Juanita Tutson
Cameron,NC
Summary
Diligent and detail-oriented professional with a solid background in customer service, cashiering, and military pay allowances. Proven skills in accuracy, efficiency, and customer satisfaction make me a valuable team member. Eager to contribute to the success of the organization by utilizing experience, training, and education. Dedication to improving organizational efficiency drives creation and implementation of successful strategies. Excels at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills committed to pursuing best practices for employee development and retention.
Overview
4
4
years of professional experience
Work History
Military Personnel Clerk
Patriot Enterprises
Fort Bragg, NC
03.2024 - Current
- Maintained the confidentiality of sensitive information by adhering to strict security protocols when handling personnel records.
- Conducted thorough research on policy changes or updates to remain knowledgeable about current military regulations affecting personnel administration duties.
- Prepared correspondence on behalf of command leadership related to personnel actions such as evaluations, commendations, or disciplinary measures.
- Enhanced record keeping accuracy by meticulously updating and maintaining service members'' personnel files.
- Provided exceptional customer service to military personnel, addressing inquiries and concerns promptly and professionally.
- Contributed to a positive work environment by fostering effective communication between military personnel clerks and their supervisors.
- Collaborated with other departments to resolve complex issues related to pay, benefits, and entitlements for service members.
- Streamlined administrative processes for efficient handling of military personnel matters, resulting in improved office productivity.
- Facilitated smooth personnel transitions by coordinating travel arrangements, orders, and briefings for incoming and outgoing service members.
- Served as a liaison between service members and human resources offices during annual evaluations, ensuring timely submission of performance appraisals.
- Ensured timely processing of promotions and awards by diligently reviewing documentation and submitting required forms.
- Initiated and maintained personnel and employee-related files and records and established archives to support internal audits.
- Assisted with design and implementation of internal training for supervisors and other personnel.
- Assisted supervisors with employee performance management and offered recommendations for approach and process.
Store Clerk Cashier
Salvation Army Family Thrift Store
Sanford, NC
06.2022 - 02.2024
- Enhanced customer satisfaction by providing efficient and knowledgeable assistance in product selection and locating items.
- Streamlined store operations for optimal efficiency by maintaining a clean, well-organized, and adequately stocked sales floor.
- Assisted with inventory management to ensure accurate stock levels and reduced shrinkage through regular product counts and monitoring for theft.
- Collaborated with fellow team members to achieve store goals, sharing best practices for customer service and sales techniques.
- Promoted a positive shopping experience by greeting customers warmly, offering assistance promptly, and addressing concerns professionally.
- Contributed to increased sales through expert product knowledge, personalized recommendations, and upselling when appropriate.
- Handled cash register operations accurately, processing transactions quickly while ensuring security measures were followed.
- Assisted in the training and onboarding of new team members, sharing valuable insights regarding store policies and procedures.
- Supported visual merchandising efforts by creating attractive displays that showcased products effectively and drove customer interest.
- Maintained current knowledge of promotions, discounts, and special offers in order to provide accurate information to customers.
- Addressed safety hazards promptly by keeping aisles clear of obstructions and cleaning spills quickly to prevent accidents.
- Increased repeat business through exceptional customer service that fostered loyalty among patrons.
- Supported loss prevention efforts by conducting thorough bag checks at point-of-sale locations when required.
- Assisted in maintaining a welcoming store atmosphere by keeping common areas clean, well-lit, and inviting for customers.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Military Pay Clerk
US Army Department Of Defense
126th Finance Fort Bragg, NC 28310
05.2021 - 05.2022
- Enhanced payroll accuracy by diligently reviewing pay records and identifying discrepancies.
- Ensured timely payment for military personnel by processing payroll transactions efficiently.
- Reduced errors in payroll processing by implementing thorough verification procedures.
- Streamlined the pay adjustment process by working closely with HR to resolve discrepancies.
- Provided exceptional customer service to military members, addressing inquiries and resolving pay-related issues promptly.
- Managed complex pay situations, including deployments and special duty assignments, ensuring accurate compensation for military personnel.
- Supported audit processes by maintaining organized, accurate records of all payroll transactions.
- Maintained strict confidentiality of personal information in accordance with privacy regulations while handling sensitive financial data for military personnel.
- Promoted a positive work environment within the Military Pay Office through effective teamwork and communication skills.
- Collaborated with finance teams to reconcile accounts and ensure accurate fund allocation for military payments.
- Contributed to policy updates and revisions by providing input based on experience and expertise in military pay procedures.
Team Member/Cashier
Kentucky Fried Chicken
Spout Springs, NC
06.2020 - 04.2021
- Enhanced team efficiency by streamlining communication and implementing effective collaboration tools.
- Boosted overall productivity by identifying areas for improvement and developing targeted strategies.
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Gained recognition for delivering excellent customer service through active listening, empathetic communication, and timely resolution of concerns.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with returns, refunds and resolving transaction issues.
- Worked different stations to provide optimal coverage and meet production goals.
- Maintained productive, efficient approach to all tasks.
- Developed strong cooperative relationships with coworkers and managers.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitored and verified all merchandise was properly priced and labeled.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated customer needs and feedback to drive product and service improvements.
- Educated staff on organizational mission and goals to help employees achieve success.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
Education
Bachelor of Arts - Sociology W/ Minor in Social Work
Fayetteville State University
Fayetteville, NC12.2024
Skills
Customer Service
Clerical Skills
Cashiering
Oral and Written Communication Skills
Insider Threat Awareness Training, April 10, 2021
Counterintelligence Awareness and Security Brief Training, April 10, 2021
DoD Mandatory Controlled Unclassified Information (CUI) Training, April 11, 2021
Obtained Secret Security Clearance Level
Microsoft Excel
Microsoft OneNote
Microsoft Teams
Bookkeeping
Administrative Assistant
Microsoft Word
Microsoft PowerPoint
Microsoft Outlook
File and records management
Team Building
Languages
Spanish
Professional Working
Timeline
Military Personnel Clerk
Patriot Enterprises
03.2024 - Current
Store Clerk Cashier
Salvation Army Family Thrift Store
06.2022 - 02.2024
Military Pay Clerk
US Army Department Of Defense
05.2021 - 05.2022
Team Member/Cashier
Kentucky Fried Chicken
06.2020 - 04.2021
Bachelor of Arts - Sociology W/ Minor in Social Work
Fayetteville State University