Your Name
Summary
Automotive Sales Professional, driven to exceed sales goals by building long-term relationships with customers. Creates a positive shopping experience through high-quality customer care and continuously high CSI scores. Team-oriented associate who works well in a collaborative environment, yet thrives on personal sales achievements.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Product Specialist
Eaton Corporation
Deerfield Beach, FL
09.2005 - 04.2013
- Becoming well acquainted with a diversity of vehicles and products; as well as different ways in working with guests has been a continual learning experience. Establishing relationships with new customers as well as maintaining contact with existing ones through emails, Customer Retention Management (CRM) system, and phone calls. Daily advising customers regarding payment options, loans, and banking terms with an open mind. Showing customers how to use their acquired vehicle after the delivery and introducing them to the service department in order to keep the cycle of returning to the dealership intact. During my time here I was also in charge of scheduling for the sales floor staff and ensuring there was an appropriate balance of coverage at all times. Eager to work for a leading organization as a car saleswoman; utilizing my extensive knowledge and experience in working with clients, to accomplish my ambition of succeeding as an integral part of the company through increased car sales.
Automotive Saleswoman
Penn National Gaming
East Chicago, IN
07.2005 - 09.2005
- Worked there shortly until the ownership changed hands. Received some formal training in sales techniques and presenting numbers to customers.
Valet Attendant
Empress Casino
City, STATE
08.1999 - 05.2005
- Employing a welcoming demeanor with guests while parking and retrieving their vehicles in a timely manor. Maintaining my work area so that it is clean and public friendly. Dealing with guests directly for any reason and resolving grievances or assisting them in an appropriate manner.
Education
High School Diploma -
Morris Community High School
1998
Skills
- Superior customer service
- Friendly and approachable
- Detail-oriented
- Fluid communication skills
- Courteous demeanor
- Reliable and dependable
- Strong organizational skills
- Established track record of exceptional sales results
- Staff training and development
- Top sales performer
- Team management
Accomplishments
- Salesperson of the year for Brian Bemis Ford Hyundai Mazda dealership 2006, 2007, 2009, 2010, & 2011.
- Awarded Employee Excellence Level 3 from Ford Motor Company 2009, 2010, 2011 & 2012. Ranked nationally for training, certification and CVP score of 90.5% or higher.
Certification
Mazda Master Certified 2007 - 2012
Annual recertification on the vehicles Mazda has on the market and the new models released. Maintain a 85% or higher Customer Satisfaction Index with Mazda Manufacturer surveys.
Hyundai Platinum Level Certified 2006 - Present
Yearly training on every vehicle that is in the line up as well as staying in the 90% or higher CSI scoring system.
Ford Master Certified 2006 - Present
Staying focused with progressive performance targets that focus on training, sales and customer satisfaction scores.
SYNC Specialist Certified Level 2 2006 - Present
Remaining up to date on the newest technology for the Microsoft based system in the Ford vehicles for the dealership. Training fellow salespeople on how to use and operate the SYNC system to it's fullest potential; as well as being able to pass everything onto their customers.
Timeline
Product Specialist
Eaton Corporation
09.2005 - 04.2013
Automotive Saleswoman
Penn National Gaming
07.2005 - 09.2005
Valet Attendant
Empress Casino
08.1999 - 05.2005
High School Diploma -
Morris Community High School
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