Summary
Overview
Work History
Skills
Timeline
Hi, I’m

Hailey Bammer

Saint Joseph,MISSOURI

Summary

Detail-oriented team player with strong organizational skills and extensive experience in customer care. Ability to handle multiple projects simultaneously with a high degree of accuracy. A Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients, running smooth shifts, and well known for being exceptionally-organized and dependable with unparalleled dedication to team success to maintain customer satisfaction and customer loyalty, Specialize in quality, speed, and process optimization, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

4
years of professional experience

Work History

Culvers Petroleum
Saint Joseph, MO

Cashier
01.2022 - Current

Job overview

  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Used cash registers and POS systems to request and record customer orders and compute bills.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Performed cash, card and check transactions to complete customer purchases.
  • Learned duties for various positions and provided backup at key times.
  • Stocked, tagged and displayed merchandise as required.
  • Built relationships with customers to encourage repeat business.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Assisted customers with returns, refunds and resolving transaction issues.

scooters coffee
Saint Joseph, MO

Barista
2021.Apr - 2022.Jan (9 education.months_Label)

Job overview

  • Maintained supply levels in counter and customer areas to meet typical demands.
  • Recommended products based on solid understanding of individual customer needs and preferences.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
  • Educated coworkers and customers about new products.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Controlled line and crowd with quick, efficient service.
  • Learned every menu preparation and numerous off-label drinks to meet all customer needs.
  • Listened carefully to customer requests and created personalized, delicious beverages, which improved sales by more than 5%.
  • Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
  • Used POS system to accurately enter orders and process payments.
  • Helped management keep adequate supply on hand by notifying of shortages.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Promoted additional items with beverages, increasing store sales.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.

DoorDash
Saint Joseph, MO

Delivery Driver
02.2020 - 04.2021

Job overview

  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed rush deliveries on tight timetables to satisfy customer needs.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Expedited deliveries to meet customer deadlines and requirements.
  • Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Worked my own scheduled hours and took on any open hours available, especially during holidays and peak pay periods.
  • Minimized company liability and risks to pedestrians by obeying traffic laws.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated creativity and resourcefulness through the development of innovative solutions.
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Delivered services to customer locations within specific timeframes.
  • Skilled at working independently and collaboratively in a team environment.
  • Adaptable and proficient in learning new concepts quickly and efficiently..
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Self-motivated, with a strong sense of personal responsibility.
  • Organized and detail-oriented with a powerful work ethic.

Taco Bell
Saint Joseph, MO

Service and Food Champion
12.2018 - 07.2020

Job overview

  • Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Restocked workstations with supplies and food display cases with fresh selections to decrease customer waiting during busy periods.
  • Performed shift change tasks each day to keep store neat and running smoothly.
  • Promptly resolved customer complaints, escalating major issues to supervisor.
  • Provided support to crew members, facilitating quick food preparation and delivery.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Observed customer purchases in line and differentiated between standard portions.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.

Skills

  • Exceptional Customer Service
  • Adaptive and Creative
  • Excellent at multitasking
  • performing opening and closing duties
  • Performance improvement
  • Cash Handling
  • Merchandise Restocking
  • Maintaining Store Appearance
  • Customer assistance
  • Time management skills
  • Customer Relations
  • Receipt and refund issuance
  • Product knowledge
  • Identification checks using Liquor law compliance
  • Stocking and replenishing
  • multiple forms of payment collection
  • Refunds and exchanges
  • Point of sale operation
  • Cash register systems
  • Product restocking
  • Written and verbal communication
  • Basic math skills
  • Retail merchandising
  • Flexible and Adaptable
  • Interpersonal Communication
  • Multitasking Abilities
  • Attention to Detail
  • Menu memorization
  • Money handling abilities
  • Product and service sales
  • Ordering procedures
  • Food preparation and safety
  • Professional demeanor
  • Adaptive and creative
  • Excellent memory
  • Good with Numbers and math
  • Accustomed to shift work
  • Skilled upseller
  • First Aid/CPR
  • Order picking and processing

Timeline

Cashier

Culvers Petroleum
01.2022 - Current

Barista

scooters coffee
2021.Apr - 2022.Jan (9 education.months_Label)

Delivery Driver

DoorDash
02.2020 - 04.2021

Service and Food Champion

Taco Bell
12.2018 - 07.2020

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Hailey Bammer