Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Harold Dilley

Windsor,NC

Summary

Results-driven in Management with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Motivated business professional bringing 41 years of managerial experience. Dedicated and personable with extensive experience in managing administrative and sales operations and personnel. Well-versed in training, educating, motivating and supporting staff members.

Overview

46
46
years of professional experience

Work History

Business Owner/Operator U.S. Cellular Agent

Reel Wireless, Inc.
Ahoskie, Williamston, Windsor And Belhaven, N.C.
05.1994 - 07.2022
  • Oversaw end-to-end business processes to maintain proficiency and profitability.
  • Served as primary point-of-contact with suppliers and contractors to achieve inventory expectations.
  • Monitored staff performance, providing final-say assessment over inquiries.
  • Served as principal stakeholder over organization's complete operations.
  • Led screening, hiring and staff scheduling to maintain compliance with group goals.
  • Lent business acumen to meet day-to-day strategic objectives.
  • Spearheaded business-related aims to meet tactical planning initiatives.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Trained and motivated employees to perform daily business functions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
  • Achieved sales goals and increased revenue and profits through productive strategy development and organizational leadership.
  • Optimized team hiring, training and performance.
  • Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
  • Capitalized on social media platforms to increase market awareness and recruit sales agents.
  • Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
  • Used print strategies such as newspaper ads, business catalogs and marketing brochures to bring in and capture new customer business product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Employed prompt decision-making and in-depth research to resolve issues.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Oversaw product awareness by taking pictures of new and available product offerings and posting to company's website and media accounts.
  • Provided outstanding coaching to employees to boost productivity.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Maintained motivated and well-paid sales team by calculating commission payments on time.

Grocery Manager, Grocery Manager Trainer

Food Lion
Mount Olive, NC
02.1979 - 06.1992
  • Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
  • Boosted grocery sales with top-notch merchandising abilities and expertise in implementing effective promotions.
  • Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Set, enforced and optimized internal policies to maintain responsiveness to demands.
  • Enhanced communication between patrons and team members to cultivate upbeat, team-oriented culture.
  • Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Trained new employees on proper protocols and customer service standards.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Appraised inventory levels and ordered new merchandise to keep quantities well-stocked.
  • Assisted in recruiting, hiring and training of team members.
  • Recruited, hired and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.

Business Owner ( Reel Pictures, Inc.

Self-Employeed
Windsor, NC
10.1992 - 02.1997
  • Resolved problems, improved operations and provided exceptional service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Participated in team-building activities to enhance working relationships.
  • Carried out day-to-day duties accurately and efficiently.
  • Identified issues, analyzed information and provided solutions to problems.
  • Improved operations through consistent hard work and dedication.
  • Successfully maintained clean, valid driver's license and access to reliable transportation.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Received and processed stock into inventory management system.

Education

High School Diploma -

Southern Wayne High School
Dudley, NC
06.1980

Skills

  • Budget Control
  • Staff Scheduling
  • Program Optimization
  • Decision Making
  • Administrative Management
  • Human Resources Oversight
  • Business Leadership
  • Policy Development and Enforcement
  • Goal Setting
  • Training Management
  • Sales Tracking
  • Customer Service Management
  • Assignment Delegation
  • Recruitment and Hiring
  • Performance Assessment
  • Verbal and Written Communication
  • Team Leadership
  • Employee Motivation
  • Focus and Follow-Through
  • Sales Promotion
  • Problem Anticipation and Resolution
  • Product Transportation
  • Sales Coaching
  • Customer Relations
  • Money Handling
  • Price Structuring
  • Multitasking and Prioritization
  • Advertising Campaign Development
  • Business Forecasting
  • Information Security
  • Market and Competitor Research
  • Needs Assessment
  • Desktops, Laptops and Mobile Devices

Accomplishments

Started out at FoodTown now Known as FoodLion in 1979, in High School. The day I Graduated, I turned Full Time, month later I was the Grocery Manager. I was still 17 years old at the time. Time I started there was only 61 stores when i left to open my own business there was over 1100 stores. When I left Food Lion I was working on multiple projects for Food Lion. I was The Assistant Manager in the Williamston, N.C. Store. I was the Grocery Manager trainer(Which trained all upcoming Store Managers in the Grocery end.) Also worked undercover for Loss Prevention For Food Lion under George Segar (Vice President of Loss Prevention) Bob Segar's Brother. I had a very large territory which was from Ahoskie N.C. to the beaches of N.C. and Myrtle Beach South Carolina. I covered Inventory Shortages, Employee Theft. I left from there to start my own business which was a video store in 1992.

I was in the video business for 5 years, transition into Cellular Sales. I open multiple Cellular Stores with U.S. Cellular. I currently have 4 stores in operation. I will be closing these on July 1, 2022. U.S. Cellular is not renewing my Agent Contract. and turning a very profitable store into a Corporate Store, giving another store to another agent and closing two all together.


Timeline

Business Owner/Operator U.S. Cellular Agent

Reel Wireless, Inc.
05.1994 - 07.2022

Business Owner ( Reel Pictures, Inc.

Self-Employeed
10.1992 - 02.1997

Grocery Manager, Grocery Manager Trainer

Food Lion
02.1979 - 06.1992

High School Diploma -

Southern Wayne High School
Harold Dilley