Jerry Hunt

• Identified and categorized equipment issues, responding to calls-for-service to maintain NOC effectiveness.
• Planned and oversaw scheduled infrastructure upgrades and integration to respond to organizational demand.
• Resolved issues related to operational components for LAN, WAN and voice systems.
• Monitored and maintained network and software components according to established guidelines and best practices.
• Managed carrier HUB/Customer Edge Equipment (Cisco ASR 9k, Ciena 3000/5000 series, Accedian MetroNid/Ethernid.

● Used Dell EMC to monitor network performance and ensure system availability and reliability

● Engaged/Updated and Resolved thirty or more tickets daily

● Managed network devices and services

○ Cisco 2960 Nexus/ASR/ISR Routers

○ Cisco 3000-3550 Nexus/Catalyst Switches

○ Fortigate Firewalls (30e-100e)

○ Juniper SRX300-380 and MX980

○ Fortimanager

○ Forticlient

○ Office 365

● Monitored Customer networks using intrusion detection software

○ Solar Winds

○ Fortimanager

○ SNORT

● Personally worked with three vendors and two project managers on projects ranging from new appliance integration into their existing networks or existing escalated issues ● Used Sales Force and Clarify ticketing systems