Skills
Software
Work History
Education
Work Preference
Work Availability

Jocelyn Gipson

Atlanta,GA
Far and away the best prize that life offers is the chance to work hard at work worth doing.
Theodore Roosevelt

Skills

  • Customer service and support
  • CRM software
  • Saas
  • User management
  • Active listening
  • Empathy
  • Data entry and management
  • Problem solving
  • Client relations and engagement
  • Microsoft Office Suite proficiency
  • Software installation and troubleshooting
  • Mac OS expertise
  • Purchasing and procurement strategies

Software

Zendesk

Freshdesk

Salesforce

ServiceNow

Microsoft Office

Sharepoint

Atlassian

Adobe Creative Cloud

Workday

Slack

Teams

Confluence

Evernote

Jira

Google Workspace

Work History

IT Support Specialist

Sportradar
03.2023 - 02.2025
  • Served as Subject Matter Expert by maintaining in-depth knowledge of 9 individual Sportradar products and services as well as external software.
  • Managed 150+ inbound and outbound client communications via phone, email, and live chat weekly.
  • Utilized ticketing systems to track and process support actions efficiently.
  • Proactively identified client needs, providing tailored solutions through thorough research.
  • Created user accounts and assigned appropriate permissions for access control.
  • Streamlined repair processes to enhance consistency in support actions.
  • Prioritized client needs to maintain high customer satisfaction levels.

Assistant Project Manager

Bobby Dodd Institute
06.2022 - 03.2023
  • Supervised a team of 9 contractors daily
  • Identified plans and resources required to meet project goals and objectives.
  • Delegated assignments according to individual team member strengths to ensure accuracy and completion
  • Delivered exceptional customer satisfaction by proactively addressing FAA client concerns and meeting or exceeding expectations throughout the engagement process.
  • Monitored progress against established goals, adjusting schedules and resources as needed to keep projects on track.
  • Coordinated with cross-functional teams and departments to resolve project issues and mitigate risks and interruption of workflow.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Client Services Specialist

Hertz TNC Division
09.2021 - 06.2022
  • Provided assistance creating rental car reservations, processing rentals, up-selling, and providing clean and safe vehicles to our customers
  • Conducted thorough inspections of over 100 vehicles before and after rentals, minimizing damage claims and maintaining fleet quality for 2 offices weekly.
  • Enhanced company revenue by upselling additional services and insurance packages to clients.

Education

Business Administration -

University of IL, Chicago, IL

IT Immersion Courses

I.C. Stars, Chicago, IL
12-2019
  • Relevant Coursework: 1000 hours of project-based learning with Fortune 500 companies such as Salesforce, ServiceNow, Accenture, etc.
  • Completed professional development in SCRUB, Design Thinking, Salesforce, Adobe Creative Suit, Web Design, UI/UE Design, Team Building, and Online Research and Development.

Work Preference

Work Type

Full Time

Work Location

Remote

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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