed and maintained comprehensive patient records, improving accuracy in care delivery.
• Improved patient satisfaction with empathetic communication and attentive follow-up on care plans.
• Maintained detailed records in compliance with agency standards and regulations.
• Conducted thorough assessments to identify patients'' needs, strengths, and barriers to achieving optimal health outcomes.
• Responded to emergencies and provided support to promote client safety and well-being.
• Reduced hospital readmission rates by providing comprehensive discharge planning and follow-up support.
• Maintained strictly to professional ethics and confidentiality guidelines, safeguarding sensitive information and promoting trust.
• Fostered strong relationships with patients and their families, enhancing trust and compliance with care plans.
• Implemented evidence-based interventions for diverse populations, supporting culturally competent care delivery practices.
• Improved patient satisfaction through effective communication and collaboration with interdisciplinary healthcare teams.
• Facilitated multidisciplinary team meetings, ensuring cohesive care strategies for complex cases.
• Evaluated clients' progress and adjusted service plans to address areas of concern.
• Conducted risk assessments for patients, proactively addressing potential health issues.
• Optimized resource allocation to meet patient needs more effectively, ensuring high-quality care.
• Leveraged technology enhances care coordination, resulting in more timely and effective interventions.
• Streamlined care management processes, leading to more efficient patient care coordination.
• Developed and implemented individualized care plans and coordinated necessary services to provide quality client care.
• Coordinated with healthcare professionals to ensure integrated support, improving patient outcomes.
• Negotiated with insurance companies to secure coverage for necessary treatments, reducing financial burdens on patients.
• Enhanced team performance with regular training sessions on care management best practices.
• Advocated for patients' needs with healthcare providers, securing necessary interventions for improved health outcomes.
• Led team of care professionals, promoting a collaborative approach to patient management.
• Monitored patient progress closely, adjusting care plans to promote ongoing improvement.
• Maintained up-to-date knowledge of community resources by networking with local organizations and attending professional development opportunities.

• Performed healthcare assessments to determine the acuity level and coordinate the appropriate level of care for the member.
• Identified and addressed members’ risk factors and /or obstacles to care.
• Enhanced communication and collaborative relationships with multidisciplinary healthcare team members.
• Emphasized continuity of care, reducing duplication of care, and gaps in treatment plans.
• Identifying the member’s needs, current services, and available resources, we connected the member to services and resources to meet established goals.
• HEDIS assessments are done to decrease costly Emergency Room visits, provide patients with alternatives, and improve the quality of care delivered.
• Educated patients on insurance benefits and community services in the area.
• Effective counselling in health maintenance and disease management.
  Assessment of patients to identify and prioritize areas of health concerns.
  Established relationships with patients by developing individualized treatment care plans based on the client's needs and abilities.
  Contact members every 4-6 weeks to assess goals, provide additional wellness education, and help decrease risky behaviors.
  Responsible for learning new computer software systems and programs every 6-9 months with each new contract from the client.
• Interpreted regulations to identify patient care requirement criteria to be monitored and establish systems to achieve compliance.
• Arranged transportation and documented details of discharge transition plans.
• Ensured compliance with healthcare regulations by implementing policies and procedures for the highest quality of care.
• Increased patient safety by enforcing strict infection control measures and monitoring adherence to protocols.
• Spearheaded initiatives to improve overall patient experience, leading to increased satisfaction scores and positive reviews.
• Promoted a positive work environment by fostering effective communication, teamwork, and employee engagement.
• Streamlined patient flow by optimizing appointment schedules and reducing wait times.
• Implemented evidence-based practices in patient care, resulting in improved health outcomes and lower complication rates.
• Collaborated with physicians and other healthcare professionals to develop comprehensive patient treatment plans.
• Responded to emergencies and provided support to promote client safety and well-being.
• Developed and implemented individualized care plans and coordinated necessary services to provide quality client care.
• Communicated with patients, ensuring that medical information was kept private.
• Developed and updated policies and procedures, maintaining compliance with HIPAA, benefits administration, and general liability guidelines.
• Discussed medical histories with patients to provide the most effective medical advice.
• Implemented successful healthcare program through professionalism, quality of care, medical teaching, and patient satisfaction.

