Caylee Hannam
Galesburg,IL
Summary
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. I am very motivated with my work and strive to give and be my best. With my customers service and people skills I offer a great candidate for a representative position.
Overview
1
1
year of professional experience
Work History
DSP
Volunteers Of America
Rincon, GA
07.2017 - 12.2017
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Led patient or group recreational activities for enhanced patient outcomes.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
Customer Service Representative
Publix
Pooler, Georgia
03.2017 - 07.2017
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered customer telephone calls promptly to avoid on-hold wait times.
DSP
DD Homes Network
Gaesburg, Illinois
11.2015 - 07.2016
- Administered medication as directed by physician.
- Monitored progress and documented patient health status changes to keep care team updated.
- Supervised daily activities and provided assistance to staff.
- Assisted patients adjusting to hospital procedures using highly structured settings.
- Updated patient files with current vitals, behaviors and other data relevant to treatment planning.
- Led patient or group recreational activities for enhanced patient outcomes.
- Minimized injuries to staff or patients through support or restraint to control patient movements.
- Assisted disabled clients to support independence and well-being.
- Developed rapport to create safe and trusting environment for care.
- Consulted with different healthcare disciplines to offer important mental health support to patients.
Education
Medical Assistant
Carl Sandburg College
Galesburg, ILHigh School Diploma -
Oakleaf High School
Orange Park, FL05.2014
Skills
- Relationship Building
- Problem Identification
- Client Records Management
- Household Cleaning
- Time Management
- Personal Service
- Attentive to People
Timeline
DSP
Volunteers Of America
07.2017 - 12.2017
Customer Service Representative
Publix
03.2017 - 07.2017
DSP
DD Homes Network
11.2015 - 07.2016
Medical Assistant
Carl Sandburg College
High School Diploma -
Oakleaf High School