Summary
Overview
Work History
Education
Skills
Timeline
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Jessica Copeland

Locust Grove,OK

Summary

Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking cleaning professional well-versed in routine and deep cleaning procedures for diverse needs. Consistently manages numerous office building floors independently with no supervision and relative ease. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development. Highly proactive manager with 4 years of experience in team leadership in Food Service industry. Background includes sales, management and customer service in fast-paced settings. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

7
7
years of professional experience

Work History

Cleaning Contractor

Self Employed Services
07.2022 - Current
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Streamlined cleaning processes for increased productivity and cost savings.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Received positive feedback from clients for exceptional attention to detail in cleaning tasks.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Expanded clientele through effective networking and promotion of company services.
  • Implemented environmentally friendly cleaning practices to reduce environmental impact without compromising quality.
  • Conducted regular inventory checks to ensure adequate supplies were available for all jobs.
  • Provided excellent customer service by addressing client concerns promptly and professionally.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Contributed to the growth of the business by securing long-term contracts with satisfied customers.
  • Established trust with clients through consistent communication regarding progress updates and any issues encountered during the project.
  • Developed customized cleaning plans tailored specifically to each client''s unique needs.
  • Upheld a professional appearance at all times while representing the company on job sites.
  • Proactively identified potential issues in properties that required special attention or additional services.
  • Removed trash, debris and other waste materials from premises.
  • Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
  • Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
  • Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
  • Handled equipment, chemicals, and materials properly and with caution.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Developed and implemented comprehensive cleaning plan for entire building.
  • Confirmed all cleaning tools and equipment were stored properly after use.
  • Provided assistance to other staff members with cleaning of difficult areas.
  • Replaced light bulbs and other electrical fixtures as needed.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Emptied trashcans and transported waste to collection areas.
  • Operated industrial washing machines and dishwashers to clean linens and dishware.
  • Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
  • Vacuumed and shampooed carpets, upholstery and other fabrics.
  • Maintained optimal supply levels to meet daily and special cleaning needs.
  • Followed safety standards and established SOPs when handling, mixing and storing hazardous chemicals.
  • Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
  • Used vacuum and shampooers to clean carpeted areas in offices, lobbies and corridors.
  • Emptied waste paper and other trash from premises and moved to appropriate receptacles.
  • Used organic-based chemicals to disinfect floors, counters and furniture.

Customer Service Manager

Mazzios
08.2019 - 06.2023
  • Enhanced customer satisfaction by streamlining support processes and implementing new strategies.
  • Increased team productivity by providing ongoing training and support to customer service representatives.
  • Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
  • Reduced customer complaints, proactively addressing issues and implementing effective solutions.
  • Boosted customer retention rates through exceptional problem-solving skills and relationship-building efforts.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.
  • Optimized workflow processes to maximize efficiency while maintaining an unwavering commitment to client satisfaction.
  • Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
  • Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
  • Maintained detailed records of interactions with clients, allowing for easy retrieval when needed during follow-up communications or escalations.
  • Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
  • Developed new scripts and guidelines for team members, resulting in more consistent messaging and better overall communication with customers.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Took ownership of customer issues and followed problems through to resolution.
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Followed through with client requests to resolve problems.
  • Kept accurate records to document customer service actions and discussions.
  • Assisted with pricing questions, inventory availability and changes to existing order and shipping information.

Restaurant Manager

Mazzios
08.2019 - 06.2023
  • Improved overall customer satisfaction by implementing new service standards and staff training programs.
  • Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
  • Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
  • Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
  • Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
  • Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
  • Collaborated with the executive chef on menu development, ensuring diverse options that catered to various dietary needs.
  • Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
  • Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
  • Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
  • Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
  • Established strong relationships with local suppliers to secure competitive pricing on quality ingredients without sacrificing taste or presentation.
  • Streamlined front-of-house operations by introducing digital reservation systems and mobile payment options for enhanced convenience.
  • Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
  • Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
  • Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Led and directed team members on effective methods, operations, and procedures.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
  • Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
  • Developed, implemented, and managed business plans to promote profitable food and beverage sales.
  • Assisted in development and implementation of new menus to offer variety and options to customers.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Verified prepared food met standards for quality and quantity before serving to customers.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Maintained effective supply levels by monitoring and reordering food stock and dry goods.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.

