Cami Rogers

• Provide a full range of comprehensive administrative support to the Chief Information Officer, Chief Information Security Officer, and Deputy Chief Information Officer by exercising independent judgment and prioritization, including tracking and communication on behalf of the senior-most executives within Sound Transit's organization
• Oversee organizational programs, policies, and procedures, ensuring that processes and practices are interpreted and applied consistently and effectively by agency staff
• Encourage and endorse process improvement decisions and take a lead role on assigned projects
• Coordinate communications with other Agency departments and outside agencies on behalf of CIO and CISO and the Executive Department
• Serve as the first point of contact between the Executive Department and external entities, including receipt of, analysis, and triage of incoming inquiries and complaints from various sources
• Respond to time-sensitive requests for information and assistance regarding the Office of the CIO
• Ensure efficient execution of CIO and CISO short-term and long-term planning to maximize their time
• Coordinate meeting/event logistics, including staff support, in compliance with Sound Transit policies
• Handle sensitive personnel and business information on behalf of Executive Team with utmost discretion and care
• Led the full-cycle recruitment process and served as a subject matter expert for building sourcing strategy for the recruitment team; oversaw proper onboarding for new hires and completing necessary paperwork promptly and accurately
• Compile information and provide supporting documentation on agency matters or issues having a high impact on the Executive Office and Agency
• Contract's administration and management of documents requiring administrative review, revision, and signature
• Individual staff process training
• Demonstrated exceptional space planning skills by orchestrating space-planning details for staff offices of over 125 professionals within four separate building locations.

• Provided nearly invisible support to the Enterprise Information Services department, acting with little supervision, anticipating needs while managing the day-to-day workflow, and prioritizing various projects, which included scheduling, contact management, preparing materials for meetings, and participating in a wide range of support activities
• Collaborated with the budget officer in leading financial planning, including budget execution, analysis and reports, and related functions and teams for the Healthcare Intelligence department, and the Customer Experience Department
• Worked with vendors to customize a comprehensive 'customer experience' software resulting in the Department being able to cancel two software contracts totaling $4M
• Proven track record of accurately maintaining detailed records, generating reports, coordinating meetings, and multitasking; managed and streamlined administrative processes to reduce errors, improve accuracy and efficiency, and achieve organizational objectives
• Worked independently or with a team on special projects, which included presentations, mailings, or proofreading; resolved administrative problems by coordinating preparation of reports, analyzing data, and finding solutions
• Directed the planning and execution of executive events for Information Technology Staff meetings with 1000+ attendees across five enterprise regions, utilizing Lync, WebEx, and Cisco video software to connect all locations
• Evaluated and implemented improved processes and new technologies; coordinated software upgrades and enhancements with internal IS staff
• Created and implemented strategic plans that tied into the broader industry and firm-wide initiatives; negotiated favorable contract terms with Toad software licenses as part of the project
• Built an internal/external SharePoint site used across five enterprise regions including partner companies: leading to consolidation of information and improvement in communication across the company
• Partnered with senior management to create and execute HR direction; introduced and implemented a highly effective onboarding process for FTE and external partner contractors, dramatically impacting engagement, performance, and longevity
• Developed and maintained an inventory of critical path projects and their status
• Maintained schedules and processes to ensure projects progressed in a timely way and realigned shifting priorities when necessary
• Facilitated vertical and horizontal project coordination across the division and the University
• Engaged in root cause analysis when issues arose and worked to remedy problems or elevate when necessary
• Met independently with division Associate Vice Presidents to align actions and communications in support of agreed-upon goals
• Ensured alignment among disparate stakeholders to seek out to rectify misalignments.

• Proved leadership qualities, leading others to successful outcomes, having a long-term vision, experienced in gathering user and business requirements through researching, planning, development, and implementation
• Proved excellence by constant advancements and promotions throughout job tenure; awarded for consistent high performance, pro-activeness, and always exceeding expectations
• Led significant Human Resources initiatives, strategic guidance, and functions; handled the onboarding process for 600+ new hires
• Directed operational strategies and delivered substantial improvements, culminating in increased event ticket sales
• Managed a team of 26 event staff, assessing the direction of the event, developing short and long-term goals, plans, and strategies and ensuring best industry practices
• Identified, outlined and recommended processes to support organizational change and connected initiatives with learning, development
• Responsible for addressing customer needs and ensuring they have a good experience
• Being a kind, courteous, and professional face for the company
• By listening carefully to customer wants and concerns with empathy, problem-solving, and communication.

• Managed budgets and negotiated contracts with vendors, ensuring cost-effective event execution.
• Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
• Streamlined event planning processes by implementing efficient project management strategies.
• Implemented innovative event themes and designs to create memorable experiences for attendees.
• Managed administrative logistics of events planning, event booking, and event promotions.
• Coordinated large-scale conferences for industry professionals, resulting in increased networking opportunities.

• Contributed to the flawless execution of multiple high-profile initiatives, including the David Tapper Endowed Lectureship Dinner, Surgical Services Showcase, and the Department of Surgery Faculty Meeting with videoconferencing
• Facilitated enhanced execution of a Seattle Children's Hospital and UW Department of Medicine residency program, negotiating efficiencies between both organizations related to grand rounds, rotations, interviewing, CUMG, research budgets, and travel expenses
• Streamlined the Surgical team time-off process to ease the pain points for the scheduling office and the patience.

