Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Carrie Delaney

Carrie Delaney

Byron,MN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening, and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Knowledgeable and dedicated customer service professional with extensive experience in the gym health industry. Solid team player with an outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with an exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

5
5
years of professional experience

Work History

Client Support Specialist

Self-Employed Sub-contractor
02.2019 - Current
  • Achieved high levels of customer satisfaction, consistently meeting or exceeding performance metrics.
  • Delivered outstanding service to clients to not only maintain but to extend relationship for future business opportunities.
  • Proactively identified potential issues within client accounts, taking action to prevent escalations or disruptions in service delivery, including selling of memberships as well as cancellations.
  • Provided exceptional service to clients by understanding their unique needs and offering tailored solutions.
  • Maintained detailed documentation on client interactions, identifying trends and areas for improvement.
  • Interacted with team members across departments to research and resolve customer issues.

Education

Bachelor of Science - Business Management

Rochester Community And Technical College
Rochester, MN
05.2018

Skills

  • Interpersonal and written communication
  • Computer Skills
  • Inbound Call Management
  • Remote Office Availability
  • Policies and Procedures Adherence
  • Customer Relations
  • Customer Retention Strategies
  • Client Relationship Building
  • Empathy and patience
  • Support inquiry assistance
  • Problem Resolution

Accomplishments

*Volunteer with Operation Hometown Gratitude packing and shipping troop packages and shipping overseas.

*Work Study with Veterans Club as assistant to the veteran's liaison.

* Phi Theta Kappa Officer Project; Operation Guatemala Heating

* Highpoint Church volunteer. Children's Ministry- Admin Coordination, Kitchen and Cafe service, Welcome Team, and Information Center.

* Life Group Leader of Coffee and Jesus at Highpoint Church

* Life Group Leader with husband for Food and Fellowship.

* Owner and Manager of the Med-City Moonshots. A unique experience team for those 15 and older with disabilities. Affording athletes to play authentic baseball with their specialized needs.

Timeline

Client Support Specialist

Self-Employed Sub-contractor
02.2019 - Current

Bachelor of Science - Business Management

Rochester Community And Technical College

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Carrie Delaney