YAIRA ESTRADA
Hobbs,New Mexico
Summary
Dependable Sales Expert with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking.
Overview
6
6
years of professional experience
Work History
Sales Associate
TDS Telecommunications
Hobbs, NM
07.2021 - 11.2021
- Provided positive first impressions to welcome existing, new and potential customers.
- Solved customer challenges by offering relevant products and services.
- Completed orders and organized product deliveries to meet customer timetables.
- Developed, marketed and sold full range of products and support services.
- Maintained energy and enthusiasm in fast-paced environment.
- Responded to internet inquiries and phone calls in timely matter.
Retail Store Manager
Prime Communications AT&T
Hobbs, NM
03.2020 - 05.2021
- Managed store organization, maintenance and purchasing functions.
- Trained team members in successful strategies to meet operational and sales targets.
- Resolved customer service issues promptly.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
- Established and optimized schedules to keep coverage and service in line with forecasted demands.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance.
- Successfully promoted 3 different associates to run their own locations
Clerical Support
Human Services Department Of New Mexico
Hobbs
03.2019 - 05.2019
- Reviewed and streamlined digital file systems to reduce usage errors
- Interacted with customers professionally by phone, email or in-person to provide information and direct to desired staff members
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Sorted mail for delivery
- Reviewed records, paperwork and orders for errors and resolved issues with minimal direction
- Maintained composure in stressful situations and continued to provide helpful and kind guest services for fantastic customer satisfaction
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Jewelry Sales Consultant
Zales Jewelers
Hobbs
07.2017 - 02.2019
- Utilized bilingual skills to help other sales associates close sales with Spanish-speaking customers whenever needed.
- Boosted revenue by bringing in and cementing relationships with new clients and optimizing servicing of existing customer accounts
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Asked open-ended questions to determine exactly what customers required, available budgets and target recipient for each purchase.
- Informed customers of current store promotions to encourage additional sales purchases.
Mobile Sales Consultant
Best Buy Co Inc
Las Vegas, NV
11.2016 - 02.2017
- Maintained excellent knowledge of complex technology devices and products to assist customers in making selections to meet business and personal needs
- Set up, updated and closed business and personal accounts
- Answered questions from customers regarding products and services both by telephone and in-person
- Provided information about network policies, contract parameters and payment plans
- Consulted with customers to assess desires and offered optimal products and services to meet individual needs
- Discussed Verizon, Sprint and AT&T differences, benefits and drawbacks with customers
- Pleasantly greeted customers and determined individual needs by asking appropriate questions
- Identified opportunities to further business transactions via upselling and cross-selling
Retail Sales Consultant
AT&T Inc
Hobbs
10.2014 - 10.2016
- Kept on top of changes to store products and promotions to maintain strong sales
- Supported loss prevention goals by maintaining accurate drawers and monitoring shopper behavior
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns
- Coordinated efficient restocking of sales floor with current merchandise and accurate signage for current promotions
- Pursued resolutions to achieve complete satisfaction, including tracking down hard-to- find merchandise at diverse locations
- Answered product questions with up-to-date knowledge of sales and store promotions
- Answered customer questions regarding merchandise and pricing
- Answered questions about store policies and concerns to support positive customer experiences
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
Education
Diploma - Cosmetology Education
New Mexico Junior College
Hobbs, NM05.2014
High School Diploma -
Hobbs High School
Hobbs, NM05.2012
Skills
- Vendor Relations
- Record Sorting and Filing
- Information Uploading
- Scheduling Meetings
- Information Confidentiality
- Verbal and Written Communication
- Administrative and Clerical Support
- Digital File Management
- Focus and Follow-Through
- Hiring and Training
- Shift Scheduling
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
TDS Telecommunications
07.2021 - 11.2021
Retail Store Manager
Prime Communications AT&T
03.2020 - 05.2021
Clerical Support
Human Services Department Of New Mexico
03.2019 - 05.2019
Jewelry Sales Consultant
Zales Jewelers
07.2017 - 02.2019
Mobile Sales Consultant
Best Buy Co Inc
11.2016 - 02.2017
Retail Sales Consultant
AT&T Inc
10.2014 - 10.2016
Diploma - Cosmetology Education
New Mexico Junior College
High School Diploma -
Hobbs High School
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