BRIANNA RILEY
Dallas,TX
Summary
An experienced case manager and social worker with a decade of experience, I am a compassionate and thoughtful professional proficient in crisis intervention, domestic violence support, and specialized care for individuals with diverse challenges, including addictions, mental health diagnoses, and Intellectual and Developmental Disabilities (IDDs). Dedicated to building strategies and capacity for individuals while fostering continuity of care, I am eager to leverage my skills in the Dallas-Fort Worth area to support children, youth, and families in need. Talented Case Manager adept at handling high caseloads without sacrificing quality of care. Operates in high-pressure environments while recommending best resources and courses of action to benefit patient needs and return each to optimal quality of life.
Overview
9
9
years of professional experience
Work History
Substitute Teacher
KIPP Texas
01.2024 - Current
- Collaborate with teachers to ensure educational competencies are met, fostering critical thinking and academic rigor
- Establish and maintain trusting relationships with students and families
- Participate in school functions and events, including staff meetings and parent-teacher conferences
- Develop individualized learning plans and communicate effectively with families.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
Service Coordinator
Metrocare Services LIDDA
01.2023 - Current
- Manage a caseload of 50-100 clients with IDD, providing tailored support and crisis intervention
- Spearhead specialized support for individuals with addictions and mental health diagnoses, increasing program retention rates by 25%
- Lead and evaluate subordinate caseworkers, ensuring quality service delivery
- Conduct client assessments, develop treatment plans, and coordinate services.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Behavioral/Crisis Intervention Case Manager
Transicare Inc
04.2022 - 04.2023
- Manage a team of triage specialists and mental health counselors, implementing crisis assessment protocols
- Partner with pediatric physicians to ensure continuity of care for children and youth
- Develop a resource bank of local, national, and virtual resources
- Lead hiring, training, and performance management for crisis interventionists.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Mental Health/Crisis Team Lead
LifePath Systems
01.2021 - 01.2022
- Conduct crisis assessments and provide supportive services based on trauma-informed care
- Collaborate with community partners to administer support and resources for homelessness
- Provide psychiatric rehabilitative services and complete documentation for service plans.
Family Advocate/Case Manager II
Department of Child Safety
01.2018 - 01.2020
- Assess children's needs and connect families with social, educational, and other services
- Serve as a youth mentor and role model for high-risk children
- Facilitate intake interviews and crisis intervention strategies.
- Empowered families by providing them with tools and resources needed to make informed decisions about their futures.
- Identified available community resources and programs for families of disabled children.
Case Manager
HopeWorks, Inc
01.2017 - 01.2018
- Partner with local agencies to develop tools for clients
- Collaborate with clients to meet program goals and maintain eligibility
- Facilitate workshops and training services for ongoing care.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
Clinical Program Counselor - Intern
Sunlight Village Inc
01.2015 - 08.2015
- Manage client intake process and implement group sessions
- Track participants' progress throughout treatment.
- Enhanced client outcomes by implementing evidence-based counseling techniques and interventions.
- Fostered communication and friendship among group members through team-building activities.
Education
Bachelor of Arts - Social Work
Central State University
Wilberforce, OH2015
Skills
- Problem-Solving
- Case Management
- Case Documentation
- Organization and Multitasking
- Relationship Building
- Documentation And Reporting
- Decision-Making
- Conflict Resolution
- Positive Attitude
- Email and Telephone Etiquette
- Client Advocacy
- Care Coordination
- Case Planning
- Documentation proficiency
- Community Outreach
- Records Management
Accomplishments
- Certifications: CPR, CPI, ANSA/CANS, Child Death/Near Death, Drug Exposed Child(ren), Childhood Sexual Abuse, First Aid, Skill Enhancement
Timeline
Substitute Teacher
KIPP Texas
01.2024 - Current
Service Coordinator
Metrocare Services LIDDA
01.2023 - Current
Behavioral/Crisis Intervention Case Manager
Transicare Inc
04.2022 - 04.2023
Mental Health/Crisis Team Lead
LifePath Systems
01.2021 - 01.2022
Family Advocate/Case Manager II
Department of Child Safety
01.2018 - 01.2020
Case Manager
HopeWorks, Inc
01.2017 - 01.2018
Clinical Program Counselor - Intern
Sunlight Village Inc
01.2015 - 08.2015
Bachelor of Arts - Social Work
Central State University
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