Production Line Worker

Zero Industries
04.2022 - 08.2022
  • Improved production line efficiency by streamlining processes and implementing lean manufacturing techniques.
  • Reduced downtime for machine maintenance by performing regular equipment inspections and addressing issues proactively.
  • Enhanced product quality with thorough visual inspections and adherence to company standards.
  • Collaborated with team members to achieve daily production goals, contributing to overall positive workplace morale.
  • Optimized workflow by adapting quickly to changes in production schedules or job assignments as needed.
  • Achieved a high level of accuracy in assembling components, ensuring product consistency and customer satisfaction.
  • Maintained a clean and organized workspace, adhering to 5S principles for optimal efficiency and safety.
  • Increased productivity through effective time management skills, prioritizing tasks based on urgency and importance.

Restaurant Cook

Mazzios
03.2019 - 08.2019
  • Enhanced customer satisfaction by preparing high-quality meals according to menu specifications and dietary requirements.
  • Reduced food waste by properly storing ingredients and maintaining an organized kitchen workspace.
  • Collaborated with other kitchen staff for efficient meal preparation and seamless service during peak hours.
  • Maintained a clean and sanitary cooking environment, adhering to health department regulations for safe food handling practices.
  • Improved recipe consistency by accurately measuring ingredients and following standardized cooking procedures.
  • Streamlined kitchen operations by effectively organizing workstations, utensils, and equipment for easy access during meal preparation.
  • Assisted in menu development with innovative dish ideas that catered to diverse tastes and preferences of patrons.
  • Expedited orders during busy shifts, ensuring timely delivery of hot, fresh meals to customers'' tables.
  • Demonstrated versatility in culinary techniques, adapting to various cooking styles while maintaining consistent quality in finished dishes.
  • Increased ticket times by efficiently multitasking between multiple order preparations without sacrificing attention to detail or presentation standards.
  • Contributed to positive teamwork dynamics through effective communication with servers, dishwashers, and management personnel.
  • Showcased creativity in plate presentations that elevated the dining experience for guests and garnered compliments from patrons.

Flooring Installer

Self-employeed
05.2018 - 03.2019
  • Improved flooring installation quality by using precision tools and techniques.
  • Enhanced customer satisfaction by providing professional and timely flooring installation services.
  • Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
  • Collaborated with team members to efficiently complete large-scale commercial flooring installations.
  • Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
  • Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
  • Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.

Flooring Installer

Self-employeed
01.2017 - 03.2018
  • Improved flooring installation quality by using precision tools and techniques.
  • Enhanced customer satisfaction by providing professional and timely flooring installation services.
  • Completed complex flooring projects within the given deadlines, ensuring client satisfaction and repeat business.
  • Collaborated with team members to efficiently complete large-scale commercial flooring installations.
  • Installed various types of flooring materials, including hardwood, laminate, tile, and carpet for diverse clientele.
  • Reduced material wastage by accurately measuring and cutting flooring materials according to project specifications.
  • Maintained clean job sites by disposing of debris responsibly and organizing tools for efficient workflow.
  • Performed thorough inspections of subfloors before installing new materials, identifying potential issues and addressing them proactively.

Education

Some College (No Degree) - Psychology

Ultimate Medical Academy - Clearwater
Clearwater, FL

GED -

Locust Grove High School
Locust Grove, OK
05.2015

Skills

    • Strong Work Ethic
    • Professional Appearance
    • Equipment operation know-how
    • Window washing techniques
    • Complex Problem-Solving
    • Cleaning and sanitizing
    • Customer Engagement
    • Menu development
    • Operations Management
    • Staff Management
      • Adaptable
      • Pre-shift walk-through
      • Conflict resolution techniques
      • Ingredients measuring
      • Cooking methods
      • Contamination prevention
      • Sanitation Guidelines
      • Reliable Customer Service
      • Professional Customer Service

Timeline

Cleaning Contractor

Self Employed Services
07.2022 - Current

Production Line Worker

Zero Industries
04.2022 - 08.2022

Customer Service Manager

Mazzios
08.2019 - 06.2023

Restaurant Manager

Mazzios
08.2019 - 06.2023

Restaurant Cook

Mazzios
03.2019 - 08.2019

Flooring Installer

Self-employeed
05.2018 - 03.2019

Flooring Installer

Self-employeed
01.2017 - 03.2018

Some College (No Degree) - Psychology

Ultimate Medical Academy - Clearwater

GED -

Locust Grove High School

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Jessica Copeland