Stephanie Torres
Azusa,CA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Customer Service Specialist
Home Depot
Covina, CA
03.2022 - Current
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Resolved concerns with products or services to help with retention and drive sales.
Security Manager
CSS
Irwindale, CA
08.2020 - 09.2021
- Investigated incidents and wrote reports.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised grounds, employee entrances and exits and security officers on duty.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies and plans.
Security Officer Supervisor
NSC
City of Los Angeles, CA
01.2019 - 06.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Patrolled and monitored premises in company vehicle, on bicycle and by foot.
- Checked and verified photo identification prior to granting facility access.
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
Event Staff Member
ABA
Santa Clarita, CA
03.2018 - 01.2019
- Provided exceptional customer service to all guests and escalated concerns where needed.
- Set up event facilities and equipment, cleaned areas and organized supplies.
- Performed post-event tasks such as breaking down areas, removing trash and cleaning facilities.
- Welcomed guests to events, checked invitations and oversaw proper seating.
Handyman Assistant
Over Here Now
Henderson, NV
08.2014 - 10.2017
- Performed basic electrical work and plumbing repairs such as installing new toilets, removing electrical wires, unclogging drains and maintaining gutters.
- Performed minor wall repair, installed drywall and applied wallpaper.
- Removed and repaired carpet and wood flooring.
- Prepared for new painting by removing previous materials with seam-cleaning, sandblasting, scraping and sanding.
Education
High School Diploma -
Alamogordo High School
Alamogordo, NM05.1997
Skills
- Upselling Products and Services
- POS Systems and Ordering Platforms
- Order and Refund Processing
- Upbeat and Positive Personality
- Multitasking and Prioritization
- Verbal and Written Communication
- Efficient and Detail-Oriented
- Customer Data Confidentiality
- Issue and Complaint Resolution
Timeline
Customer Service Specialist
Home Depot
03.2022 - Current
Security Manager
CSS
08.2020 - 09.2021
Security Officer Supervisor
NSC
01.2019 - 06.2021
Event Staff Member
ABA
03.2018 - 01.2019
Handyman Assistant
Over Here Now
08.2014 - 10.2017
High School Diploma -
Alamogordo High School
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