Jinni King
Clinic Nurse Manager
Rancho Cucamonga,CA
Summary
Dynamic and compassionate healthcare professional with over 19 years of experience in site administration, patient care, and nursing leadership. Proven ability to deliver exceptional care while fostering a supportive environment for patients and staff. Expertise in streamlining operations and enhancing patient outcomes through effective management and innovative solutions. Committed to advancing healthcare practices and promoting a culture of excellence within the organization.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Clinic Nurse Manager
Emanate Health
10.2024 - Current
- Led nursing staff in delivering high-quality patient care and achieving operational excellence.
- Developed and implemented enhanced workflows to improve patient flow and reduce wait times.
- Collaborated with multidisciplinary teams to optimize treatment plans and improve patient outcomes.
- Managed daily operations, ensuring compliance with regulatory requirements and hospital policies.
- Conducted performance evaluations, identifying areas for improvement and implementing training programs.
- Oversaw budget management, optimizing resource allocation to enhance clinic efficiency.
- Established a culture of continuous learning within the clinic by organizing workshops, seminars, and other educational opportunities for staff members.
- Enhanced clinic efficiency by streamlining processes for patient scheduling, documentation, and communication.
- Increased patient satisfaction scores by addressing concerns promptly and providing empathetic support during challenging situations.
- Ensured compliance with regulatory requirements by staying current on industry standards and updating clinic policies accordingly.
- Promoted a positive work environment by fostering teamwork, open communication, and mutual respect among staff members.
- Implemented infection control measures to maintain a safe and hygienic clinical setting for both patients and staff.
- Mentored new nursing staff to promote best practices in patient care delivery and adherence to clinic policies.
- Reduced patient wait times with effective triage and resource allocation strategies.
- Conducted ongoing assessments of clinical workflows to identify areas for improvement or optimization.
- Managed clinic budget and resources to ensure cost-effective operations without compromising patient care quality.
- Optimized staff performance through regular evaluations, feedback sessions, and tailored professional development opportunities.
- Oversaw staff recruitment efforts, selecting highly skilled nursing professionals who align with the clinic''s mission and values.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Investigated and resolved issues affecting clinic operations and patient care.
- Managed receiving 600-700 daily incoming phone calls, faxes and emails from customers
STAFF LVN
EDEN HOME HEALTH
06.2020 - 08.2024
- Duties include visiting patients in home, taking vitals, ensuring medication management, diabetic management, provide wound care, catheter care, providing education with dietary requirements/restrictions, reporting issues or concerns back to the PCP, providing emotional support to the patient and family among other duties as well.
- Administered medication and treatments as prescribed, ensuring compliance with safety protocols.
- Monitored patient vital signs and reported changes to healthcare team for timely interventions.
- Collaborated with interdisciplinary teams to improve patient outcomes through effective communication.
- Trained and mentored junior nursing staff, fostering a supportive learning environment.
- Proactively identified potential complications or risks inpatient conditions through continuous monitoring, enabling timely intervention from healthcare providers when needed.
- Assisted patients with daily living activities, promoting self-sufficiency and independence whenever possible.
Clinic/Site Administrator
OPTUM
10.2015 - 08.2024
- Manage all operational and financial functions of the site, with full accountability for centralized scheduling, compliance, recruiting and training, disciplinary (termination when warranted) and financial performance of 13 separate clinical departments. Oversee relationships with 48 providers and 240 support staff serving over 100K patients annually in the areas of Family, Internal, OB/GYN, Orthopedics, Pulmonology, General Surgery, Cardiology, Coumadin Clinic, Allergy, Urology, Endocrinology, Radiology and Laboratory. Develop and monitor adherence to a $25M annual operating budget. Develop and implement policies and procedures, and proactively assess site performance to identify areas for operational streamlining and other improvements. Key liaison between the site and the local community, including orchestrating outreach efforts and responses to escalation concerns. Continue to play an active role is all Code Assists/Code Blue’s as well as assisting patients throughout the clinics as needed.
- Developed and implemented an enhanced flow/intake system for providers and staff, and strategically established an NST clinic within the OBGYN department.
- Facilitated the complete overhaul of the sites Customer Care program, resulting in 100% of surveyed clients reporting immediate improvements.
- Utilized Lean Six Sigma principles to identify over $65K in savings related to medical and office supplies.
- Managed daily site operations, ensuring compliance with health and safety standards.
- Coordinated communication between departments to streamline workflow processes.
- Implemented new scheduling procedures, enhancing staff efficiency and resource allocation.
- Led training sessions for new staff, fostering a culture of continuous learning and development.