• Self-directed with astute judgment skills.
• High Level of personal accountability.
• Provided nursing triage services and health advice for patients and managed care members remotely over the telephone.
• Utilized appropriate care advice by assessing symptoms and determining the proper protocols.
• Knowledgeable with standard concepts, practices, and procedures, with over 250 different insurance contracts.
• Utilized multiple computer software and programs simultaneously to meet the needs of all patients and have positive outcomes and treatment plans.
• Developed skills in conflict resolution to maintain patient satisfaction during interactions.
• Facilitated better resource allocation, determining the urgency of patients' medical conditions.
• Collaborated with multidisciplinary teams to develop individualized care plans for high-risk or complex patients.
• Mitigated health risks by identifying symptoms of contagious diseases early in the triage process and implementing isolation protocols.
• Integrated evidence-based practices into daily tasks, ensuring consistent delivery of high-quality care across all populations served.
• Advised patients on pre- and post-operative instructions, medication administration, and emergency care symptoms.
• Optimized medical supplies and equipment use by maintaining inventory levels and ensuring readiness for peak times.
• Ensured timely patient care, consistently monitoring and updating patient status and needs in the electronic health record system.
• Improved team efficiency and patient satisfaction by introducing a patient feedback system for the triage process.
• Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
• Delivered orientation and training of less experienced clinic staff in specific clinic operations and procedures.
• Scheduled appointments for patients not requiring emergency services but needing examination from the provider, and consulting directly with the provider.
• Ensured accuracy in medical documentation, capturing essential details of patient assessments and care plans in triage.
• Educated patients on self-care strategies and preventative measures to minimize future health complications.
• Supported patient recovery with follow-up care recommendations and clear instructions upon discharge.
• Conducted rapid assessments for critical care needs, significantly reducing wait times for emergency interventions.
• Counseled patients via telephone according to established guidelines and protocols, advising on provider-established care plans.
• Contributed to public health awareness by participating in community outreach programs related to emergency preparedness.
• Improved communication among healthcare team members by liaising between patients, physicians, and nursing staff.
• Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their well-being.
• Increased patient trust and compliance by building rapport during initial assessments and providing personalized care suggestions.
• Advanced team knowledge and skills are achieved by conducting training sessions on triage best practices and emergency response techniques.
• Conducted thorough physical assessments to identify potential underlying issues that may require further medical attention or intervention.
• Facilitated smooth transitions to secondary care by efficiently communicating patient conditions and care needs to incoming medical staff.
• Maintained a calm and professional demeanor during high-stress situations, effectively managing patient expectations and alleviating concerns.
• Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
• Coordinated with multidisciplinary teams to ensure a comprehensive approach to patient care, optimizing outcomes.
• Maintained a high standard of patient care by adhering to national health and safety guidelines during triage assessments.
• Obtained case history and gathered triage information to determine appropriate avenue for care.
• Monitored compliance and evaluated effectiveness of home treatment instructions.
• Assisted in managing patient utilization of the health care system and provided patient education relative to health care needs, use of community resources, and responsibilities of membership in managed care.
• Verified patient insurance eligibility and identified primary care physician, contacting the office to obtain the patient's file.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Educated family members and caregivers on patient care instructions.
• Provided skilled, timely, and level-headed emergency response to critically ill patients.
• Delivered high-level quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Followed all personal and health data procedures to comply with HIPAA laws and prevent information breaches effectively.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Implemented care plans for patient treatment after assessing the physician's medical regimens.
• Quickly responded to situations impacting safety and security in the unit, implementing crisis prevention interventions to control and de-escalate situations.
• Mitigated health risks by identifying symptoms of contagious diseases early in the triage process and implementing isolation protocols.
• Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
• Verified, updated, and communicated patient history prior to clinic appointments and procedures with providers.
• Streamlined emergency department operations by developing and implementing effective triage protocols.
• Ensured timely patient care, consistently monitoring and updating patient status and needs in electronic health record system.