OFFICE MANAGER

· Absorbed multiple roles, including Office Manager, Human Resources, Development, and Technical Assistant; furnished excellent performance at all times regardless of the pressure and workload.

· Managed staffing efforts, marketing operations in conjunction with the General Manager and Executive Chef; delivered masterful management support and project coordination through continuous work flow, organization, and communication enhancements; prepared statistics data for P&L reports.

· Played a key role in the creation/implementation of the new staff on-boarding process, thus boosting productivity.

· Held full accountability for the inventory control operations; handled daily transaction reconciliation through RMS/SAP program utilization to support the main and satellite offices; verified and allocated transaction details to subsidiary accounts (Sales slips, AP, AR, and expense reports).

BANQUET CAPTIAN

·Managed and directed all facets of numerous corporate and social events including high profile 800 person galas, elegant weddings and business dinners, to intimate gatherings.

· Met contacts and verified BEO's, special needs, and event itineraries.

· Monitored food distribution, ensured meals were delivered to the correct recipients and that guidelines for special diets were followed.

· Managed food delivery for 800+ guests.

· Managed and led banquet and catering events with additional responsibilities of maintaining service & quality standards across all service groups

Sr. Executive Administrative Assistant Support Services: SVP Space Planning & Capital Projects • Provide a full range of comprehensive administrative support for Vice President of Store Planning, Construction and Capital Expense, Director Visual Presentations and Director Visual Communication

RealNetworks (6 months assignment) – 2002 Sr. Executive Administrative Assistant – Temp Support Services: SVP of Corporate Communication, VP of Corporate Marketing, of Consumer Services.

Freeman Decorate (12 month’s w/extension assignment) - 2003-2005 Project Coordinator– Temp Support Services: Microsoft Events Logistics Worked closely with the Director of Sales and 9 sales coordinators with project coordinators in preparation of trade shows, for Fortune 500 companies

· Coordinated 8-10 auctions a month throughout Washington State

· Recorder & Auction Project Coordinator, you are responsible for overseeing and facilitating the smooth execution of auction events. This includes maintaining accurate records of auction items, bids, and transactions, and ensuring all logistical aspects of the auction are coordinated efficiently.

· Key Responsibilities:

· Auction Preparation: Coordinate with clients, auctioneers, and other stakeholders to gather detailed information about auction items, ensuring all descriptions, valuations, and catalog entries are accurate and complete.

· Bid Recording: During live and online auctions, meticulously record all bids and sales, ensuring accuracy and compliance with auction rules and regulations.

· Event Coordination: Manage the logistical elements of auction events, including venue setup, audiovisual equipment, and attendee registration.

· Client Interaction: Act as the primary point of contact for clients and bidders, addressing inquiries, providing information, and resolving any issues that arise during the auction process.

· Data Management: Maintain and update databases with auction results, bidder information, and financial transactions, ensuring all records are accurate and up-to-date.

· Post-Auction Activities: Handle post-auction procedures such as invoicing, payment collection, and item distribution, ensuring a smooth and efficient follow-up process.

· Reporting: Generate detailed reports on auction outcomes, including financial summaries, bidder statistics, and item performance, for clients and internal review.

· Skills and Qualifications:

· Attention to Detail: Exceptional accuracy in recording bids and managing auction data.

· Organizational Skills: Ability to coordinate multiple aspects of auction events, ensuring all logistical details are handled efficiently.

· Communication Skills: Strong verbal and written communication skills to interact effectively with clients, bidders, and team members.

· Technical Proficiency: Familiarity with auction software and tools, as well as standard office applications such as MS Office Suite.

· Problem-Solving: Ability to address and resolve issues promptly, ensuring a seamless auction experience for all participants.

Guest Services Representative is responsible for ensuring a positive and seamless experience for guests by addressing their needs, providing information, and resolving any issues that arise during their visit. This role requires strong interpersonal skills, attention to detail, and the ability to handle multiple tasks efficiently in a fast-paced environment.

Key Responsibilities:

Customer Interaction: Greet guests warmly, answer inquiries, and provide information about services, facilities, and events.

Issue Resolution: Address and resolve guest complaints or concerns promptly and effectively, ensuring guest satisfaction.

Information Management: Maintain up-to-date knowledge of the venue, events, policies, and procedures to assist guests accurately.

Facility Management: Monitor and ensure the cleanliness and proper functioning of guest areas, coordinating with maintenance and housekeeping staff as needed.

Event Support: Help coordinate and execute events, including registration, seating arrangements, and special accommodations.

Safety and Security: Enforce venue policies and procedures to ensure the safety and security of guests and staff.

Communication: Maintain clear and effective communication with team members and other departments to ensure a cohesive guest experience.

Skills and Qualifications:

Customer Service Skills: Strong ability to interact positively with guests and provide high-quality service.

Problem-Solving: Ability to quickly identify and resolve issues to maintain guest satisfaction.

Communication Skills: Excellent verbal and written communication skills to interact with guests and staff effectively.

Attention to Detail: Keen attention to detail to ensure accuracy in information provided and services delivered.

Multitasking: Ability to handle multiple tasks efficiently in a fast-paced environment.

Professionalism: Maintain a professional demeanor and appearance at all times.

Technical Proficiency: Familiarity with computer systems and software used in guest services management.