Summary
Overview
Work History
Education
Skills
Employee Address
Certification
Employee Email
Employee Phone No
Professional References
Employee Name
Additional Information
Timeline
BusinessAnalyst

Rebecca Vasquez

call center
Marmaduke,AR

Summary

Polite and professional Call Center successful in applying strong communication and problem resolution skills to each customer issue. Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Call Center Representative

Ess -Sub Teach
08.2023 - 10.2023
  • We made Outbound calls to Substitutes to see if they could work that day of the absents. Also if they A Teacher had a request could for A certain sub, We would call to see if they could work for that pacific date.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • We took inbound calls for substitutes or new applying subs,that had any problem. We would fix their problem. We were customer Service for them.
  • Actively managed Emails Between the teams, School, The Substitutes, Human Resource, and The On Sites.
  • Responsible for preparing and submitting the team with Notes on How my schools were and how we can do better by getting more subs. We had to have all 5 pages filled out what we liked and disliked about the schools we had.
  • Responded to customer calls and emails to answer questions about problems and services.

Patient Care Assistant

All Heart Senior Care
02.2020 - 08.2023
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention.
  • Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
  • Supported patient mobility needs with correct assistive devices and proper body mechanics to prevent injuries.
  • Cleaned their houses,
  • Ran errands for them 2 times a week
  • Gave showers
  • Wash laundry 2 times a week
  • Took them to Medical Appointments
  • Helped them Maintain Hygiene
  • Dust
  • Swept
  • Moped
  • Dishes and washed Counters
  • Maintained safe pathways
  • Help dress the client
  • Help them to the restroom
  • Helped by Cooking for them
  • Anything to make their life easier

Cab Driver

Greene County Cab
06.2016 - 06.2020
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.

Hotel Receptionist

Quality Inn
07.2018 - 11.2018
  • Collected room deposits, fees, and payments.
  • Completed late check-ins and directed guests to rooms and facilities.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Answered phone within [Number] minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

Education

High School Diploma -

Southland High School
Cardwell, MO

BBA - Hotel And Motel Management

Bucca Hotel Management School
Online
07.2018

No Degree - Nursing

Black River Techinal College
Paragould, AR
05.2004

Skills

  • Microsoft word
  • Call Center Operations
  • Brand Representation
  • Cash Handling
  • Inbound Phone Call Management
  • Account Management
  • Sales Expertise
  • Facility Tours
  • Quality Assurance Controls
  • I can type 50 words per a minute
  • Im professional
  • I am courteous and kind to others
  • I have the ability to get the job done in a timely fashion
  • Im very outgoing, So easy to get along with

Employee Address

724 WEST LILLIAN BLVD Marmaduke Arkansas 72443

Certification

  • Certified Patient Care Assistant
  • Certified Mandated Reporter
  • CPR License
  • AED License
  • Keys Test Certificate

Employee Email

rebeccavasquez434@yahoo.com

Employee Phone No

870-205-1622

Professional References

  • Charity Wylee- 870-476-6321
  • Rachel Strickland- 870-371-0864

Employee Name

Rebecca Vasquez AkA Becca

Additional Information

I'm A mom and as a mom I know how to Multi task. Im a fast learner. I have done many jobs not all are listed and Im willing to learn. I've been a cashier before, babysitter, Sales Associate at walmart, and many more. I just didn't list. Also I have 4 kids I adore. I enjoy walks on the beach, catching crabs. Driving, And My favorite holiday is Christmas.

Timeline

Call Center Representative

Ess -Sub Teach
08.2023 - 10.2023

Patient Care Assistant

All Heart Senior Care
02.2020 - 08.2023

Hotel Receptionist

Quality Inn
07.2018 - 11.2018

Cab Driver

Greene County Cab
06.2016 - 06.2020

High School Diploma -

Southland High School

BBA - Hotel And Motel Management

Bucca Hotel Management School

No Degree - Nursing

Black River Techinal College

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