• Coordinated office schedule with the need to provide forensic medical exams in a timely fashion.
• Staff education about child physical and sexual abuse.
• Counseling family and providing emotional support for victims and family during child abuse exams.
• Provided nursing assistance with forensic medical exams.
• Assistance in the collection of forensic medical evidence during child abuse exams.
• Received advanced training in forensic medical exams for children.
• Attend monthly multidisciplinary team meetings to review ongoing cases.
• Developed and maintained strict confidentiality measures for forensic medical records.
• Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, management, and lifestyle options.
• Collaborated with interdisciplinary teams to create comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall well-being.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post-hospitalization.
• Provided direct patient care, stabilized patients, and determined the next course of action.
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
• Collaborated with interdisciplinary teams to create comprehensive patient care plans, resulting in better health outcomes.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, management, and lifestyle options.

• Project oversight of new office, including site feasibility, design of clinical area layout, and meeting with various vendors during new office build-out.
• Hiring and training of clinical staff.
• Coordinate and maintain OSHA standards and staff OSHA training.
• Established Vaccines for Children Protocols for practice and maintained program standards for yearly site visits.
• Coordinated and maintained a CLIA-Waived lab for practice.
• Implementation of Patient-Centered Medical Home.
• Super User for Allscripts EHR.
• Demonstrated ability to lead and motivate outstanding health care teams.
• Liaised between patients and physicians to ensure patient comprehension of treatment plans.
• Collected blood, tissue, and other laboratory specimens and prepared them for lab testing.
• Ran CLIA-Waived lab tests as ordered by providers.
• Management of clinical staff (LPNs and Medical Assistants).
• Maintained all confidential personnel files, license, and CPR compliance records.
• Performed monthly inventory and maintained office and medical supply counts.
• Authorized drug refills and provided detailed prescription information to pharmacies per the provider’s standing orders.
• Followed infection control procedures.
• Collaborated with insurance companies to obtain approval for treatments and procedures for patients.
• Phone triage of patients and patient education on chronic medical conditions.
• Obtain patient appointments for referrals to specialists.
• Evaluated employee performance regularly; provided feedback on areas requiring growth or improvement; rewarded achievements accordingly.
• Coordinated seamless transitions between healthcare settings by collaborating closely with case managers and other care providers.
• Collaborated with interdisciplinary teams to optimize patient care and address complex medical issues.
• Ensured regulatory compliance by maintaining accurate documentation, adhering to policies, and participating in audits.
• Developed educational materials and presentations for both internal staff members and community outreach programs related to healthcare topics.
• Served as a mentor for new nursing staff members, providing guidance on clinical skills, critical thinking abilities, and best practices.
• Promoted a culture of safety by identifying potential risks, implementing preventive measures, and conducting staff training sessions.
• Increased staff retention rates by fostering professional development opportunities and creating a supportive work environment.
• Assisted in recruiting, interviewing, and selecting qualified nursing personnel to maintain high-quality clinical staffing levels.
• Reduced hospital readmissions by providing comprehensive discharge planning and follow-up support.
• Implemented quality improvement initiatives to enhance patient care standards and overall performance metrics continuously.
• Supported departmental goals by actively participating in committee meetings, contributing to policy revisions, and staying informed on industry trends.
• Streamlined nursing operations for increased efficiency through effective scheduling and resource allocation.
• Managed clinical projects from inception to completion, ensuring that goals were met within budget constraints and timeframes.
• Improved patient outcomes with thorough assessments, individualized care plans, and timely interventions.
• Served as liaison between the nursing team and other healthcare professionals involved in patients'' care plans.
• Developed strong relationships with patients and families through compassionate communication and education on treatment options.
• Prioritized urgent/emergencies appropriately while also balancing routine care needs of patients.
• Enhanced patient care by implementing evidence-based clinical practices and protocols.
• Built strong relationships with patients and families for optimized care satisfaction.
• Implemented new policies and educated staff on changes.
• Devised and implemented clinical protocols to ensure high-quality patient care.
• Upheld quality assurance procedures to maintain patient safety and satisfaction.
• Mentored new clinical staff members for proper onboarding and orientation processes.
• Assessed clinical policies and procedures for compliance with changing regulations.
• Created weekly schedules for nurses, taking into account sick days and vacation time.
• Coordinated, monitored, assigned, and documented patient and clinical care activities.
• Supervised and managed daily activities of clinical team consisting of 10 physicians, nurses, support staff, and students.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Evaluated patient histories, complaints, and current symptoms.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Educated family members and caregivers on patient care instructions.
• Communicated with healthcare team members to plan, implement, and enhance treatment strategies.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Equipped patients with the tools and knowledge needed for speedy and sustained recovery.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Led teams in driving successful patient outcomes by prioritizing the standard of care and best practices.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Conveyed treatment options, diagnosis information, and home care techniques to patients and caregivers to ensure care consistency.
• Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Implemented quality improvement initiatives to continuously enhance patient care standards and overall performance metrics.

