Summary
Overview
Work History
Education
Skills
Timeline
AssistantManager
Chelsea Cottle

Chelsea Cottle

Panama City,FL

Summary

Motivated worker, leader, and team player with an engaging personality. Offering 7 years of hospitality experience in 4 work environments with a combined 4 years of simultaneous leadership/assistant leadership experience. Highly observant and proactively hardworking nature, with a flexible, yet controlled, approach, and ability to manage high workloads in stressful environments. Upbeat, friendly and able to anticipate others' needs to facilitate enjoyable guest and working experiences. Quick learner with solid, fast paced multitasking skills and exceptional, adaptable work ethic. Gifted with strong verbal and written communication skills, accompanied by excellent organizational and time management skills. Adept at building strong relationships and motivating others to success while working with a variety of personalities. Supportive with detailed knowledge of industry practices and skill to provide long-term success for companies. Accustomed to collaborating with managers to hone in on unique requirements. Known for goal-oriented mindset to meet company needs and provide brand loyalty.

Overview

6
6
years of professional experience

Work History

Server

First Watch
Panama City Beach, FL
10.2021 - Current
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for personal preferences and food allergy concerns.
  • Noted special patron requests and followed up to ensure accuracy and satisfaction.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Maintained order efficiency and accuracy through clear communication with staff
  • Displayed enthusiasm and promoted excellent service to customers as well as contributing teamsmanship to coworkers.

Server Trainer

Cracker Barrel Old Country Store Inc
Panama City, FL
05.2017 - Current
  • Trained new team members on restaurant procedures, menu items, preparation methods and performance strategies.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Provided continuous evaluation and feedback, including corrective measures, to server employees and upper management for skill improvement and learning purposes.
  • Created, updated and implemented training plans in collaboration with restaurant management.
  • Fostered positive environment of learning to support and develop proficient certified servers to limit liability.
  • Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals by understanding learning methods of individual trainees.
  • Created curricula, instructions, documents and written training manuals for training courses adhering to company guidelines.
  • Verified long-term staff excellence by implementing updated and continuous training as overseen by upper management.
  • Liaised between upper management and coworkers, facilitating smooth communication.

Education

Bachelor of Science - Political Science And Government

Troy University
Troy, AL

High School Diploma -

Rutherford High School
Panama City, FL
06.2016

Skills

  • Cool and Adaptable Under Pressure
  • Reliable Memorization and Presentation Ability
  • Assured Accuracy
  • Conflict and Complaint Resolution
  • Customer Service and Rapport
  • Team Player
  • Guest Relations Management
  • Training Method Development
  • Brand Loyalty
  • Operational Efficiency

Timeline

Server

First Watch
10.2021 - Current

Server Trainer

Cracker Barrel Old Country Store Inc
05.2017 - Current

Bachelor of Science - Political Science And Government

Troy University

High School Diploma -

Rutherford High School
Chelsea Cottle