Summary
Overview
Work History
Education
Skills
Timeline
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Ariel Smith

Forney,TX

Summary

Personable and dedicated Customer Service Representative with extensive experience in management. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Responsible Management Assistant with more than 5 years of expertise developing top-notch skills in Customer Service and Leadership. Ready to take on the challenges in an exciting new position.

Overview

16
16
years of professional experience

Work History

Customer Service Representative

APMEX
Oklahoma City, OK
12.2023 - Current
  • Presented precise details on precious metals, products, and the advantages of The Bullion Card APMEX.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries via phone and email.
  • Maintained a high level of professionalism when dealing with difficult customers.

Customer Service Representative

Hobby Lobby Corporate
Oklahoma City, Oklahoma
02.2021 - Current
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Documented conversations with customers to track requests, problems and solutions.
  • Assessed customer account information to determine current issues and potential solutions.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Assessed customer needs and upsold products and services to maximize sales.
  • Answered 70+ inbound calls per day and directed to individuals or departments.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Exceeded company productivity standards on consistent basis.

Customer Service Specialist

Aldis Inc.
Oklahoma City, Oklahoma
03.2016 - 02.2021
  • Documented conversations with customers to track requests, problems and solutions.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Recommended improvements to products and services to mitigate complaints.
  • Supported operational improvements and resolution of problems to deliver top-notch customer service.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Executed on-time and under-budget project management on complex issues while updating customers on technician availability.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Dealt with employee resolutions and payroll account issues.
  • Customer e-mails and complaint forms.

Assistant Store Manager/Shipping Receiver

Sprouts Farmers Market Inc.
Oklahoma City, Oklahoma
05.2013 - 03.2016
  • Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
  • Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
  • Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
  • Led teams in planning, implementation and execution of merchandising and operating initiatives.
  • Minimized waste through expense tracking and effective cost control strategies.
  • Mentored team on effective upselling and cross-selling techniques.
  • Maintained organized store, responded to customer complaints and answered questions quickly.
  • Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Compared shipment contents with paperwork to support inventory accuracy and records management.
  • Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
  • Investigated inventory discrepancies to maintain recordkeeping validity.
  • Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.

Assistant Manager

OnCue Express
Oklahoma City, Oklahoma
01.2009 - 05.2013
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
  • Built and maintained effective working relationships with peers and upper management.
  • Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
  • Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.

Education

High School Diploma -

Del City High School
Del City, Oklahoma
05.2008

Skills

  • Clerical
  • Microsoft Office expertise
  • Quality assurance controls
  • Problem-solving abilities
  • High-energy attitude
  • Technologically savvy
  • Promotional support
  • Inbound and Outbound Calling
  • Customer relation
  • Client relationships
  • Sales plan implementation
  • AS/400
  • Employee training and development
  • 10-key proficiency
  • Database entry
  • Multi-line phone systems
  • Inventory systems
  • Excel spreadsheets
  • Back office operations
  • Invoicing and billing
  • PC proficient
  • Timesheet processing
  • Payment verification

Timeline

Customer Service Representative

APMEX
12.2023 - Current

Customer Service Representative

Hobby Lobby Corporate
02.2021 - Current

Customer Service Specialist

Aldis Inc.
03.2016 - 02.2021

Assistant Store Manager/Shipping Receiver

Sprouts Farmers Market Inc.
05.2013 - 03.2016

Assistant Manager

OnCue Express
01.2009 - 05.2013

High School Diploma -

Del City High School

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Ariel Smith