Theresa Jones
Holbrook,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
25
25
years of professional experience
Work History
Human Resources Manager
BPA Quality International
09.2007 - 04.2024
- Maintained accurate HR records in compliance with applicable laws, ensuring efficient data retrieval when required.
- Conducted thorough internal investigations, addressing employee concerns with fairness and transparency.
- Maintained payroll and benefits for 300+ employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained human resources regulatory compliance with local, state and federal laws.
- Streamlined HR processes for increased efficiency, reducing paperwork and manual tasks through automation.
- Collaborated with executive leadership to align HR initiatives with overall business goals and objectives.
- Organized and led staff orientation programs and training to promote collaboration.
- Facilitated onboarding sessions and on-the-job training for new hires bolstering position knowledge and skillset.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Facilitated open communication channels between employees and management by conducting regular town hall meetings or roundtable discussions.
- Managed employee relations issues professionally, resolving conflicts efficiently while maintaining confidentiality at all times.
Quality Assurance Analyst
BPA Quality International
06.2007 - 09.2007
- Ensured customer satisfaction by verifying products and services were met via specifications and functioned as intended before release.
- Completed approximately 30- 50 evaluations per day to meet the Calls Per Hour metrics expectation.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Maintained a high degree of professionalism when dealing with sensitive information or challenging situations during the course of an evaluation.
- Facilitated knowledge sharing among colleagues by presenting key insights from completed evaluations at internal meetings.
- Conducted regular reviews of existing evaluation frameworks, identifying areas for improvement or adaptation based on changing circumstances or needs.
Back Office Assistant
Manhattan Fruit Exchange
05.2005 - 05.2007
- Collaborated closely with other administrative staff members to ensure seamless coordination of essential back-office functions.
- Maintained an organized inventory system of office supplies, ensuring adequate stock levels at all times.
- Reduced errors in data entry tasks by implementing a double-check system for accuracy.
- Routed business correspondence, documents, and messages to correct departments and staff members.
- Responded to inquiries from callers seeking information.
- Expedited invoice processing with efficient data entry techniques, reducing payment delays significantly.
- Screened visitors and issued badges to maintain safety and security.
- Processed customer orders and invoices to support timely fulfillment and delivery.
Assistant Store Manager of Operations
Kmart, Sears Holding
08.2002 - 10.2004
- Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
- Managed daily store operations to ensure optimal customer service and employee productivity.
- Recruited, hired and trained new employees, aimed at building high-functioning team focused on stock management, visual merchandising, and general store operations.
- Played a key role in achieving consistently high customer satisfaction ratings by addressing concerns promptly and providing solutions that exceeded expectations.
- Logged operational documents, store-to-store transfers and shipment receipts as set forth in company policy.
- Executed and managed successful store opening and closing procedures, ensuring all tasks were completed accurately and on time.
- Enhanced employee performance through regular coaching, training, and constructive feedback sessions.
- Established strong vendor relationships for timely delivery of products, reducing stockouts and improving customer satisfaction.
- Maintained visual merchandising standards throughout the store to create an appealing shopping environment for customers.
- Communicated issues and challenges to corporate leadership, providing possible solutions.
Regional Restaurant Training Manager
Kmart, Sears Holding
06.1999 - 01.2004
- Managed 15 store restaurant operations to ensure optimal customer service and employee productivity.
- Boosted sales revenue with regular menu updates, incorporating seasonal ingredients and current food trends in each location.
- Ensured compliance with all health and safety regulations, conducting regular inspections and providing ongoing staff education on best practices.
- Reduced turnover rates by creating a welcoming and supportive work environment for new hires through effective onboarding processes.
- Collaborated with management to identify areas for improvement, implementing strategies to enhance overall restaurant performance.
- Enhanced employee performance by developing and implementing comprehensive training programs for restaurant staff.
- Improved communication between front-of-house and back-of-house teams, leading to increased efficiency during peak service hours.
- Oversaw food preparation and monitored safety protocols.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Implemented effective inventory control systems to reduce food spoilage and waste.
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Purchased food and cultivated strong vendor relationships.
- Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
Education
No Degree - Business Administration
ST Paul's College
Lawrenceville, VAHigh School Diploma -
Sussex Central High School
Stony Creek, VA06.1986
Skills
- HR policies and procedures
- Employee Relations
- Microsoft Office proficiency
- Training and mentoring
- Records Management
- Benefits and compensation management
- Human Resources Operations
- Employee Onboarding and Orientation
- Recordkeeping
- Training development
- Recruitment
- Background Checks
- Exit Interviews
- Microsoft Office and DocuSign
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