Michael Gurevich

• Take guests' coats at a Freeborn Law Firm event and hang them neatly and place them in a special slot in the coatroom.
• Offered professional, friendly, and engaging service to exceed guest
  expectations.

• Assigned patrons to tables suitable, took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
• Cultivated positive guest relations by managing information and
  orchestrating speedy seating.
• Documented reservations and communicated changes to guests.
• Answered customer questions about hours, seating and menu information.

• Coordinated dining service with other departments.
• Maintained effective supply levels by monitoring and reordering food stock and dry goods.
• Maintained clean, safe and hazard-free work environment.
• Followed OSHA, safety, health and sanitation guidelines.

• Provided exceptional customer service to all guests and escalated concerns where needed.
• Set up event facilities and equipment, cleaned areas and organized supplies.
• Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.

• Generated error-free transcripts with skilled capturing and proofreading.
• Produced transcripts for court personnel, legal professionals and general public. ie NYC DOE, NYC DOL
  

• Added merchandise to website and edited the content and organized it using excel.
• Made phone called to vendors and did research online.

• Used web analytics to determine the amount of traffic on company’s website.
• Internet research geared to finding information needed for advertising campaigns.
• Created spreadsheet to detail traffic to company website using Adjuggler, Comcast, Sonobi and Adtegrity.