HELEN ELLIS CRUZ
Amityville
Summary
Personable and reliable with strong work ethic, quickly learns and adapts to new tasks. Understanding of workplace safety standards and basic operational procedures, with skills in time management and basic tool usage. Committed to contributing to team success and ensuring high standards of work quality.
Overview
7
7
years of professional experience
Work History
SPECIMEN ACCESSIONER
Acutis
04.2022 - Current
- Used computer system to enter laboratory test orders and patient demographics
- Reviewed test results for accuracy, reporting discrepancies to appropriate staff members
- Prepared excess samples for storage or retesting
- Cleaned, maintained and prepared supplies and work areas
- Placed orders for laboratory equipment and supplies
- Used data entry, database and word processing programs to track day-to-day activities
- Developed specialized computer software routines to customize and integrate analysis
- Prepared specimens for analysis by weighing, measuring or labeling samples for identification purpose
- Stored specimens in environmentally controlled facility to prevent spoilage or contamination.
- Maintained supplies in the specimen processing area.
- Processed specimens according to established protocols and regulations.
- Inspected containers for proper labeling and documentation prior to accessioning specimens.
- Complied with HIPAA regulations concerning privacy of patient information.
- Compiled field observations and converted into data to prepare for experiments and tests.
- Supervised supplies in inventory and notified supervisor of low stock levels.
- Employed scientific methods to promote quality of collected samples and stored specimens.
- Oversaw lab equipment stock and placed orders to expand inventory.
- Interpreted test results and determined need for retesting.
- Kept lab space and equipment clean to prevent contamination with hazardous substances.
- Fielded inquiries from clients and phlebotomists regarding specimen requirements and testing protocols.
- Met quality control standards by examining specimens for adequacy and appropriateness.
- Upheld high-quality service levels by promptly addressing any concerns raised during internal or external audits related to specimen handling processes.
- Reduced turnaround time for test results by efficiently prioritizing and processing urgent specimens.
CREW MEMBER
Wendy's
01.2018 - 03.2022
- Followed all safety and security procedures to reduce risks
- Packaged and labeled to-go and delivery orders for pickup
- Washed and sanitized plates and utensils for continued use
- Recommended menu items according to customer preferences and dietary restrictions
- Provided customer feedback to management
- Counted money in cash drawers and calculated customer tips after shift
- Communicated with customers regarding orders, comments, and complaints
- Accepted payment from customers and made change as necessary
- Delivered orders to kitchens and picked up and serve food when it is ready
- Balanced receipts and payments in cash registers
- Monitored and ordered supplies and food items and restocked as necessary to maintain inventory
- Prepared and deliver meals to individuals with special dietary needs
- Identified and properly disposed of spoiled and expired food items to promote food safety and prevent cross-contamination
- Addressed customer complaints by remaking dishes and administering refunds.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Collected payments and provided accurate change.
- Greeted customers and answered any questions they had about the store's products and services.
- Performed other duties as assigned by management.
- Stocked shelves with merchandise when needed.
- Helped customers find specific products, answered questions, and offered product advice.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer questions and provided store information.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Processed sales transactions to prevent long customer wait times.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Followed company security procedures for handling large sums of money.
- Counted and balanced cashier drawers.
- Answered phone calls to assist customers with questions and orders.
- Developed and maintained exceptional customer service standards.
- Provided quality customer service and represented company.
- Assisted customers and provided excellent customer service.
- Used exceptional customer service skills to satisfy needs.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Counted money in drawers at beginning and end of each shift.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
Education
HIGH SCHOOL DIPLOMA -
Dalers
06.2017
Skills
- Specimen Analysis
- Multitasking Abilities
- Teamwork Skills
- Customer Service
- Cash Register Operation
- Credit and Cash Transactions
- Money Handling
- Organizational Abilities
- HIPAA Compliance
- Patient confidentiality
- Clinical Laboratory Experience
- Workplace Cleanliness
- Time Management
- Problem-Solving
- Teamwork and Collaboration
- Fast Learner
- Fluent Bilingualism
Languages
Spanish
Native or Bilingual
Contact
Copiague, NY 11726
Education
Farmingdale, NY
Reference
- JENNY ALVAREZ, Central Ave Gourmet Deli & Bagels, Deli Clerk, Friend, (516) 787-9868, jennyalvarez544@gmail.com
- YOANA HERNANDEZ, Ocli, Surgical Assistant, Friend, (631) 805-1065, Yohernandez@ocli.net|
- MARLENE NUÑEZ, Kanstan, Assembler, Friend, (631) 522-5842, nunezmarlene0407@gmail.com
- Sharlina Rodriguez Caba, Capital One, Branch ambassador, (347) 293-3185, Sharlinarodriguez27@icloud.com
Timeline
SPECIMEN ACCESSIONER
Acutis
04.2022 - Current
CREW MEMBER
Wendy's
01.2018 - 03.2022
HIGH SCHOOL DIPLOMA -
Dalers
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