Summary
Overview
Work History
Education
Skills
Interests
Timeline
Intern

Telethia Brower

Broadway,NC

Summary

A dedicated and experienced Information Technology professional with six years of experience working with multiple information systems and providing excellence in customer service. Ensures complicated technology projects are completed on time. Able to quickly understand users’ priorities and time constraints and adapt systems to meet their unique needs. Proven ability to solve complex problems involving various information systems, work independently on large-scale projects, and thrive under pressure in fast-paced environments while directing multiple projects from concept to implementation. CompTIA Security +ce (August 2013) Microsoft Active Directory Microsoft SharePoint (2008, R2,2010) Cyber Security End User Analysis Compliance Critical Thinking Creative Problem Solving Motivated Technical Experience Active Directory, Java Programming, Python, HTML, Javascript Meticulous System Administrator with experience with system and server administration. Proven skill in quickly and effectively remedying issues to bring servers back to functionality after crashes. Strong communication and interpersonal skills to explain technical concepts to non-technical audiences. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level System Administration position. Ready to help team achieve company goals.

Overview

6
6
years of professional experience
7
7
years of post-secondary education
3
3
Languages

Work History

Web Development Intern

Quintusential Consulting,LLC
Broadway, North Carolina
02.2022 - 05.2022
  • Troubleshot and debugged code ensuring compatibility with devices, browsers and operating systems.
  • Developed user interfaces with modern JavaScript frameworks, HTML5 and CSS3.
  • Documented project changes in team manuals for future reference and use.
  • Prioritized and problem-solved several tasks concurrently with minimum supervision.
  • Investigated resulting impacts on application concurrency to improve procedures.
  • Followed best practices for software development and web security.
  • Shadowed developers to learn key details about job duties and tasks.
  • Assisted with troubleshooting tasks to uncover issues within software.
  • Adapted quickly to constantly changing, deadline-driven environment.
  • Studied user requirements to gain strong understanding of project initiatives and deadlines.
  • Worked closely with developers on creating new code.

Sustainment Automation Management Support Office Supervisor

United States Army
10.2013 - 11.2018
  • Create, update, and monitor system compliance for over 700 users with policies governing security, Internet and email usage, and access controls
  • Generate technical reports and formal briefings to executive leaders on developing technologies, providing data needed to forecast departmental IT needs
  • Install, configure and maintain network equipment with designated LAN
  • Managed tactical network equipment for 1.5 million dollars worth of highly sensitive equipment for six years, resulting in 0 loss
  • Performed maintenance of personal computers and peripheral equipment, identifying problems and providing appropriate solutions
  • Led team of 3 Communication specialists and network technicians providing technical support to 6 organizations
  • Collaborated with various department leads to design, plan, and implement priority databases to manage inventory control of 2,500 computer components across multiple platforms
  • Organized and supervised implementing a program that combined customized software, computer networks, and new processes adopted by 200 computer systems
  • Conducted monthly training inspections with multiple organizations, leading to a 98% mastery rate for students learning new computers and operating systems
  • Planned and coordinated the replacement of 120 software programs with upgraded versions annually, increasing efficiency by over 75%
  • Created procedures to ensure continuity of upgrades.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Prepared agendas and took notes at meetings to archive proceedings.
  • Implemented project management techniques to overcome obstacles and increase team productivity.

Network Admin/ RTO/ Help Desk/ Active Directory Manager

United States Army
, South Korea
10.2012 - 10.2013
  • Created and managed user accounts
  • Briefed courses of action for senior executives to promote critical decision-making
  • Escalated service questions to appropriate client representatives
  • Responsible for Information Assurance oversite of more than 3,000 personnel
  • Consistently improved customer satisfaction through expert resolution of conflicts, issues, and concerns
  • Responsible for providing regular briefing and reports to upper management regarding mission status and equipment management
  • Executed antivirus software removal and installs to approximately 200 computers, producing network 100% compliant to standards within 48 hours
  • Managed and maintained enterprise accounts for Microsoft 365, including assisting with remote mail client service
  • Communicated and assigned trouble tickets through BMC REMEDY Change Management System
  • Troubleshot and resolved service issues
  • Administered secure video teleconferencing communications requirements for 350+ personnel.
  • Offered technical support and troubleshot issues to enhance office productivity.
  • Performed day-to-day LAN and WAN administration, maintenance and support.
  • Configured networks for smooth, reliable operation to meet business processes and objectives.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Monitored system performance and responded to alerts.

Education

Bachelors - Cyber Security

Campbell University
Buies Creek, NC
01.2020 - 05.2022

Sustainment Automation Management Support Office Course, Fort - undefined

Some College (No Degree) - Information Technology

SUNY Empire State College
Saratoga Springs, NY
06.2015 - Dec 2019

Certification CompTIA Security +ce -

Defense Message System Administrator Course - undefined

Tactical Message System Administrator Course - undefined

U.S. Army Information Technology Specialist Course - undefined

High School Diploma -

Benjamin N. Cardozo High School
Bayside, NY
09.2022 - 01.2005

Skills

    Technical Support

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Interests

Cybersecurity

Cloud Administration

Cloud Security

Timeline

High School Diploma -

Benjamin N. Cardozo High School
09.2022 - 01.2005

Web Development Intern

Quintusential Consulting,LLC
02.2022 - 05.2022

Bachelors - Cyber Security

Campbell University
01.2020 - 05.2022

Some College (No Degree) - Information Technology

SUNY Empire State College
06.2015 - Dec 2019

Sustainment Automation Management Support Office Supervisor

United States Army
10.2013 - 11.2018

Network Admin/ RTO/ Help Desk/ Active Directory Manager

United States Army
10.2012 - 10.2013

Sustainment Automation Management Support Office Course, Fort - undefined

Certification CompTIA Security +ce -

Defense Message System Administrator Course - undefined

Tactical Message System Administrator Course - undefined

U.S. Army Information Technology Specialist Course - undefined

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Telethia Brower