Malik Tanveer Hodekar
Doha
Summary
Results-driven Sales & Customer Service Professional with over 3 years of experience in luxury retail, hospitality, and client relations. Proven ability to exceed sales targets, deliver personalized shopping experiences, and maintain operational excellence in fast-paced, high-end environments. Skilled in clienteling, upselling, inventory management, and team collaboration with a strong focus on customer satisfaction and brand loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Assistant
Qatar Airways
10.2022 - Current
- Deliver exceptional customer service and personalized luxury shopping experiences to an international clientele.
- Achieved 120% of monthly sales targets for six consecutive months through effective upselling and cross-selling strategies.
- Actively promoted Qatar Airways Privilege Club memberships, increasing sign-ups by 25% within the first year.
- Applied the 3 A's Philosophy - Acknowledge, Assist, and Appreciate - to enhance customer engagement and retention.
- Maintained expert knowledge of brand collections, seasonal trends, and store policies to provide tailored recommendations.
- Collaborated with management to optimize store layout and visual merchandising for premium product visibility.
- Monitored and managed inventory, reducing stock discrepancies by 15% through accurate reporting.
- Supported training and onboarding of new staff to uphold brand service standards.
Education Counselor
SAP Netweaver Technovations
07.2022 - 10.2022
- Provided personalized educational counseling to prospective students, aligning training programs with career goals.
- Organized and delivered engaging SAP program seminars, attracting over 150+ participants.
- Scheduled training sessions and coordinated certification exams, ensuring 100% compliance with timelines.
- Maintained accurate student records in CRM systems for reporting and follow-up.
Customer Service Associate
GOQII Fitness Trackers
01.2022 - 06.2022
- Handled inbound and outbound customer interactions, achieving a 95% satisfaction rating.
- Resolved customer complaints within SLA timeframes, improving retention by 12%.
- Processed orders and maintained accurate records in the CRM system.
- Upsold premium subscription packages, increasing revenue by 10%.
Front Office Associate
ITC Fortune Select Exotica
06.2019 - 12.2021
- Managed reservations, guest check-ins, and check-outs with a high standard of hospitality.
- Planned and coordinated travel itineraries, ensuring seamless guest experiences.
- Handled guest feedback, resolving issues promptly to maintain brand reputation.
- Maintained accurate billing and duty slip records for accountability and audits.
Education
Higher Secondary Certificate -
Wisdom High School & Jr. College
Panchgani , Satara 02.2016
Bachelor's Degree - Hotel Management & Tourism
D.Y. Patil University
Navi Mumbai05.2018
Secondary School Certificate -
Wisdom High School & Jr. College
Panchgani , Satara03.2014
Skills
- Luxury sales and clienteling
- Customer management strategies
- Cross-selling and upselling techniques
- Inventory oversight
- Store presentation skills
- Conflict resolution expertise
Certification
- Certified Training in Fire Fighting
- Elementary First Aid
- Personal Safety and Social Responsibilities
Timeline
Sales Assistant
Qatar Airways
10.2022 - Current
Education Counselor
SAP Netweaver Technovations
07.2022 - 10.2022
Customer Service Associate
GOQII Fitness Trackers
01.2022 - 06.2022
Front Office Associate
ITC Fortune Select Exotica
06.2019 - 12.2021
Higher Secondary Certificate -
Wisdom High School & Jr. College
Bachelor's Degree - Hotel Management & Tourism
D.Y. Patil University
Secondary School Certificate -
Wisdom High School & Jr. College
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