Shermanette Paschal
Montgomery
Summary
Detail-oriented and highly skilled healthcare professional with extensive experience in medical office management, revenue cycle operations, and team leadership. Proven ability to streamline processes, improve operational efficiency, and provide excellent patient care. Seeking a position to leverage strong problem-solving and organizational skills to contribute to the growth of an organization
Overview
14
14
years of professional experience
Work History
Practice Manager
UAB Breast Health
02.2023 - Current
- Knowledge of coding policies, procedures and reimbursement practices
- Knowledge of revenue cycle operations in a healthcare environment
- Strong ability to manage people, processes, and technology in an ambulatory clinic setting
- Strong ability to create budgets and then manage to meet budget objectives
- Knowledge of physician licensure, insurance contracts, coding and billing regulations, and physician compensation plans required
- Strong leadership and team building skills required
- Self-motivated and able to work with minimal supervision
- Excellent oral and written communication skills
- Knowledge of TQM, Lean, and other process improvement methodologies
- Ability to anticipate issues and develop solutions
- Strong customer service and conflict resolution skills
- Knowledge of use and maintenance of standard patient care equipment encountered in a medical practice
- Excellent computer literacy sufficient to work in a networked PC environment, utilizing standard business and medical software
- Strong sense of urgency, the ability to convey that sense of urgency throughout subordinate staff
- Ability to multi-task and establish priorities effectively
- Self-directed and capable of working without direct supervision
Assistant Practice Manager
Baptist Neurological Clinic
01.2022 - 02.2023
- Knowledge of coding policies, procedures and reimbursement practices
- Knowledge of revenue cycle operations in a healthcare environment
- Working knowledge of CPT, ICD-10, and modifiers
- Ability to work quickly and accurately, with attention to detail
- Strong analytical, problem-solving, evaluation skills and basic math
- Strong Organizational and time management skills with demonstration of self-discipline
- Ability to multi-task and establish priorities effectively
- Self-directed and capable of working without direct supervision
- Dependable in both production and attendance
- Ability to work effectively with a wide range of customers in a diverse environment
- Commitment to quality of revenue cycle processes and process improvement
- Working knowledge of PC applications, Word, Excel, Electronic Medical Record and Billing systems, etc
- CERNER Revenue Cycle and PowerChart
- Strong verbal and written communication skills
- Customer support and service skills with a customer focused attitude
- General knowledge of IT concepts, best practices and procedures
- Ability to work outside of standard business hours as needed
Physician Clinical Lead
Baptist Neurological Clinic
10.2020 - 01.2022
- Coordinate and supervise the activities of clinical team members engaged in clinical care for patients under the supervision of a Physician or provider for the diagnosis, treatment and prevention of disease
- Organize and assign duties and tasks to clinical team members
- Establish clinical team member work schedules monthly and request floater(s) from Director, Clinical Services as needed
- Monitor daily performance of clinical team members to ensure duties are completed accurately, efficiently and timely
- Monitor and control overtime
- Evaluate performance of clinical team members and conduct verbal and written performance evaluations after 30 days, 90 days and annually as needed
- Assist with interviews
- Conduct orientation and training on clinical policies and procedures
- Identify and recommend solutions to clinical team member and office issues or problems
- Ensure high quality clinical care for patients by reviewing and researching concerns or complaints and recommending corrective action as appropriate
- Maintain adequate clinical supplies
- Ensure supply purchases are cost efficient and within the budget
- Ensure clinical equipment remains in operating condition
- Ensure crash cart remains up to date and in appropriate operating condition
Medical Assistant
Baptist East Montgomery Primary Medicine
10.2015 - 10.2020
- Handle administrative task such as scheduling patient appointments, answering telephones, collecting payment from patients
- Assist with I&Ds
- Train students and or employees with clinical needs
- Check patient vital signs
- In-house lab testing
- Assist with office procedures such as EKGs and giving breathing treatments
- CPR certification
- Communicate effective with the patients that have speech and hearing impairments
- Currently working irregular hours on a weekly basis due to patient needs
- Ability to use various computer software (Microsoft Word, Microsoft Excel and Powerchart: software for electronic health records)
- Carry out orders, both oral and written from doctors
- Have great problem- solving skills
- For example: if a patient passes out in the office, I will evaluate the situation and needs of the patients using the best and safest way to help the patient
Buffet Server/Hostess & Cashier
Creek Casino
09.2011 - 09.2018
- Greet and assist guest in a timely manner
- Be aware of the latest promotions
- Replenish condiments and utensils and refill glasses
- Exhibit great customer service skills
- Buffet employee of the month of September 2014
- Currently work irregular hours on a weekly basis
- Knowledge with food and beverage
- Replenish utensils and condiments, and refill glasses
- Follow company guidelines, policies and procedures
- Ability to stand for at least 8 hours
- Ability to collect money and give the correct change
- Lead the team when the lead hostess is unavailable
Medical Assistant
Tallassee Family Care
03.2011 - 09.2015
- Handle administrative task such as scheduling patient appointments, answering telephones, collecting payment from patients
- Assist with I&Ds
- Check patient vital signs
- X-rays and in-house lab testing
- Draw blood and give injections
- Assist with office procedures such as EKGs and giving breathing treatments
- CPR certification
- Communicate effective with the patients that have speech and hearing impairments
- Currently working irregular hours on a weekly basis due to patient needs
- Ability to use various computer software (Microsoft Word, Microsoft Excel and Greenway: software for electronic health records)
- Carry out orders, both oral and written from doctors
Education
Medical Assistant
Virginia College
Montgomery, AL03-2011
High School Diploma -
Elmore County High School
Eclectic, AL05-2007
Skills
Healthcare Operations
Revenue Cycle Management
Customer Service & Patient Relations
EMR Systems: Cerner, Powerchart, Greenway
Office Management & Scheduling
Strong Analytical & Problem-Solving Skills
Time Management & Organizational Abilities
Staff Training & Development
Timeline
Practice Manager
UAB Breast Health
02.2023 - Current
Assistant Practice Manager
Baptist Neurological Clinic
01.2022 - 02.2023
Physician Clinical Lead
Baptist Neurological Clinic
10.2020 - 01.2022
Medical Assistant
Baptist East Montgomery Primary Medicine
10.2015 - 10.2020
Buffet Server/Hostess & Cashier
Creek Casino
09.2011 - 09.2018
Medical Assistant
Tallassee Family Care
03.2011 - 09.2015
Medical Assistant
Virginia College
High School Diploma -
Elmore County High School
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