Erin Wollschleger
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the restaurant industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
10
10
years of professional experience
Work History
Small Business Owner
Erin Wollschleger Cleaning Services
01.2015 - Current
- Manage daily operations for a successful cleaning business, ensuring efficient processes and quality services.
- Establish a loyal customer base by providing personalized attention, addressing concerns promptly, and exceeding expectations.
- Develop strong relationships with clients through professionalism and consistent delivery of reliable cleaning services tailored to their specific needs.
Barista
Starbucks
06.2024 - Current
- Provides friendly and efficient customer service by creating personalized beverage orders, ensures customer satisfaction, and fosters a welcoming atmosphere
- Handles cash transactions, mobile payments, and customer inquiries with efficiency and professionalism to maintain smooth store operations
- Collaborates with team members to ensure timely preparation of drinks and food while maintaining a clean and organized workspace
Community Health Worker
University of Utah
11.2023 - 06.2024
- Administered health screenings to underserved community members onboard a mobile health clinic
- Educated clients about diabetes risk factors, symptoms, overall health and lifestyle management
- Provided referrals and follow-up support for clients with abnormal screening results, promoted access to care and adherence to treatment to addresses concerns and questions on health related topics and barriers to healthcare
Pastry Chef
SLC Eatery
03.2022 - 11.2023
- Created and perfected a wide range of pastry recipes, maintained consistent quality, taste and presentation
- Innovated and stayed current with industry trends, experimented with new flavors, ingredients and techniques to enhance the pastry offerings
- Managed ingredient inventory, ordered supplies and maintained a clean, organized and safe kitchen environment
Production Manager/Assistant Pastry Instructor
Flourish Bakery
04.2021 - 01.2022
- Trained, mentored and provided guidance to individuals who had been recently incarcerated or received inpatient treatment in developing culinary skills
- Fostered a supportive and inclusive work environment, emphasizing teamwork, communication, and accountability
- Managed and supervised the daily bakery operations, including ingredient preparation, baking and packaging to meet production targets
Lead Pastry Cook
Current Fish and Oyster
07.2019 - 02.2021
- Assumed complete responsibility for the production process within the pastry department, ensured the creation of exceptional pastry items and maintained consistent quality
Education
Associates Degree -
Salt Lake Community College
05.2021
Skills
- Friendly and outgoing
- Team Player
- Exceptional customer service
- Adaptive and creative
- Conflict Mediation
- Customer Service
- Reliable and Dependable
- Organizational Skills
- Problem-solving abilities
- Critical Thinking
- Multitasking
Timeline
Barista
Starbucks
06.2024 - Current
Community Health Worker
University of Utah
11.2023 - 06.2024
Pastry Chef
SLC Eatery
03.2022 - 11.2023
Production Manager/Assistant Pastry Instructor
Flourish Bakery
04.2021 - 01.2022
Lead Pastry Cook
Current Fish and Oyster
07.2019 - 02.2021
Small Business Owner
Erin Wollschleger Cleaning Services
01.2015 - Current
Associates Degree -
Salt Lake Community College
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