MERCY TEMBO
Fort Myers,FL
Summary
Enthusiastic, well rounded professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Motivated to learn,lead and excel in every aspect. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
14
14
years of professional experience
Work History
Senior Deal Hub Analyst
Gartner Inc
05.2021 - Current
- Serve as subject matter expert on all things Deal Desk related: deal structuring, deal reviews, pricing and T&Cs redlines.
- Serve as an approver for MSAs, SOWs, Insertion Order Addendums, Proposals and Amendments
- Coordinated training for new hires on company policies, procedures, software applications, and best practices for efficient deal processing.
- Demonstrated adaptability by learning new software applications (Siebel, SFDC, Sugar) quickly as required for evolving business needs.
- Oversaw contracts for over 50% of all State and local government contracts using both manual and automated strategies.
- Evaluate deal economics, commercial and legal terms and conditions, operational requirements, and non-standard structuring requests.
- Coach Sales on all aspects of deal negotiation, including but not limited to deal strategy, sharing best practices, and handling client objections
- Maintain a clearly documented audit trail of all requests and approvals in CRM system
- Provided support,mentorship and guidance to 8 junior associates.
- Contributed to updating and revising the Deal Hub Playbook to ensure global consistence.
Accounting Associate
Midland Trust
02.2019 - 04.2021
- Used accounting software to prepare weekly and monthly financial reports with 100% accuracy
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Assisted management with finalization of annual expense plans.
- Completed weekly check runs and maintained accounting ledgers by verifying and posting account transactions into accounting system.
- Processed incoming and outgoing ACHs and Wires
- Processed Transfers and Rollovers with a high level of accuracy
Branch Relationship Banker
Wells Fargo
02.2017 - 01.2019
- Opened and closed various products which include CDs, Lines of Credit, Consumer checking/savings and investment brokerage accounts
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Grew book of business through proactive outreach.
- Made introductions to partners to help meet customer's broader financial needs.
- Boosted financial service sales by using cross-selling techniques.
- Identified potential investment opportunities for clients by reviewing stock and bond reports.
- Documented customer interactions using CRM systems.
- Ensured all submitted cases are 100% resolved at the end of each day by contacting different vendors, internal departments and customers
Casino Operations Manager
Carnival Cruise Lines
03.2010 - 12.2016
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Interviewed, hired and trained new gambling floor workers.
- Monitored gaming operations continuously to check on dealers and players.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Oversaw area games to maintain security and compliance.
- Trained employees in procedures, compliance standards and strategies for accomplishing objectives.
- Supervised distribution of complimentary meals, rooms, and other discounted bonuses.
- Performed Monthly audits
- Managed, Coached and Trained over 30 dealers
Education
Associate of Arts - Accounting And Business Management
University of Zimbabwe
Harare 06.2009
Skills
- UAR and SAR reporting
- Accounting and Bookkeeping
- Invoice Processing
- Account Reconciliation
- Deal Structuring
- CPQ expert
- Document review
- Lexis Nexis
- Google Suite
- Pricing
- Coaching
- MS Excel
- Redlines review expert
Timeline
Senior Deal Hub Analyst
Gartner Inc
05.2021 - Current
Accounting Associate
Midland Trust
02.2019 - 04.2021
Branch Relationship Banker
Wells Fargo
02.2017 - 01.2019
Casino Operations Manager
Carnival Cruise Lines
03.2010 - 12.2016
Associate of Arts - Accounting And Business Management
University of Zimbabwe
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