• Documented patient information obtained from interviews.
• Filed claims to the Center for Medicare and Medicaid Services (CMS).
• Chart audit
• ICD-9 for office encounters.
• Insurance claim review and appeal.
• Patient liaison for billing and medical concerns.
• Provided patient care in the office setting.
• Assisted the physician with office procedures and provided patient education on medications.
• Obtain patient appointments for referrals to specialists.
• Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Collaborated with interdisciplinary teams to create comprehensive patient care plans, resulting in better health outcomes.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, management, and lifestyle options.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
• Implemented infection control measures within the unit, maintaining a safe environment for patients and staff members.
• Provided direct patient care, stabilized patients, and determined the next course of action.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options and progress updates.
• Monitored patient reactions to drugs and carefully documented findings.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Recorded details regarding therapies to keep patient charts updated.

• Developed a Business plan for a new business and implemented it to open a new store location.
• Developed Marketing plan and strategies for the local area.
• Collaborated and designed commercials for the store with area multimedia firms.
• Planned and developed Maternity and children's Fashion Shows twice a year.
• Hired, trained, and evaluated personnel in sales and marketing.
• Examined merchandise to verify that it was correctly priced and displayed.
• Developed pricing structure for store merchandise.
• Planned budgets and authorized payments and merchandise returns.
• Scheduled and led weekly store meetings for employees.
• Increased profits through effective sales training and troubleshooting profit-loss areas.
• Completed profit and loss performance reports utilizing software applications.
• Reordered inventory when it dropped below predetermined levels.
• Interviewed job candidates and made staffing decisions.
• Maintained daily bookkeeping report.
• Assisted with auditing and responding to company accountants.
• Managed and remained up to date on state sales and use tax filings.
• Reconciled all payroll liabilities to the general ledger and prepared weekly payroll accrual entries.
• Oversaw the day-to-day processing of payroll for 4 employees, including review of timesheets and computing pay in accordance with FLSA.
• Buyer for the store and attended the Atlanta Market event to obtain new inventory for the fall and spring seasons.
• Maintained Electronic POS system and ran daily reports.
• Created a positive work culture, resulting in increased employee satisfaction and retention rates.
• Improved organizational structure by reallocating resources and redefining roles for greater efficiency.
• Secured financing for critical projects through negotiation of favorable loan terms with financial institutions or investors.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Streamlined business processes, resulting in increased operational efficiency across all departments.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.
• Fostered strong relationships with industry partners to expand business opportunities.
• Established new revenue streams by identifying market opportunities and launching innovative products or services.
• Directed launch of innovative products, capturing new market segments, and driving revenue growth.
• Streamlined operational processes to boost efficiency, adopting innovative technologies and methodologies.
• Fostered a culture of continuous improvement, encouraging innovation and rewarding exceptional performance.
• Managed financial, operational, and human resources to optimize business performance.
• Monitored key business risks and established risk management procedures.
• Developed innovative sales and marketing strategies to facilitate business expansion.
• Initiated strategy to drive company growth and increase market share and profitability.
• Trained and motivated employees to perform daily business functions.
• Established foundational processes for business operations.
• Assisted in recruiting, hiring, and training of team members.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Provided care to the Middle school population.
• Reported to the principal of the school and the off-site Nursing Director.
• Maintained medication records for students.
• Provided nursing care to staff and students as needed.
• Contacted parents with any concerns.
• Educated students on different aspects of health.
• Oversaw health services for school of 400 students and faculty.
• Supported students with special needs by coordinating individualized healthcare plans and working closely with the interdisciplinary team.
• Worked with multidisciplinary team to carry out successful treatment plans for diverse acute and chronic conditions.
• Documented patient vitals, behaviors, and conditions to communicate concerns to the supervising nurse.
• Provided crisis intervention services during emergencies, critical incidents at school events, or activities outside of regular hours when necessary.
• Implemented emergency protocols in medical emergencies to promote safety for students and staff.
• Administered medication to students as prescribed by physicians to provide necessary treatment and manage health conditions.
• Participated in the development of school safety plans to address areas of concern.
• Collaborated with teachers to address diverse learning styles while designing inclusive classroom accommodations for students with chronic illnesses or disabilities.
• Monitored ongoing medical conditions such as asthma or diabetes, adjusting care plans to maintain optimal student wellness levels.
• Developed strong relationships with local healthcare providers to ensure continuity of care for students requiring specialized services.
• Served as liaison between families, school personnel, and other healthcare providers on behalf of students.
• Assisted in developing school policies that promote a positive and safe learning environment for all students.
• Screened for infectious diseases to help prevent spreading within the school community.
• Enhanced school safety by collaborating with staff, parents, and community partners in developing emergency response plans.
• Reduced absenteeism rates by proactively addressing student health concerns and providing timely interventions.
• Facilitated early detection of health issues by conducting routine screenings for vision, hearing, and scoliosis.
• Improved overall student health by implementing comprehensive health education programs and preventive measures.
• Contributed to a positive school culture by serving as an advocate for student health and wellness, empowering them to make informed decisions about their well-being.
• Streamlined documentation processes for maintaining accurate student health records, ensuring compliance with regulations.
• Promoted a healthy school environment through regular inspections, identifying potential hazards, and recommending corrective actions.
• Implemented evidence-based practices in healthcare delivery to continuously improve the quality of nursing services provided in the school setting.
• Served as a resource for faculty and staff by providing training on first aid, CPR, and other health-related topics.
• Evaluated patient histories, complaints, and current symptoms.
• Educated students on various health topics to promote overall health and well-being.
• Provided support to students with special needs and disabilities to deliver appropriate care and meet educational needs.
• Developed care plans and made referrals as necessary for students with health concerns or injuries.

