Cayla Johnson
Davenport,FL
Summary
Proactive individual with four years of diverse work experience, showcasing strong skills in conflict resolution and customer satisfaction. Eager to utilize my abilities to contribute to your company's success. Widely acknowledged for diligence and reliability by peers and supervisors.
Overview
5
5
years of professional experience
Work History
Customer Relations Manager
Progressive
01.2024 - Current
- Managed customer issues with innovative techniques
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Ensured compliance with state requirements
- Analyzed customer feedback to develop targeted strategies for loyalty improvement
- Monitored compliance with state regulations, ensuring no lapses in service
- Performed data entry and account maintenance duties
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Customer Service Representative
Verizon Wireless
09.2022 - 09.2023
- Demonstrated expertise as a call center representative, consistently delivering exceptional customer satisfaction
- Preformed data entry task
- Audit calls to ensure positive and adequate customer interactions
- Conducted comprehensive research and efficiently managed customer accounts, ensuring accuracy and resolution
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Acquired in-depth knowledge of billing and insurance claims processes
- Executed sales transactions efficiently managed order processing, and delivered technical support
- Identify customer pain points and provide timely resolutions to enhance customer satisfaction and loyalty
- Effectively communicate and troubleshoot customer issues over the phone and via email, ensuring prompt resolution and customer satisfaction.
Sales Associate
Where I'm From Apparel
03.2021 - 08.2022
- Successfully operated independently, showcasing strong problem-solving abilities in a retail setting
- Developed effective self-management skills, emphasizing time management and organizational proficiency
- Successfully operated independently, showcasing strong problem-solving abilities in a retail setting
- Developed effective self-management skills, emphasizing time management and organizational proficiency
- Establish and maintain positive relationships with customers to ensure repeat business and customer satisfaction
- Identify opportunities for cross-selling and upselling products to increase sales revenue.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Seasonal Sales Associate
Spirit Halloween
09.2020 - 11.2020
- Gained valuable experience in the retail industry
- Demonstrated strong salesmanship during the seasonal period
- Gained valuable experience in the retail industry
- Proficiently organized merchandise and maintained inventory levels
- Demonstrated strong salesmanship during the seasonal period
- Providing excellent customer service and ensuring customer satisfaction during the peak
- Halloween season
- Creating engaging and eye-catching product displays to attract customers and increase sales.
Associate
Panera Bread
08.2019 - 07.2020
- Thrived in a fast-paced restaurant environment, showcasing adaptability and multitasking capabilities
- Collaborated effectively within a team to ensure smooth operations
- Demonstrate exceptional customer service skills, ensuring a positive dining experience for every guest Consistently provide exceptional customer service in a friendly and efficient manner, exceeding customer expectations and ensuring customer satisfaction
- Maintain a clean and organized work area at all times
- Maintain accurate cash handling and register procedures to maximize efficiency and minimize errors
- Continuously seek opportunities for improvement and contribute ideas to enhance the overall efficiency and effectiveness of the team and restaurant operations.
Education
Bachelor of Science - Clinical Psychology
University of Central Florida
Orlando, Florida05.2025
High School Diploma -
Warrensville Heights High School
Warrensville Heights, OH2021
Skills
- Quality Assurance
- Workload Management
- CRM software proficiency
- Insurance Claims
- Billing and Claims Handling
- Conflict Resolution
- Microsoft & Google Suites
- Account Management
- Research & Analysis
- Technical Support
- Data entry & management
- Exceptional Customer Service
Timeline
Customer Relations Manager
Progressive
01.2024 - Current
Customer Service Representative
Verizon Wireless
09.2022 - 09.2023
Sales Associate
Where I'm From Apparel
03.2021 - 08.2022
Seasonal Sales Associate
Spirit Halloween
09.2020 - 11.2020
Associate
Panera Bread
08.2019 - 07.2020
Bachelor of Science - Clinical Psychology
University of Central Florida
High School Diploma -
Warrensville Heights High School
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