Patrick Kitchen
Allentown,PA
Summary
Attentive telecommunications professional with training and experience to handle stressful situations. Organized and thorough in documenting calls. Helps first responders coordinate emergency actions and support local community.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Presentation Team Member
Target
Quakertown, PA
06.2009 - Current
- Provided customer service using extensive knowledge.
- Organized and stocked merchandise to keep necessary levels for sales demand.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Developed strong cooperative relationships with coworkers and managers.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Inspected merchandise for quality and arranged proper display location on floor.
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information and pricing.
- Verified products appeared at correct locations in proper quantities.
911 Communications Supervisor
County Of Lehigh
Allentown, PA
02.2020 - 02.2022
- Managed a shift of 20 public safety dispatchers according to established procedures and policies using computerized dispatch system.
- Maintained contact with field units, accounted for location and status, tracked records of field calls and verified safety of field team members.
- Assessed and prioritized emergency situations and assigned resources using sound, independent judgment.
- Accessed federal and local law enforcement information databases, obtained information regarding criminal history and relayed such information to field staff.
- Directed work, training, coaching, discipline and performance evaluation of emergency dispatch team.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
911 Telecommunicator
County Of Lehigh
Allentown, PA
08.2013 - 02.2020
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Answered calls from automatic routing system and took basic information from callers.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Maintained energy and enthusiasm in fast-paced environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to callers, handled challenging situations with ease.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
911 Telecommunicator
Northampton County
Nazareth, PA
10.2012 - 08.2013
Team Leader
Target
Quakertown, PA
06.2010 - 10.2012
- Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
Education
No Degree - Theater Design And Stagecraft
West Chester University of Pennsylvania
West Chester, PAHigh School Diploma -
Allentown Central Catholic High School
Allentown, PA06.2008
Skills
- Information Security
- Cross-Departmental Teamwork
- National Crime Information Center (NCIC)
- Rapid Needs Assessment
- Prioritizing Situations
- Emergency Medical Dispatching
- 911 System Information Databases
- Public Safety
- Operations Supervision
- Adaptability and Flexibility
- Critical Thinking
Certification
- EMD - Emergency Medical Dispatch
- PST - Public Safety Telecommunicator
- NCIC - National Crime Information Center
- CLEAN - Commonwealth Law Enforcement Assistance Network
Timeline
911 Communications Supervisor
County Of Lehigh
02.2020 - 02.2022
911 Telecommunicator
County Of Lehigh
08.2013 - 02.2020
911 Telecommunicator
Northampton County
10.2012 - 08.2013
Team Leader
Target
06.2010 - 10.2012
Presentation Team Member
Target
06.2009 - Current
No Degree - Theater Design And Stagecraft
West Chester University of Pennsylvania
High School Diploma -
Allentown Central Catholic High School
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