• Volunteer at the Clinic for underinsured patients.
• Education of patients about Diabetes.
• Assisted the physician with lab testing and exams.
• Assisted patients in understanding prescribed medications and diets.
• Diabetic course 2003.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, management, and lifestyle options.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall well-being.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
• Provided direct patient care, stabilized patients, and determined the next course of action.

• Development of new program of maternal-child home visits.
• Established protocols on educational materials for new mothers.
• Education provided on breast and bottle feeding.
• Assessment obtained, including weight and vitals checks on mother and child.
• Contacted physician’s office with concerns.
• Follow-up was done to monitor the achievement of goals.
• Collaborated with the WIC agency in the area to obtain additional services.
• SIDS Counselor Training Course.
• Denver Development Training course.
• Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Collaborated with interdisciplinary teams to create comprehensive patient care plans, resulting in better health outcomes.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, management, and lifestyle options.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall well-being.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Provided direct patient care, stabilized patients, and determined the next course of action.
• Managed care from admission to discharge.
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
• Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options and progress updates.
• Participated in professional development opportunities regularly to stay current on best practices in the nursing field.
• Devised individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Followed all personal and health data procedures to comply with HIPAA laws and prevent information breaches effectively.
• Educated family members and caregivers on patient care instructions.
• Managed patients recovering from medical or surgical procedures.
• Equipped patients with the tools and knowledge needed for speedy and sustained recovery.
• Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.

Charge nurse/preceptor for the Level III and Level II nurseries simultaneously, 1991-1994.

Obtained Clinical Ladder RN II status in 1993.

Made morning staff assignments after receiving night reports.

Attended rounds of both units and assisted staff when needed.

