Tamika Biddle
Fort Worth,Tx
Summary
Experienced in a patient-focused healthcare environment, with strong interpersonal and communication skills essential for effective care coordination. Seeking to transition into a new field to apply these skills and drive positive outcomes. Proven ability to manage patient inquiries and coordinate care efficiently. Committed to leveraging expertise in a different professional setting.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Advocate
VXI Global Solutions LLC
10.2023 - Current
- Developed strong relationships with local pharmacies to expedite prescription refills and prevent gaps in medication therapy.
- Demonstrated empathy toward diverse patient populations, building trust through compassionate interactions.
- Enhanced patient satisfaction by addressing concerns and providing clear communication on treatment plans.
- Resolved problems with communication and billing to foster seamless services.
- Verified insurance eligibility and coverage for patients.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Provided support during open enrollment periods by answering questions about plan changes, adjustments, or renewals from both existing and prospective clients alike.
- Responded to patient concerns and questions with compassionate and knowledgeable service.
- Provided emotional support to patients and families during challenging medical situations, fostering trust and rapport.
- Verified patient insurance eligibility and entered patient information into system.
- Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Resolved customer complaints using established follow-up procedures.
Assistant General Manager / Bar Manager
Bob Shan Entertainment / Elegance Inc.
04.2011 - 04.2022
- Manages and oversees overall clubs operations
- Handles the overall direction of the club and is expected to maximize all revenue possibilities
- Creates strategic long-term plans to maintain a leadership position in the market
- Makes crucial decisions and upholds all club standards on a daily basis
- Recruits, Hires and manages all club staff
- Creates and enforces business objectives and all goals set forth by the Club Owners
- Manages, projects and renovations management of emergencies and other major issues involving customers, vendors, team members and public relations
- Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll
- Schedule and confirm appointments for clients, customers, or supervisors
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Managed financial aspects of the business, including budgeting, forecasting, and cost control for optimal profitability.
- Handled cash accurately and prepared deposits.
Customer Service Rep/ Dispatcher
Dialog Direct
02.2010 - 03.2011
- Recieved inbound service calls
- Dispatch technicians to assist with residencial units
- Scheduled appointment times and dates for services
- Updated database with notes
Bartender
Taco Heads
04.2022 - 08.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Increased repeat customer numbers, creating welcoming atmosphere and remembering regulars' favorite drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Mixed unique and interesting cocktails for customers, including bar specials.
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Education
Some College - Business Administration And Management
Tarrant County College
Fort Worth, TXCertificate - Food And Nutrition
El Centro College
Dallas, TX05.2022
Skills
- Proficiency in Windows XP
- Outlook
- MS Office (Excel, Visio, Power point and Word)
- POS
- Scheduling
- Quickbooks
- Multitasking and organization
- Production planning
- Dispatching
- Quality Control
- Patient care
- Relationship building
Certification
- TABC Certified
- Food Handler Certification
Assessments
- Attention to detail — Proficient
- Identifying differences in materials, following instructions, and detecting details among distracting information
- Full results: Proficient
- Scheduling — Highly Proficient
- Cross-referencing agendas and itineraries to avoid scheduling conflicts
- Full results: Highly Proficient
- Call center customer service — Proficient
- Demonstrating customer service skills in a call center setting
- Bartending — Proficient
- Understanding, pouring, and mixing drink orders
- Data entry: Accuracy — Highly Proficient
- Entering data quickly and accurately
- Memorization — Proficient
- Committing product or merchandise information to memory and recalling it at a later time
- Sales skills — Proficient
- Influencing and negotiating with customers
- Bookkeeping — Familiar
- Calculating and determining the accuracy of financial data
- Full results: Familiar
- Food service: Customer situations — Proficient
- Identifying and addressing customer needs in a food service setting
- Customer service — Proficient
- Identifying and resolving common customer issues
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Patient Care Advocate
VXI Global Solutions LLC
10.2023 - Current
Bartender
Taco Heads
04.2022 - 08.2023
Assistant General Manager / Bar Manager
Bob Shan Entertainment / Elegance Inc.
04.2011 - 04.2022
Customer Service Rep/ Dispatcher
Dialog Direct
02.2010 - 03.2011
- TABC Certified
- Food Handler Certification
Some College - Business Administration And Management
Tarrant County College
Certificate - Food And Nutrition
El Centro College
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