Nelson Murga
Chatsworth,CA
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
10
10
years of professional experience
Work History
Junior Director
Stinger Management
Los Angeles
12.2023 - 06.2024
- Contributed to increasing TruConnect's customer base through door-to-door marketing.
- Led recruitment efforts, effectively building a high-performing team.
- Conducted sales meetings to facilitate professional growth and development.
- Managed and enhanced customer relationships
- Managed teams consisting of 5-8 individuals.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Adapted sales strategies based on customer interactions and feedback to improve results.
Embroidery Operator
PrintFul
09.2019 - 06.2023
- Operating a fleet of eight single head Tajima embroidery machines.
- Performed quality control for each product. Paying close attention to specific instructions.
- Monitored to catch errors early to always ensure the best quality.
- Trained other employees with staff transition for new clients.
Embroidery Operator
YES! Embroidery
05.2022 - 08.2022
- Embroidery operator
- Printing, quality control, and assisted in product development.
- Problem Solving.
- Creative strategies to fulfill customer special requests.
Job Specialist
IABA
01.2017 - 02.2019
- Assisted adults with developmental disabilities.
- Leader in providing quality services in support of people striving to achieve valued roles and life styles.
- Support of people with challenging behavior to maximize quality of life.
- Pioneer in the development and use of exclusively positive behavioral strategies, in support of our mission, vision and values.
- Trained other employees with staff transition for new clients.
Telemarketing Sales
Telemarketing Center
06.2014 - 08.2016
- Excellent customer service and marketing skills.
- Adept in making sales phone calls to effectively convey a message and relay information about a product or a service.
- Committed to working professionally and diligently on behalf of a company.
Education
High School Diploma -
El Camino Real Charter High School
06.2014
Graphic Design
College of The Canyons
Skills
- Routine Maintenance
- Complex Problem Solving
- Customer Satisfaction
- Operational Improvements
- Quality Checks
- Customer Relations
- Sales management
- Time Management
- Self Motivation
- Problem-solving abilities
- Team building
- Adaptability and Flexibility
- Hiring and Training
Timeline
Junior Director
Stinger Management
12.2023 - 06.2024
Embroidery Operator
YES! Embroidery
05.2022 - 08.2022
Embroidery Operator
PrintFul
09.2019 - 06.2023
Job Specialist
IABA
01.2017 - 02.2019
Telemarketing Sales
Telemarketing Center
06.2014 - 08.2016
High School Diploma -
El Camino Real Charter High School
Graphic Design
College of The Canyons
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