Summary
Overview
Work History
Education
Skills
Certification
Timeline
SeniorSoftwareEngineer

TEQUILA TAYLOR

RECEPTIONIST/INTAKE COORDINATOR
Calumet Park,IL

Summary

  • Hardworking employee enthusiastic about learning different avenues of a profeesional field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Intake Coordinator

VINTAGE HEALTHCARE SERVICES
Olympia Fields , Illinois
06.2024 - Current
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Paid attention to detail while completing assignments.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Self-motivated, with a strong sense of personal responsibility.
  • Collaborated with healthcare professionals to ensure patients received appropriate services and resources.
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Communicated with referral sources, physicians, and associated staff to check documentation for proper signatures.
  • Ensured regulatory compliance by maintaining up-to-date records and documentation.
  • Enhanced office productivity by handling high volume of callers per day.
  • Maintained confidentiality and compliance with healthcare regulations, safeguarding patient information.
  • Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
  • Completed payroll for [68] employees.
  • Monitored front areas so that questions could be promptly addressed.
  • Provided excellent customer service to patients, family members, and healthcare providers during the intake process.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines and company policies.
  • Reduced errors in patient data entry with thorough verification processes and attention to detail.
  • Completed intake assessment forms and filed clients' charts.
  • Collected, verified, recorded and processed client demographics, insurance payments, and referral information.

Receptionist

NOGC CONSULTANTS
CHICAGO , IL
06.2023 - Current
  • Proven ability to learn quickly and adapt to new situations.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Corresponded with clients through email, telephone, or postal mail.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Organized, maintained and updated information in computer databases.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Collected Balance due payments, processed transactions and updated relevant records.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

RECEPTIONIST

FAMILY MEDICAL CENTER OF LAGRANGE
LAGRANGE , IL
12.2022 - 05.2023
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Maintained confidentiality of information regarding clients and company.
  • Answered central telephone system and directed calls accordingly.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Helped patients complete necessary medical forms and documentation.
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Transcribed phone messages and relayed to appropriate personnel.
  • Notified manager of incidents and potential incidents relating to patients and staff for swift action.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Obtained payments from patients and scanned identification and insurance cards.

Office Assistant

HEALTHY HEALTH HOME HEALTH
Matteson , IL
06.2023 - 12.2023
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Processed incoming and outgoing mail, sorting and distributing to correct staff and departments.
  • Reviewed and updated customer information in database for accuracy.
  • Responded to inquiries from callers seeking information.
  • Provided clerical support, addressing routine, and special requirements.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Developed and implemented office policies to enhance efficiency in operations.
  • Screened visitors and issued badges to maintain safety and security.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Completed daily logs for management review.
  • Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
  • Proofread and edited documents for accuracy and grammar.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.

Insurance Agent

AMERICAN IINCOME LIFE
Des Plaines , IL
01.2020 - 06.2020
  • Maintained high standards of customer service by building relationships with clients.
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Determined client needs and financial situations by listening and scheduling fact-finding appointments.
  • Approached potential clients by using direct marketing mailings and phone contacts.
  • Spent ample time with each customer, verbally reviewing and explaining documents for client comprehension.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Collected premiums on or before effective date of coverage.

Office Manager

MASTER MAINTANCE
Mount Prospect , IL
09.2013 - 11.2014
  • Maintained computer and physical filing systems.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed office operations while scheduling appointments for department managers.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

Collections Representative

Leading Edge Recovery Solutions LLC
CHICAGO , IL
05.2006 - 10.2009
  • Negotiated to collect balance in full.
  • Processed payments and contracts on accounts.
  • Counseled debtors on payment options and arranged installment agreements.
  • Resolved challenging situations with friendly but firm strategies.
  • Reviewed collection reports to determine status of collections and amounts of outstanding balances.
  • Used skip tracing resources to locate debtors and updated information in company system.
  • Recorded all information regarding financial status of customers.
  • Handled [Number] outbound and inbound calls daily with goal of collecting owed debt.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Processed payments and applied to customer balances.
  • Used scripted conversation prompts to convey current account information and obtain payments.

Education

High School Diploma -

NICHOLAS SENN HIGH SCHOOL
5900 N GLENWOOD
01.1998

Skills

  • HIPAA Guidelines
  • EMR Systems
  • Patient Scheduling
  • Appointment Scheduling
  • Computer Proficiency
  • Telephone Etiquette
  • Typing and Filing
  • Route Messages
  • Answer Telephones
  • Payment Scheduling and Collection
  • Patient Referral
  • Front Desk Operations

Certification

EMT- EMERGENCY MEDICAL TECHNICIAN

PHT- PHARMACY TECHNICIAN

MEDICAL ASSISTANCE

MEDICAL OFFICE

Professional Reference

  • Viridiana Godinez (NOGC) 708-674-2782
  • Carmen Clark (AVANTARA) 708-907-7000 EXT (7393)
  • ALICIA EVANS (ISB) 708-389-4545

Timeline

Intake Coordinator

VINTAGE HEALTHCARE SERVICES
06.2024 - Current

Receptionist

NOGC CONSULTANTS
06.2023 - Current

Office Assistant

HEALTHY HEALTH HOME HEALTH
06.2023 - 12.2023

RECEPTIONIST

FAMILY MEDICAL CENTER OF LAGRANGE
12.2022 - 05.2023

Insurance Agent

AMERICAN IINCOME LIFE
01.2020 - 06.2020

Office Manager

MASTER MAINTANCE
09.2013 - 11.2014

Collections Representative

Leading Edge Recovery Solutions LLC
05.2006 - 10.2009

High School Diploma -

NICHOLAS SENN HIGH SCHOOL

EMT- EMERGENCY MEDICAL TECHNICIAN

PHT- PHARMACY TECHNICIAN

MEDICAL ASSISTANCE

MEDICAL OFFICE

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TEQUILA TAYLORRECEPTIONIST/INTAKE COORDINATOR