Frances Ledbetter
Loganville,GA
Summary
Experienced in lead generation, customer relationship development, and sales. A focused customer relations professional with a proven track record of providing exceptional support to demanding customers and consistently surpassing their expectations. Background in related roles and a genuine passion for improving service delivery, enhancing knowledge, and exceeding expectations. Committed to delivering outstanding results as a driven Customer Specialist. Dedication lies in providing quality service and timely issue resolution. Proficient communicator and detail-oriented individual, accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Strong administrative and organizational skills contribute to ability to provide the highest quality customer experience. Motivation lies in increasing customer satisfaction and retention through efficient and accurate problem resolution.
Overview
18
18
years of professional experience
Work History
Customer Care Specialist
ADT- Remote
06.2023 - 02.2024
- Strong written and verbal communication skills; ability to multitask and navigate through various systems
- Handling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching proper authorities, and notifying responsible parties
- Troubleshooted alarm system for customers
- Documenting alarm handling procedures within alarm screens
- Completing alarm processing in accordance with departmental procedures
- Providing alarm reset instructions and basic troubleshooting to customers during outbound alarm calls and inbound alarm call backs.
Poultry and Produce Farmer
Frannies Farm
02.2012 - 04.2023
- Provided customer service at local farmers' markets
- Maintained and repaired various farming equipment.
- Visited fields regularly to inspect and estimate maturity dates of crops and damage due to weather.
- Maintained accurate records of all farming activities, including expenses, income, yields, and labor hours for tax reporting purposes as well as identifying areas for improvement.
- Utilized chemical and non-chemical methods to protect crops from weeds and pests.
- Monitored livestock health and administered medication and vaccinations at established intervals.
- Optimized livestock health through effective feeding programs, vaccination schedules, and regular check-ups from veterinarians.
- Assisted in development of sustainable agricultural practices and policies to reduce waste.
- Developed strong relationships with suppliers to secure favorable pricing on seeds, feed, and equipment.
- Developed and implemented efficient irrigation systems to maximize production.
- Managed farm budget and financial records, keeping farm profitable through strategic planning.
- Increased market reach with introduction of organic produce lines.
- Monitored weather patterns to optimize planting and harvesting schedules, minimizing crop loss.
- Conducted soil tests to determine nutrient deficiencies and adjusted fertilization practices accordingly.
- Improved animal welfare with redesign of living spaces, promoting healthier livestock.
Medical Office Clerk
Surgical Associates of Metro Atlanta
05.2013 - 12.2013
- Collaborated with assistants and doctors to prepare rooms with supplies and equipment
- Managed medical records for patient appointments and incomplete charts
- Entered data into office software, including payments, account information, and call logs
- Assisted customers with medical inquiries via phone and email
- Confirmed patients' medical histories with hospitals to prevent incorrect diagnoses
- Managed patient scheduling, check-in, check-out, and billing processes
- Proficiency with Windows PC applications, which includes ability to navigate multiple programs and computer system applications
- Documented patient medical information and insurance details for smooth appointments and payment processing
- Multiple computer screens usage
- Ingoing/Outgoing calls.
- Answered phone calls and messages for 1physician gastrologist medical facility, scheduling appointments, and handling patient inquiries.
- Increased overall efficiency of the office through implementation of improved filing systems for easy access to vital documents.
- Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
- Aided in enhancing patient care with prompt retrieval of necessary records for physician review during appointments.
- Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.
- Managed incoming calls professionally, directing inquiries to appropriate personnel while minimizing interruptions to office productivity.
- Updated patient information and insurance details for accurate electronic medical records.
- Registered patients and completed associated paperwork for accurate records.
- Received, recorded and filed medical payments by check, cash, and credit card.
Office Manager
Surrette Landscape Service
03.2006 - 02.2010
- Processed incoming payments and prepared vendor invoices
- Communicated with customers, managing appointments and billing concerns
- Maintained client correspondence and office records
- Recruited, managed, developed, and trained staff
- Established and monitored goals, conducted performance reviews, and administered salaries
- Managed records and information
- Planned and maintained work facilities, and provided administrative assistance to the management team
- Improved cross-department internal communication
- Performed other office tasks, including replenishing supplies and distributing mail
- Managed up to 30 calls Ingoing/Outgoing with customers.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Some College (No Degree) - Computer Information Systems
Dekalb Technical College
Covington, GASkills
- Excellent verbal and written communication skills
- Superior organization and multitasking capabilities
- Goal-driven, problem solver
- Ability to work in a distraction free remote work environment
- Professional, confident, outgoing demeanor
- Payment Processing
- Quality Assurance
- Customer service excellence
- Inbound Customer Service
- Problem Resolution
- Customer Relations
- Data Entry
- First Call resolution
- Understanding Customer Needs
- Call Documentation
- Customer Data Confidentiality
- Complaint resolution
Timeline
Customer Care Specialist
ADT- Remote
06.2023 - 02.2024
Medical Office Clerk
Surgical Associates of Metro Atlanta
05.2013 - 12.2013
Poultry and Produce Farmer
Frannies Farm
02.2012 - 04.2023
Office Manager
Surrette Landscape Service
03.2006 - 02.2010
Some College (No Degree) - Computer Information Systems
Dekalb Technical College
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