Ashly Sanchez Flores
Astoria,NY
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
PLS Cashier
Customer Service Represenative
04.2023 - Current
- Provide outstanding customer service
- Ensuring each transactions are completed in compliance with any regulations
- Maintaining a quite balanced cash drawer
- Complete accurate transaction including cash handling
- Promote service and product to current and potential customer
- Performing any duties instructed by management
- Use multiple application to access information and process transactions.
- Built loyal clientele through consistent appreciation and friendly, welcoming interactions.
- Identified and resolved discrepancies and errors in customer accounts.
Ancla Peruvian Restaurant
Manager, Supervisor
01.2020 - 04.2023
- Adjudicates claims based on the customer’s service agreement & establishes business rules
- Managed payroll, daily deposits, and cost controls.
- Set employee schedules, delegated work, and monitored food quality and service performance.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Verified prepared food met standards for quality and quantity before serving to customers
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintain a safe, organizes and clean environment
- Communicate with all incoming customers and provide courteous customer service either by phone or in-person
Don Dean
Cashier
08.2022 - 02.2023
- Welcomed customers and helped determine their needs
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy
- Performed cash, card and check transactions to complete customer purchases.
- Know how to run cash, credit or debit cards in the system
- Used POS system to enter orders, process payments and issue receipts.
- Having a good understanding to answer any questions or inquiries.
- Worked with floor team and managers to meet wide range of customer needs.
Hutong
Hosting
11.2019 - 04.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Walked throughout the restaurant during service to make sure everything was up to the guest standards and satisfaction
- Answered all incoming calls and provided great customer service, redirected phone calls.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
Bachelor of Business Administration (International Business) - Cum Laude -
Bernard M. Baruch College
New York, NY05.2022
Associate in Science in Business Administration -
LaGuardia Community College/CUNY
Long Island City, NY12.2019
Skills
- Strong analytical and problem-solving skills
- Ability to exceptional attention to detail and ability to multitask
- Strong math aptitude and abilities, self-motivated, trustworthy, discreet and ethical
- Bilingual: Spanish & English
- Effective communication and organizational skills
- Cash Audits & Reports, Inventory Management & POS systems
- Proficient with Microsoft Office, Excel, & PowerPoint
- Reliability and Punctuality
Timeline
PLS Cashier
Customer Service Represenative
04.2023 - Current
Don Dean
Cashier
08.2022 - 02.2023
Ancla Peruvian Restaurant
Manager, Supervisor
01.2020 - 04.2023
Hutong
Hosting
11.2019 - 04.2020
Bachelor of Business Administration (International Business) - Cum Laude -
Bernard M. Baruch College
Associate in Science in Business Administration -
LaGuardia Community College/CUNY