Tyler Stanley
Nacogdoches,TX
Summary
Dynamic leader and skilled communicator with proven expertise in team management and customer relationship development honed at Stephen F. Austin State University. Excelled in emergency medical treatment as a Combat Medic, enhancing survival rates and mental health resilience. Achieved significant improvements in operational efficiency and employee performance, demonstrating exceptional multitasking and reliability.
Overview
9
9
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Operations Supervisor
Stephen F. Austin State University
05.2024 - Current
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Developed strong relationships with key customers to better understand their requirements and tailor services accordingly.
- Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
- Contributed to long-term strategic planning discussions within the leadership team to help shape future direction for the business unit.
- Reduced employee turnover by fostering a positive work environment and addressing employee concerns promptly.
- Spearheaded task force to address and resolve recurring operational bottlenecks, significantly improving process efficiency.
- Conducted performance evaluations, providing constructive feedback and identifying areas for improvement.
Operations Manager
Stephen F. Austin State University
11.2023 - 05.2024
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Service Assistant
Stephen F. Austin State University
09.2023 - 11.2023
- Resolved client inquiries and issues, maintaining a high level of professionalism and courtesy.
- Enhanced overall customer experience with prompt attention to detail and diligent follow-up on pending tasks.
- Improved customer satisfaction by providing timely and efficient service assistance.
- Maintained a clean and organized work area, contributing to an efficient and professional atmosphere within the department.
- Assisted team members in improving workflow efficiency by sharing best practices.
Fitness Assistant
Stephen F. Austin State University
Nacogdoches, Texas
05.2023 - 09.2023
- Provided nutritional guidance and support, empowering clients to make healthier food choices aligned with their goals.
- Broadcasted information about events, gym classes and community offerings.
- Promoted a positive gym atmosphere by fostering strong relationships with clients and team members alike.
- Educated clients on proper exercise techniques, minimizing injury risks while maximizing results.
Combat Medic (68W)
U.S. Army Active Duty
El Paso, Texas
02.2017 - 07.2019
- Perfected careful handling, lifting and moving of patients from point of incident to stretcher, ambulance or helicopter.
- Enhanced soldier resilience through continuous mental health assessments and tailored stress management strategies implementation.
- Enhanced patient survival rates by providing immediate medical intervention in high-stress combat situations.
- Worked as crisis team member and clearly communicated with other health care members to best care for patients with diverse military wounds.
- Participated in joint exercises alongside foreign military forces, adapting medical procedures to align with international protocols when necessary.
- Recognized and treated medical conditions with proven techniques, equipment, and knowledge of medical and military protocols.
- Strengthened communication between medical personnel by implementing standardized documentation practices and sharing pertinent patient information.
- Developed and enforced strict medical waste disposal protocols, minimizing environmental impact and health risks in operational areas.
- Reduced transmission of communicable diseases through rigorous sanitation and preventive medicine practices in field conditions.
- Served as a trusted advisor for unit leaders on healthcare-related matters, leveraging medical expertise to promote informed decision-making during critical situations.
- Assessed needs and conditions of assigned patients and gathered critical patient health information.
- Improved unit readiness and health by conducting regular health assessments and training sessions on battlefield first aid.
- Established rapport with local populations while participating in humanitarian missions, offering culturally sensitive medical assistance and fostering positive relations.
- Implemented stress management techniques, bolstering mental health and combat effectiveness among troops.
Grocery Stocker
Brookshire Brothers Express
Zavalla, Texas
02.2016 - 02.2017
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Checked aisles for spills to complete quick clean-up.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
- Answered customer questions and provided detailed product information.
- Consistently lifted materials weighing as much as 100 pounds.
Education
BBA - Human Resource Management
Stephen F. Austin State University
Nacogdoches, TX 08.2019 - Current
Skills
Performance monitoring
Safety oversight
Customer relationship development
Emergency medical treatment
Vital signs monitoring
Delegation
Team building
Multitasking
Reliability
Scheduling
Team Management
Recruitment
Certification
American Red Cross CPR/AED for Professional Rescuers with First Aid
Timeline
Operations Supervisor
Stephen F. Austin State University
05.2024 - Current
Operations Manager
Stephen F. Austin State University
11.2023 - 05.2024
Service Assistant
Stephen F. Austin State University
09.2023 - 11.2023
Fitness Assistant
Stephen F. Austin State University
05.2023 - 09.2023
American Red Cross CPR/AED for Professional Rescuers with First Aid
04-2023
BBA - Human Resource Management
Stephen F. Austin State University
08.2019 - Current
Combat Medic (68W)
U.S. Army Active Duty
02.2017 - 07.2019
Grocery Stocker
Brookshire Brothers Express
02.2016 - 02.2017
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