• Worked with staff to resolve conflicts if they arose.
• Helped with discharge and provided other departments with accurate bed counts for admissions.
• Reported any concerns to the assistant managers and the manager of the NICU.Provided care to premature infants and pediatric patients and followed protocols.
• Suction of infants and monitor respiratory status as needed
• Obtained IV access as required, obtained labs as ordered by the provider, changed fluids, and maintained nutrition as ordered.
• Assisted with all bedside procedures.
• Attended High-Risk deliveries as scheduled.
• NICU Parent Education Committee, Chairperson.
• Quality Assurance Committee.
• Attended numerous in-services and educational programs.
• Administered a survey of random nursing staff regarding JCAHO requirements.
• Prepared staff development bulletin boards and educational ideas for the upcoming JCAHO visit.
• Rotated to PICU as needed.
• Developed strong relationships with patients' families, providing emotional support while addressing concerns or questions about care plans.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, management, and lifestyle options.
• Collaborated with interdisciplinary teams to create comprehensive patient care plans, resulting in better health outcomes.
• Administered medications via oral, IV, and intramuscular injections and monitored responses.
• Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
• Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
• Administered medications accurately and safely, reducing medication errors and adverse reactions.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall well-being.
• Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
• Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
• Streamlined documentation processes to ensure accurate record-keeping and compliance with regulatory standards.
• Mentored new nursing staff, contributing to a supportive work environment and improved retention rates.
• Utilized advanced clinical skills such as wound care management or IV therapy administration, leading to faster recovery times for patients treated under my supervision.
• Implemented infection control measures within the unit, maintaining a safe environment for patients and staff members.
• Managed complex cases of critically ill patients, ensuring optimal treatment plans were executed effectively.
• Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post-hospitalization.
• Provided direct patient care, stabilized patients, and determined the next course of action.
• Aligned nursing goals with department objectives to enhance overall performance metrics within the healthcare facility.
• Managed care from admission to discharge.
• Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
• Served as a liaison between physicians and patients' families to facilitate clear communication regarding treatment options and progress updates.
• Participated in professional development opportunities regularly to stay current on best practices in the nursing field.
• Devised individualized care plans tailored to each patient's unique situation, optimizing clinical outcomes.
• Monitored patient reactions to drugs and carefully documented findings.
• Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
• Administered medications and treatments as prescribed by physicians.
• Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
• Provided skilled, timely, and level-headed emergency response to critically ill patients.
• Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
• Recorded details regarding therapies to keep patient charts updated.
• Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
• Followed all personal and health data procedures to comply with HIPAA laws and prevent information breaches effectively.
• Quickly responded to situations impacting safety and security in the unit, implementing crisis prevention interventions to control and de-escalate situations.
• Educated family members and caregivers on patient care instructions.
• Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention, and morale.
• Evaluated patient histories, complaints, and current symptoms.
• Implemented care plans for patient treatment after assessing the physician's medical regimens.
• Managed patients recovering from medical or surgical procedures.
• Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
• Reported findings to quality departments after conducting routine restraint audits and worked with the team to devise corrective actions for deficiencies.
• Communicated with healthcare team members to plan, implement, and enhance treatment strategies.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Led teams in driving successful patient outcomes by prioritizing the standard of care and best practices.
• Delivered high-level quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
• Monitored patient reactions after administering medications and IV therapies.
• Conveyed treatment options, diagnosis information, and home care techniques to patients and caregivers to ensure care consistency.
• Observed and documented patient factors such as diet, physical activity, and behaviors to understand conditions and effectively modify treatment plans.
• Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
• Leveraged feedback and process improvement opportunities to create a safer and healthier environment and increase patient satisfaction.
• Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
• Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
• Investigated and resolved issues affecting hospital operations and patient care.
• Participated in evidence-based practice project implementation, nursing competency development, and simulation activities.
• Worked with healthcare team to develop new dialysis treatment flow sheet and other log forms, improving clinical documentation and accountability.
• Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
• Equipped patients with the tools and knowledge needed for speedy and sustained recovery.
• Performed triage on incoming patients and determined the severity of injuries and illnesses.
• Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
• Educated patients, families, and caregivers on diagnosis, prognosis, treatment options, disease process, management, and lifestyle options.
• Collaborated with interdisciplinary teams to create comprehensive patient care plans, resulting in better health outcomes.
• Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall well-being.
• Implemented infection control measures within the unit, maintaining a safe environment for patients and staff members.
• Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions post-hospitalization.
• Provided direct patient care, stabilized patients, and determined the next course of action.