CINTHIA AGUIRRE

• Worked front counter, and other areas.
• Improved customer satisfaction by providing friendly and efficient service at the register.
• Collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Used written exercises to test and develop reading and writing foreign languages.
• Boosted student engagement with interactive activities that incorporated authentic materials from Spanish-speaking countries.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Enhanced cultural awareness in students by incorporating Spanish customs, traditions, and history into lessons.

· Supporting Lead Teachers: Collaborating with lead teachers in planning and executing engaging afterschool activities, particularly those involving dance and movement.

· Engaging with Students: Actively participating in all activities with students to foster a fun and inclusive learning environment.

· Language Translation: Translating key social-emotional learning concepts and instructions for students who may have limited proficiency in English. Ensure all students can fully participate in activities.

· Cultural Sensitivity: Demonstrate cultural sensitivity and awareness when working with students from diverse backgrounds and encourage an inclusive atmosphere.

• Monitored company performance by measuring and analyzing results and minimizing impact of variances.

• Evaluated and documented student learning and growth.

• Maintained regular office hours to meet with students and discuss test results.

• Cultivated deeper understanding of themes in students and helped each read works to find meanings and explore concepts.

• Provided organizational leadership and collaborated with executive partners to establish long-term goals, strategies and company policies.

• Hired and trained new teachers to increase team oversight and learning process effectiveness.

• Achieved company growth by implementing strategic plans and streamlining operations.
• Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
• Developed key operational initiatives to drive and maintain substantial business growth.
• Enhanced brand reputation with effective marketing campaigns and public relations efforts.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.

• Providing classes of Literature, Grammar and Spelling from 7th Graders to 10th

• Established a positive classroom environment by setting clear expectations and fostering open communication between students and teachers.

• Participated in ongoing professional development opportunities to stay current on educational trends and enhance teaching abilities further.
• Created engaging lesson plans, fostered culture of discovery and provided well-organized classroom structure to help students succeed in program.

• 6th Graders Reading Class)

• Delivered educational after-school activities for

groups of students to improve learning potential outside of classroom.

• Developed innovative lesson plans to engage students in English language learning.
• Prepared and implemented lesson plans covering required course topics.
• Assessed student progress and provided feedback to improve performance and establish academic success.
• Improved classroom management by implementing consistent routines and clear expectations for behavior.

• 5th Grade Lead Teacher.
• Served as a mentor to new teachers, sharing best practices and offering guidance on effective teaching techniques.
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.

• Improved customer service wait times to mitigate complaints.

• Answered inbound calls, chats and emails to facilitate customer service.

• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Demonstrated excellent communication skills in resolving product and consumer complaints.

• Escalated customer concerns, issues and requirements to supervisors for immediate rectification.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

• Translated documents from English Spanish and viceversa.
• Enabled smoother negotiations for clients with foreign counterparts by offering real-time interpretation support.
• Upheld strict confidentiality guidelines when handling sensitive information or classified documents for clients.
• Improved cultural understanding among colleagues by providing language training sessions and workshops on foreign customs and practices.