Your Name
Summary
AP/AR manager with over 8 years of successful experience in billing/collection and payment processing and disbursement. Recognized consistently for performance excellence and contributions to success in managing internal accounting processes, improving controls, and strengthening systems for optimal performance. Extensive knowledge in disputes and chargeback management, GL entries and AR/AP reconciliation.
Overview
8
8
years of professional experience
Work History
Accounts Receivable/Accounts Payable Manager
Five Star Quality Care, Inc.
Columbia
01.2015 - 04.2020
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Supported change management by understanding and addressing impacts of new accounting policies, financial statement initiatives and non-standard transactions.
- Prepared bills receivable, invoices, and bank deposits.
- Maintained records by imaging invoices, debits, and credits.
- Completed daily process adjustments to maintain accuracy.
- Updated aging reports based on daily transactions.
- Processed incoming payments in accordance with established financial policies.
- Verified discrepancies and resolved clients' billing issues.
- Reconciled daily AR ledger (forecast) and verified proper posting.
- Posted customer payments by recording cash, checks and credit card transactions.
- Resolved valid or authorized deductions by entering adjusting entries.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Educated [AR team/CRJ team] on forecasting, financial statuses, and financial strategies to assist CFO and Treasurer in budget creation.
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Managed collection efforts and reconciliations.
- Tracked Trans Am's business revenue and costs with Agresso, diligently reconciling accounts to maintain high accuracy.
- Reviewed, reconciled, and entered AMEX expense report in system.
- Improved and streamlined template creation process in bank for outgoing/incoming payments.
- Worked within allotment established by COO and Treasurer to process outgoing payments.
- Processed and approved all disbursements via ACH/Wire in US and Canada.
- Processed all check payments to vendors in US; processed remote deposits.
- Received and filed 1099s in accordance with internal policies.
- Implemented updated production, productivity, quality, and customer service standards to improve company financial standing.
Chargeback Manager
Trans Am Travel
City
10.2012 - 06.2016
- Developed and implemented new chargeback process making it official procedure to follow throughout entire company and its branches today.
- Oversaw team of agents tasked with addressing and bridging disputes between agency, customer, and merchant.
- Met deadlines by proactively managing individual and team tasks and implementing improved dispute processes.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Evaluated outline applications against airline specifications to approve, reject or recommend adjustments files.
- Trained employees and implemented mentoring program to promote positive feedback and engagement.
- Typed acknowledgment letters to persons sending correspondence.
- Maintained files and controlled records to show correspondence activities.
- Prepared documents and correspondence such as dispute claims, credit and billing inquiries and service complaints.
- Completed form letters in response to requests or problems identified by correspondence.
- Presented clear and concise explanations of governing rules and regulations.
- Read incoming correspondence to ascertain nature of writers' concerns and to determine disposition of correspondence.
- Edited letters and written material for correspondence.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Gathered evidence, which included recorded and written statements, financial documentation, and any other pertinent information for examination.
- Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting.
Accounting Assistant
Trans Am Travel
City
05.2012 - 10.2012
- Applied mathematical abilities on daily basis to calculate and check figures in all areas of accounting systems.
- Organized budget documentation and tracked expenses to maintain tight business controls.
- Applied proper codes to invoices, files, and receipts to keep records organized and easily searchable.
- Supervised daily bookkeeping operations with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Reported financial data and updated financial records in ledgers and journals.
- Assisted management with finalization of annual expense plans.
- Maintained accurate and complete documentation for all financial department procedures.
- Communicated with suppliers to reconcile invoice payments.
- Created detailed commission reports for clients both weekly and monthly.
- Assisted with month end closing, by calculating accruals, preparing journal entries, and performing miscellaneous A/P reconciliations as requested.
- Prepared and issued AP checks for customers.
Education
Associate of Applied Science - Business Management
Northern Virginia Community College
Alexandria, VABachelor of Science - Accounting
Universidad Yacambú
Barquisimeto, Lara, Venezuela04.XXX0
Certificate - Spanish/English Translation
University of Massachusetts - Boston
Boston, MA08.2017
Skills
- AP disbursement
- AR recording
- Account management
- Account reviewing
- Account updating
- Adjustment posting
- Billing and collections
- Check processing
- Client relationship management
- Employee training
- Entry recording
- Forecasting
- Transaction processing
- Transaction verification
- Vendor account creation
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Portuguese
Professional
Italian
Limited
Timeline
Accounts Receivable/Accounts Payable Manager
Five Star Quality Care, Inc.
01.2015 - 04.2020
Chargeback Manager
Trans Am Travel
10.2012 - 06.2016
Accounting Assistant
Trans Am Travel
05.2012 - 10.2012
Associate of Applied Science - Business Management
Northern Virginia Community College
Bachelor of Science - Accounting
Universidad Yacambú
Certificate - Spanish/English Translation
University of Massachusetts - Boston
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