Jolina Robles
Lemont,IL
Summary
Proven to enhance customer satisfaction and streamline operations, I bring a robust skill set from my tenure at The UPS Store, including expert database entry and exceptional relationship building. Achieved a significant reduction in data entry errors and improved inter-departmental communication, demonstrating a commitment to efficiency and quality service. Experienced clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Clerk
The UPS Store
06.2022 - 04.2023
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Interacted with customers by phone, email, or in-person to provide information.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Trained new clerks on company procedures and software tools effectively contributing to their integration into the team.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Produced high-quality communications for internal and external use.
- Facilitated communication between departments through prompt forwarding of messages and coordination of inter-departmental meetings.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Service Assistant
Coopers Hawk Winery & Restaurant
01.2022 - Current
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for clients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Adapted quickly to changing circumstances within the workplace, demonstrating flexibility and resilience in response to challenges faced during daily operations.
- Developed strong relationships with customers through exceptional communication skills, leading to increased loyalty and repeat business.
- Assisted wait staff with timely food delivery and guest requests.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
- Greeted customers and provided menus upon arrival to dining room.
- Arranged tables and chairs for special occasions and events.
- Assisted customers with carry-out service.
- Assisted with bussing tables and cleaning up spills.
- Monitored food and beverage supplies, assisting with restocking when needed.
- Monitored dining room and bar areas for signs of overcrowding.
- Addressed customer complaints and inquiries to verify satisfaction.
- Identified opportunities for improvement within the department, proactively proposing solutions to management for consideration.
Server
Franciscan Village Assisted Living
12.2019 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Inspected dishes and utensils for cleanliness.
Education
Bachelor of Arts - Law (Pre-Law)
Lewis University
Romeoville, IL05.2025
Associate of Arts - Law
College of Dupage
Glen Ellyn05.2024
Skills
- Telephone Etiquette
- Customer Satisfaction
- Cash Handling
- Cash Management
- Database entry
- Administrative tasks
- Relationship Building
- Document Management
- Research
- Mail handling
- Processing mail
- Proofreading
- Typing Speed
Crochet
I make blankets and often times plushies
Timeline
Clerk
The UPS Store
06.2022 - 04.2023
Service Assistant
Coopers Hawk Winery & Restaurant
01.2022 - Current
Server
Franciscan Village Assisted Living
12.2019 - 08.2021
Bachelor of Arts - Law (Pre-Law)
Lewis University
Associate of Arts - Law
College of Dupage