LVN Nurse Supervisor
Beaver Medical Group
08.2010 - 10.2015
- Led a large and diverse nursing staff in the OB/GYN, Ortho, Urology and Family practices, including LVNs, CMAs, and floats. Full accountability for scheduling, assignments, and workflow management for two sites. Proactively monitored individual performance and regularly assisted junior staff members to execute procedures, improve their patient communication, and ensure adherence to core protocols and procedures. Managed Kronos timekeeping for all staff. Mediate and resolve staff conflicts to maintain professionalism and efficiency. Assisted physicians with procedures, Foley catheters, and IV starts. Actively participated in all Code Assists/Code Blues
- Maintained an impeccable record for staff compliance with all OSHA and HIPAA regulations.
- Designated as a Super User for Electronic Medical Records systems
- Reduced staff overtime by 25% by implementing improved workflow processes.
- Cared for wounds, provided treatments, and assisted with procedures.
- Improved patient satisfaction by providing compassionate and attentive care.
- Strengthened infection control measures by strictly following hand hygiene protocols and utilizing personal protective equipment when necessary.
- Streamlined patient flow in a busy clinic setting, ensuring timely access to care for all patients.
- Safeguarded patient confidentiality by adhering to HIPAA regulations and maintaining secure medical records.
Staff LVN
MOUNTAINS COMMUNITY HOSPITAL
01.2006 - 01.2011
- Provided primary care to patients in a variety of scenarios, including COPD, CHF, oncology, hospice, CVA, surgery prep, post-surgical, hip/knee replacement rehab, post-partum, nursery, pediatric, geriatric and general debility patients. Partnered with doctors and staff members to determine care plans and execute procedures and treatments. Conducted initial patient assessments, and thoroughly monitored changing conditions and emerging medical concerns. Effectively triaged responsibilities as necessary to address urgent issues. Documented all patient care and observations and maintained health records with EMR. Floated to ER/ED when there was low census on Med/Surge floor.
- Repeatedly recognized by doctors, patients, and family members for attention to the emotional needs of patients undergoing challenging health crises.
- Recipient of multiple awards and recognitions, including Employee of the Year, Employee of the Month, Excellence Award, and the Mountain Community Hospital Scholarship.
- Trained new staff on best practices in patient care and compliance with health regulations.
- Increased patient satisfaction by serving as a liaison between patients, families, and medical staff to facilitate communication and address concerns.
- Enhanced teamwork within the unit by fostering an open dialogue with colleagues about challenges encountered during shifts while seeking collaborative solutions together.
Office LVN, General and Cosmetic Surgery
OFFICE OF DR. RENETTA HATCHER
01.2008 - 01.2010
- Performed patient assessments, executed wound care, and assisted with preparation for surgical procedures, including sterilization of instruments. Managed day-to-day office functions, including inventory oversight. Regularly communicated directly with patients regarding pre and post-op instructions and expectations. Regularly marketed the Office’s cosmetic procedure services within the community,
- Educated patients and families on health management and post-care instructions.
- Maintained accurate medical records and documentation for compliance purposes.
- Administered controlled narcotics, inserted IVs, and performed catheterizations.
- Used aseptic techniques to provide sterilized wound care and dressing applications.
- Provided excellent wound care management, resulting in faster healing times for patients with complex wounds.
Education
Bachelor of Science - Business
University of Phoenix
Phoenix, AZ05-2022
Skills
- Site Administration
- OSHA compliance expertise
- Patient Education & Support
- Optimizing performance metrics
- Electronic medical records management
- Staff recruitment and management
- Process optimization
- Office operations management
- Clinical leadership
- Healthcare regulations compliance
- Scheduling coordination
- Budget administration
Certification
- Licensed Vocational Nurse | State of California License No. 213295
- Green Belt Certification | Lean Six Sigma | EPIC Management, LP
- ACE/VSM Champion | Optum
- Basic Cardiac Life Support Certification | Beaver Medical Group
- Certified Lactation Educator | UC San Diego
Timeline
Clinic Nurse Manager
Emanate Health
10.2024 - Current
STAFF LVN
EDEN HOME HEALTH
06.2020 - 08.2024
Clinic/Site Administrator
OPTUM
10.2015 - 08.2024
LVN Nurse Supervisor
Beaver Medical Group
08.2010 - 10.2015
Office LVN, General and Cosmetic Surgery
OFFICE OF DR. RENETTA HATCHER
01.2008 - 01.2010
Staff LVN
MOUNTAINS COMMUNITY HOSPITAL
01.2006 - 01.2011
Bachelor of Science - Business
University of Phoenix
EDUCATION, CERTIFICATIONS & AWARDS
Employee of the Year Award (2013) Beaver Medical Group, Woman of the Year Award (2015) | National Association of Professional Women